Inside Sales Support
As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.
Responsibilities:
Enters and processes incoming customer orders in a timely manner
Communicates with customer on all order updates (tracking and backorders) until order is completely shipped
Logs all customer order updates in CRM
Supports inside salespeople with communication to warehouse regarding orders shipped out of our warehouses
Communicates with vendors to ensure proper order entry accuracy for billing and monthly reconciliation
Enters and processes customer return requests or address any quality issues that need to be communicated with manufacturer.
Maintains up to date pricing in CRM database
Expands knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
Sends price increases/price files to customers
Answers phones and direct calls to appropriate party
Tracks and reconciles daily UPS/Freight charges
Actively promotes and onboards customer to EDI (electronic ordering)
Skills Qualifications:
Excellent verbal written communication skills
Dependability
Customer service oriented
Attention to detail
Organizational skills for managing different customer cases simultaneously
Ability to multitask, prioritize and manage time effectively
Ability to work well in a fast-paced environment
Confidentiality
Ability to perform as part of a team
Conflict resolution for dealing with challenging customer cases
Data entry skills for accurately updating customer orders and records
Qualifications:
Proficiency is MS Office and CRM software
Legally eligible to work in the United States
High school diploma or equivalent
As Post-Sales Support, you will guide our customers from order entry through complete shipment. Your goal is to create a positive customer experience by communicating in a timely, accurate manner with customers, Inside Sales, Outside Sales, Warehouse personnel, and Directors. You will be primarily responsible for the Post Sale management portion of the Lester Sales Process.
Responsibilities:
Enters and processes incoming customer orders in a timely manner
Communicates with customer on all order updates (tracking and backorders) until order is completely shipped
Logs all customer order updates in CRM
Supports inside salespeople with communication to warehouse regarding orders shipped out of our warehouses
Communicates with vendors to ensure proper order entry accuracy for billing and monthly reconciliation
Enters and processes customer return requests or address any quality issues that need to be communicated with manufacturer.
Maintains up to date pricing in CRM database
Expands knowledge by participating in educational opportunities
Enhances organization reputation by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments
Sends price increases/price files to customers
Answers phones and direct calls to appropriate party
Tracks and reconciles daily UPS/Freight charges
Actively promotes and onboards customer to EDI (electronic ordering)
Skills Qualifications:
Excellent verbal written communication skills
Dependability
Customer service oriented
Attention to detail
Organizational skills for managing different customer cases simultaneously
Ability to multitask, prioritize and manage time effectively
Ability to work well in a fast-paced environment
Confidentiality
Ability to perform as part of a team
Conflict resolution for dealing with challenging customer cases
Data entry skills for accurately updating customer orders and records
Qualifications:
Proficiency is MS Office and CRM software
Legally eligible to work in the United States
High school diploma or equivalent