Front Desk Manager
BRICK
Front Desk Manager
Role and Responsibilities
Uphold the core values, standards and operations created for Brick Nation
Possess a comprehensive understanding of all BRICK programs and offerings, and be able to clearly articulate to potential and current members
Know cancellation policy, hold policy, and length of contract for each membership
Be able to explain each fitness program to a prospective member, how they differ in terms of style/intensity/fitness goals, and any prerequisites required for attending the class
Develop an in-depth understanding of the Front Desk client management system and how to make all relevant account changes, scheduling changes, adding new products, etc.
Always maintain a positive attitude when providing service (sales, check-ins, answering questions etc.) to our members and guests
Oversee the hiring and training of Front Desk Associates
Create and maintain the Front Desk schedule
Manage inventory and purchasing of stock
Manage member accounts, and be able to resolve any issues promptly
Oversee the day-to-day operations of Front of House:
Ensure the front desk area is neat and organized at all times (no staff bags, boxes, or broken equipment should be kept behind the desk)
Training floors should be free of chalk and trash with equipment neatly organized in its proper place after each class (dual effort between front desk staff and coaches)
Showers and bathrooms should be fully stocked with counters wiped down and all trash properly disposed of.
Ensure inventory is fully stocked (food, drinks, apparel, toiletries, etc.)
BRICK
Front Desk Manager
Role and Responsibilities
Uphold the core values, standards and operations created for Brick Nation
Possess a comprehensive understanding of all BRICK programs and offerings, and be able to clearly articulate to potential and current members
Know cancellation policy, hold policy, and length of contract for each membership
Be able to explain each fitness program to a prospective member, how they differ in terms of style/intensity/fitness goals, and any prerequisites required for attending the class
Develop an in-depth understanding of the Front Desk client management system and how to make all relevant account changes, scheduling changes, adding new products, etc.
Always maintain a positive attitude when providing service (sales, check-ins, answering questions etc.) to our members and guests
Oversee the hiring and training of Front Desk Associates
Create and maintain the Front Desk schedule
Manage inventory and purchasing of stock
Manage member accounts, and be able to resolve any issues promptly
Oversee the day-to-day operations of Front of House:
Ensure the front desk area is neat and organized at all times (no staff bags, boxes, or broken equipment should be kept behind the desk)
Training floors should be free of chalk and trash with equipment neatly organized in its proper place after each class (dual effort between front desk staff and coaches)
Showers and bathrooms should be fully stocked with counters wiped down and all trash properly disposed of.
Ensure inventory is fully stocked (food, drinks, apparel, toiletries, etc.)