Field Service Engineer
MasterGraphics Inc. is seeking an ambitious Field Service Engineer who combines a strong background in electronics, wide format printing, 3D printing and mechanical repair with a dedication to providing top-notch service to customers in Illinois and Wisconsin. Dedicated to the manufacturing, design and building industries, MasterGraphics has a core focus on providing large format printing and 3D Print/Additive Manufacturing systems from prototyping to production. We represent industry leaders such as HP, 3DSystems, and AMT Solutions, among others. This Field Service Engineer will join our experienced, professional team of award-winning technicians and have a focus on supporting our install base of large format printers and plotters.
ABOUT THE OPPORTUNITY
• Diagnose and repair sophisticated and complex Wide Format Printers, 3D printers and post processing equipment according to manufacturer guidelines
• Install, configure, repair, and adjust equipment as well as train customers
• Complete routine preventative maintenance
• Maintain knowledge on new products and technical developments as well as required training and certifications
• Coordinate service activities with dispatch, customers, sales and management
This Field Service Engineer position will work remotely in Illinois or southern Wisconsin and will focus on clients throughout the Midwest. Daily travel and occasional overnight stays are required.
QUALIFICATIONS WE ARE LOOKING FOR
• Education & Training
o High school diploma required; AA degree from a technical school or related experience
• Experience
o 1-3 years related experience preferred
• Skills & Abilities
o Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
o Windows experience mandatory
o Solid knowledge of electro/mechanical device repair with attention to detail
o Requires skills in organization, problem solving, and customer relations
o Ability to speak effectively before customers and act in an advisory capacity
o Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent MasterGraphics with its customers
o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
o Ability to work effectively and efficiently under tight deadlines with multiple interruptions
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
o Travel required; valid driver's license and clean driving record
• Additional Skills
o Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk.
o Tasks can include using equipment, which requires working with electrical hazards, mechanical hazards, and plastic powders, which, if handled incorrectly, can cause health hazards/injuries.
o Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
o Use of Calipers, Gauge blocks, and other precision measurement tools
o Proficient with use and types of common hand tools and Multi-meters
o Understanding of unique customer configuration - materials and software used
o Awareness of customer's expertise, capability, and willingness to do self-maintenance
BENEFITS OFFERED
MasterGraphics will provide you with the resources, training, and environment you need to keep your career advancing. We are proud to offer the following benefits:
• Generous hourly pay aligned with experience
• Health, dental and vision insurance
• Flexible Spending Accounts
• Life and Long-Term Disability insurance
• Paid vacation, sick time, and company holidays
• Retirement Plan savings programs
• All equipment and training as well as reimbursed expenses and cell phone stipend
MasterGraphics has established exceptional customer loyalty and a reputation as a true business partner over the past 73 years. Come establish your career with MasterGraphics as we launch into our next decade.
APPLY TODAY
We invite you to visit ------------ to learn more about MasterGraphics. Qualified candidates may apply online through our Careers page: ------------/careers
Equal opportunity employer
MasterGraphics Inc. is seeking an ambitious Field Service Engineer who combines a strong background in electronics, wide format printing, 3D printing and mechanical repair with a dedication to providing top-notch service to customers in Illinois and Wisconsin. Dedicated to the manufacturing, design and building industries, MasterGraphics has a core focus on providing large format printing and 3D Print/Additive Manufacturing systems from prototyping to production. We represent industry leaders such as HP, 3DSystems, and AMT Solutions, among others. This Field Service Engineer will join our experienced, professional team of award-winning technicians and have a focus on supporting our install base of large format printers and plotters.
ABOUT THE OPPORTUNITY
• Diagnose and repair sophisticated and complex Wide Format Printers, 3D printers and post processing equipment according to manufacturer guidelines
• Install, configure, repair, and adjust equipment as well as train customers
• Complete routine preventative maintenance
• Maintain knowledge on new products and technical developments as well as required training and certifications
• Coordinate service activities with dispatch, customers, sales and management
This Field Service Engineer position will work remotely in Illinois or southern Wisconsin and will focus on clients throughout the Midwest. Daily travel and occasional overnight stays are required.
QUALIFICATIONS WE ARE LOOKING FOR
• Education & Training
o High school diploma required; AA degree from a technical school or related experience
• Experience
o 1-3 years related experience preferred
• Skills & Abilities
o Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
o Windows experience mandatory
o Solid knowledge of electro/mechanical device repair with attention to detail
o Requires skills in organization, problem solving, and customer relations
o Ability to speak effectively before customers and act in an advisory capacity
o Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent MasterGraphics with its customers
o Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
o Ability to work effectively and efficiently under tight deadlines with multiple interruptions
o Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
o Travel required; valid driver's license and clean driving record
• Additional Skills
o Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk.
o Tasks can include using equipment, which requires working with electrical hazards, mechanical hazards, and plastic powders, which, if handled incorrectly, can cause health hazards/injuries.
o Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
o Use of Calipers, Gauge blocks, and other precision measurement tools
o Proficient with use and types of common hand tools and Multi-meters
o Understanding of unique customer configuration - materials and software used
o Awareness of customer's expertise, capability, and willingness to do self-maintenance
BENEFITS OFFERED
MasterGraphics will provide you with the resources, training, and environment you need to keep your career advancing. We are proud to offer the following benefits:
• Generous hourly pay aligned with experience
• Health, dental and vision insurance
• Flexible Spending Accounts
• Life and Long-Term Disability insurance
• Paid vacation, sick time, and company holidays
• Retirement Plan savings programs
• All equipment and training as well as reimbursed expenses and cell phone stipend
MasterGraphics has established exceptional customer loyalty and a reputation as a true business partner over the past 73 years. Come establish your career with MasterGraphics as we launch into our next decade.
APPLY TODAY
We invite you to visit ------------ to learn more about MasterGraphics. Qualified candidates may apply online through our Careers page: ------------/careers
Equal opportunity employer