Customer Service Specialist
Job Brief:
The customer service specialist will be responsible for accurate input and invoicing of customer orders.
Key Responsibilities:
• Receive customer orders via email and EDI, review and analyze orders for accuracy to assure the customer’s pricing and lead times are accurate. Consult with the customer to optimize order if necessary. Accurately enter the order into the order processing system.
• Monitor EDI transmissions and review the exception and audit reports, correct any errors and assure that our EDI business partners are aware of and correct any root causes of pricing errors
• Service as the primary contact with all customers for order assistance and problem resolution
• Maintain close communication with sales representatives regarding orders, particularly if our execution of a customer’s requirement falls short of meeting the customer’s expectations
• Coordinate with our third-party logistics companies to assure that all orders are expedited for a timely delivery
• Timely invoice orders upon receipt of ship confirmation
• Record revised shipment dates in ERP system based on input from shipping locations.
• Notify appropriate customer personnel (usually buyer or broker) of any product shortages
• In conjunction with the Quality Assurance department, process customer complaints and issue credits as needed
• Process the return of damaged product or shortages by issuing credit to customer (credit memo)
Qualifications:
• Customer service-related experience in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Exceptional attention to detail
• Excellent verbal and written communication skills, including ability to efficiently communicate with internal and external parties
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Preferred Attributes:
• Commitment to excellence in performance of duties at the highest level possible on a consistent basis
• Must be a self-starter with the ability to handle and manage multiple priorities
• Excellent communicator with the ability to interact with people of all levels in a confident, professional manner
• Processes strong organizational, problem-solving, and analytical skills
• Reliable time management skills and the experience to organize and prioritize a multitude of projects
• Discretion and sensitivity towards confidential information
• Drive to improve the organization’s efficiency and ensure its success
• Team-orientated mindset and approach while balancing the ability to work independently
• A sense of urgency to support the needs of the business units
Job Brief:
The customer service specialist will be responsible for accurate input and invoicing of customer orders.
Key Responsibilities:
• Receive customer orders via email and EDI, review and analyze orders for accuracy to assure the customer’s pricing and lead times are accurate. Consult with the customer to optimize order if necessary. Accurately enter the order into the order processing system.
• Monitor EDI transmissions and review the exception and audit reports, correct any errors and assure that our EDI business partners are aware of and correct any root causes of pricing errors
• Service as the primary contact with all customers for order assistance and problem resolution
• Maintain close communication with sales representatives regarding orders, particularly if our execution of a customer’s requirement falls short of meeting the customer’s expectations
• Coordinate with our third-party logistics companies to assure that all orders are expedited for a timely delivery
• Timely invoice orders upon receipt of ship confirmation
• Record revised shipment dates in ERP system based on input from shipping locations.
• Notify appropriate customer personnel (usually buyer or broker) of any product shortages
• In conjunction with the Quality Assurance department, process customer complaints and issue credits as needed
• Process the return of damaged product or shortages by issuing credit to customer (credit memo)
Qualifications:
• Customer service-related experience in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Exceptional attention to detail
• Excellent verbal and written communication skills, including ability to efficiently communicate with internal and external parties
• Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Preferred Attributes:
• Commitment to excellence in performance of duties at the highest level possible on a consistent basis
• Must be a self-starter with the ability to handle and manage multiple priorities
• Excellent communicator with the ability to interact with people of all levels in a confident, professional manner
• Processes strong organizational, problem-solving, and analytical skills
• Reliable time management skills and the experience to organize and prioritize a multitude of projects
• Discretion and sensitivity towards confidential information
• Drive to improve the organization’s efficiency and ensure its success
• Team-orientated mindset and approach while balancing the ability to work independently
• A sense of urgency to support the needs of the business units