Customer Service Representative
Full Job Description
COMPANY INFO
For over 10+ years, My Asian Nanny Inc has been helping Families in California find and recruit experienced Asian Nannies for all their in home domestic care needs.
Currnetly We are seeking for a Full time or Part time Office assistant.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer services in professional mannor, greet and help with visitors, conduct interviews, and answer questions for customers.
Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
Records accurate phone messages including name, time of call, nature of business and person called upon.
Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.
Ensures adequate coverage of the receptionist desk throughout the business day.
Maintains general reception area and work area in a clean and professional business manner.
Performs clerical duties which include routine typing, filing, copying, emailing, completing and submitting Agency forms, data entry and distributing Agency communications.
Creates, maintains and updates program/department files
various office duties or projects upon request.
QUALIFICATIONS
High school or college graduate with miniumn 2 year related office experience.
Demonstrated experience as a receptionist; customer care experience in a fast paced environment is highly preferred.
Bi-lingual in Chinese Mandarin and English is a MUST.
Can read and type in Chinese and English is Required.
Cell phone App Savvy
Demonstrated customer service skills with the ability to provide prompt, friendly, courteous service to callers, visitors, clients, and staff
Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
Effective verbal communication skills
Effective work organization skills and ability to work with minimal supervision
A good commuicator
Well-organized, detail-oriented and skilled with time/task management, able to adapt to frequent changes and occasionally fast pace work enviornment.
Ability to work effectively within a multicultural team and agency.
Ability to model positive behaviors and present a professional customer service manner
Please note: You may choose to be a Fulltime (or Part Time) office assistant ,
requiring 3-5 days per week starting from 9:00am to 5PM. Tuesday - Saturday (full time) or Monday, Wednesday or Thurday, and Saturday (Part time). Salary DOE.
Full Job Description
COMPANY INFO
For over 10+ years, My Asian Nanny Inc has been helping Families in California find and recruit experienced Asian Nannies for all their in home domestic care needs.
Currnetly We are seeking for a Full time or Part time Office assistant.
ESSENTIAL DUTIES & RESPONSIBILITIES
Customer services in professional mannor, greet and help with visitors, conduct interviews, and answer questions for customers.
Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff; places outgoing phone calls as needed.
Records accurate phone messages including name, time of call, nature of business and person called upon.
Checks Agency/program voice mail throughout the day and answers or directs messages to appropriate personnel.
Ensures adequate coverage of the receptionist desk throughout the business day.
Maintains general reception area and work area in a clean and professional business manner.
Performs clerical duties which include routine typing, filing, copying, emailing, completing and submitting Agency forms, data entry and distributing Agency communications.
Creates, maintains and updates program/department files
various office duties or projects upon request.
QUALIFICATIONS
High school or college graduate with miniumn 2 year related office experience.
Demonstrated experience as a receptionist; customer care experience in a fast paced environment is highly preferred.
Bi-lingual in Chinese Mandarin and English is a MUST.
Can read and type in Chinese and English is Required.
Cell phone App Savvy
Demonstrated customer service skills with the ability to provide prompt, friendly, courteous service to callers, visitors, clients, and staff
Basic computer skills in Microsoft Office programs (Word, Excel, etc.)
Effective verbal communication skills
Effective work organization skills and ability to work with minimal supervision
A good commuicator
Well-organized, detail-oriented and skilled with time/task management, able to adapt to frequent changes and occasionally fast pace work enviornment.
Ability to work effectively within a multicultural team and agency.
Ability to model positive behaviors and present a professional customer service manner
Please note: You may choose to be a Fulltime (or Part Time) office assistant ,
requiring 3-5 days per week starting from 9:00am to 5PM. Tuesday - Saturday (full time) or Monday, Wednesday or Thurday, and Saturday (Part time). Salary DOE.