Customer Service Representative

Talient Action Group is a commercial and digital print communications firm.

Position Summary and Objective

Customer Service Representative is a key player to the Talient Action Group business model and contributes to the success of business development. Customer Service Representative should be motivated, professional, and able to interact with clients and other team members.

Customer Service Representative job responsibilities can be broken down into four key areas: managing client accounts, estimating and processing customer jobs.

Most of this work will be done through Talient’s MIS program, email and phone.

Customer Management Key Responsibilities:

· Manage a group of existing accounts and possibly newly acquired accounts

· Manage quality and consistency of product, service, and delivery of projects

· Appropriate phone skills (answering phone, directing calls, and aiding customers)

· Quick response to customers (phone or email)

· Documenting all necessary information pertaining to quotes, jobs, outside sales, etc. and keeping accurate records on all accounts

Job Processing Key Responsibilities:

· Estimating - preparing and presenting new job proposals to customers using company’s MIS system

· Order Processing – prepare work orders and traffic job through production, ensure delivery

· Keep status on all jobs through the production process to ensure quality control and on-time delivery

· Prepare purchase orders for all outside services on a job

Estimating Key Responsibilities:

· Knowledge of material needs and costs

· Knowledge of TAG’s equipment – general capabilities, capacities, and availability

· Properly quoting vendor costs for outside services when required

· Provide timely estimates to clients – typically defined as within twenty-four hours

· Weekly review of all outstanding quotes

Attributes / Qualifications:

· Strong people and interpersonal communication skills; Effective verbal and written communicator

· Attention to detail

Positive energy, collaborative team player
A strong work ethic, organizational & analytical skills, and ability to prioritize time sensitive tasks
Passion for technology and client successes
Creative problem solver
Self-motivated, self-aware, with a desire to work in a growing and evolving environment
A very good knowledge of Microsoft Word and Excel is needed.

Computer savvy (not afraid to learn) !

You’re the perfect fit for the role if this describes you:

- Unflappable: you approach challenges from "a place of yes."

- Agile: you're able to smoothly navigate competing priorities, tight deadlines, and last-minute projects with the team - bonus points for doing it with a smile!

- Inquisitive: you're not afraid to ask questions and challenge the status quo.

- Have a sharp eye for details: you have an uncanny ability to interpret and catch mistakes

- Diligence: you have the drive to meet revenue goals while maintaining quality

- Possesses excellent oral and written communication and team leadership skills with outstanding organizational skills.

Work Remotely

No
Job Type: Full-time