Customer Relationship Management
Job description
CRM SPECIALIST
This position is responsible for managing the Dynamics Customer Relationship Management (CRM) system on a day-to-day basis. The primary role of this individual will be to configure the CRM product interfaces to meet the needs of the business departments. This position will interface with various teams and produce all the reporting needed on a daily, weekly, and monthly basis.
PRIMARY RESPONSIBILITIES:
Manage the Dynamics CRM application and manage data integrity within the system and the database
Building and maintaining custom reports and dashboards specific to dept. /user needs
Design and implementation to automate business processes workflows, business rules, and calculated fields
Importing and exporting of data as required to synchronize back end systems
Providing central point of contact for all changes, requests & system altercations
Creating or updating training manuals, policies, procedures
Providing support for all system users
Recommending control of access rights, security settings, and user privileges
Provisioning all new users, providing system training and customization
Maintain and expand the database prospects of the Organization
Provide special reports to the Business Development Managers as needed
KNOWLEDGE AND SKILL REQUIREMENTS:
2+ years� experience developing/administering Dynamics CRM
Knowledge of database schemas, both relational and multidimensional
Experience with SQL query writing
Experience with Visual Studio or other closely related programming language
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, CRM, and SQL
Excellent oral and written communication skills
Able to multi-task activities while shifting priorities
EXPERIENCE AND EDUCATION:
Bachelors� Degree
Starting salary is commensurate with experience
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Job description
CRM SPECIALIST
This position is responsible for managing the Dynamics Customer Relationship Management (CRM) system on a day-to-day basis. The primary role of this individual will be to configure the CRM product interfaces to meet the needs of the business departments. This position will interface with various teams and produce all the reporting needed on a daily, weekly, and monthly basis.
PRIMARY RESPONSIBILITIES:
Manage the Dynamics CRM application and manage data integrity within the system and the database
Building and maintaining custom reports and dashboards specific to dept. /user needs
Design and implementation to automate business processes workflows, business rules, and calculated fields
Importing and exporting of data as required to synchronize back end systems
Providing central point of contact for all changes, requests & system altercations
Creating or updating training manuals, policies, procedures
Providing support for all system users
Recommending control of access rights, security settings, and user privileges
Provisioning all new users, providing system training and customization
Maintain and expand the database prospects of the Organization
Provide special reports to the Business Development Managers as needed
KNOWLEDGE AND SKILL REQUIREMENTS:
2+ years� experience developing/administering Dynamics CRM
Knowledge of database schemas, both relational and multidimensional
Experience with SQL query writing
Experience with Visual Studio or other closely related programming language
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, CRM, and SQL
Excellent oral and written communication skills
Able to multi-task activities while shifting priorities
EXPERIENCE AND EDUCATION:
Bachelors� Degree
Starting salary is commensurate with experience
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year