Concierge
The hotel lobby concierge is an integral part of the front office team, especially when it comes to direct guest interaction. Just as an outstanding server guides patrons through a special dining experience, a concierge guides hotel guests throughout their stay by offering curated information, listening, and adjusting in order to create personalized recommendations that add value to the guest�s stay and to create memorable experiences that have the guest feeling the difference between service and hospitality. Along with handling the more typical dining, event/attraction ticketing, floral, tailor, transportation, tour, shopping, spa/salon, golf recommendations and bookings, the concierge is also frequently tasked with making the impossible � possible, the difficult � routine, and the incongruous � congruous. The concierge manages this by utilizing his or her network of connections in the area and or around the world to provide access to the otherwise inaccessible. From last minute dinner reservations at the hottest spots in the region, to the most sought after tickets to premier events, dream fulfillment is one of a concierge�s distinguishing specialties.
If you are a professional concierge or would like to start a career as one and you possess or can quickly develop technical skills (systems that we use, often in conjunction with one another: OPERA (PMS), Concierge Assistant (CRM), Salesforce (CRM), Open phone, Microsoft Office Applications), apply today!
The hotel lobby concierge is an integral part of the front office team, especially when it comes to direct guest interaction. Just as an outstanding server guides patrons through a special dining experience, a concierge guides hotel guests throughout their stay by offering curated information, listening, and adjusting in order to create personalized recommendations that add value to the guest�s stay and to create memorable experiences that have the guest feeling the difference between service and hospitality. Along with handling the more typical dining, event/attraction ticketing, floral, tailor, transportation, tour, shopping, spa/salon, golf recommendations and bookings, the concierge is also frequently tasked with making the impossible � possible, the difficult � routine, and the incongruous � congruous. The concierge manages this by utilizing his or her network of connections in the area and or around the world to provide access to the otherwise inaccessible. From last minute dinner reservations at the hottest spots in the region, to the most sought after tickets to premier events, dream fulfillment is one of a concierge�s distinguishing specialties.
If you are a professional concierge or would like to start a career as one and you possess or can quickly develop technical skills (systems that we use, often in conjunction with one another: OPERA (PMS), Concierge Assistant (CRM), Salesforce (CRM), Open phone, Microsoft Office Applications), apply today!