Field Service Techncian

Perform basic installation functions (5%): pulling cable, mounting devices, installing Mas-Hamilton locks.
• Perform technical fixes (30%): clearing paper jams, card jams, bill jams, etc.
• Adverse exposure to elements /Personal Safety
• Prioritizing and planning service calls
• Contacting the customer with the estimated time of arrival
• Escalating problems and reassigning calls when appropriate
• Interacting in a professional manner with customers to foster positive relationships
• Performing some minor maintenance on ATMs (e.g., replacing light bulbs, card reader belts, air filters, etc.)
• Performing basic installation functions (e.g., pulling cables, mounting devices, installing Mas-Hamilton locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.