Sales Associate
TSA Mission: To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members.
TSA In Studio Work Hours: Varies based upon schedule
*Other hours may be assigned in addition to what is shown here. Schedule requests must be submitted in writing 2 weeks prior to the date of request. Once shifts are scheduled, the employee must find coverage if he/she cannot fulfill scheduled work hours and seek management approval.
Initial and Required Training & Certifications:
● Complete HOTWORX Certification. Repeat once annually as a refresher.
● Maintain active CPR, AED and First Aid certification at all times.
● Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management.
● Complete any newly introduced HOTWORX® University Online courses as they are available.
● Subscribe to the HOTWORX® weekly blog. read weekly and put into practice. Ensure that all staff members do the same. Encourage customers to subscribe to the blog as well.
● Participate in any team or corporate trainings including webinars as assigned by general manager.
Basic Duties & Responsibilities:
● Complete minimum of 25 hours per week unlessotherwise noted by management. Always use the time clock provided to account for all work hours.
● Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.
● Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.
● Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Turn negative reviews into 5 stars by contacting the customer and going above and beyond to solve their grievances! The customer studio experience will always reign supreme. Franchises with the highest level of EFT membership revenues are always the locations with the highest levels of customer service. Whether they are technically wrong or right, the customer is always heard first and then their problem is solved immediately by exercising your ability to give up to $25 worth of free merchandise or session value to solve a problem on the spot. The studio must NEVER argue with a customer. Maintain HOTWORX® customer service standards at all times and monitor results using customer satisfaction surveys to acquire direct feedback to make enhancements. Submit completed forms to the Regional Consultant at PBFC monthly. These surveys will be emailed to customers and will be generally available online with the location microsite at HOTWORX.net
● Follow general cleaning and maintenance checklists and guides as assigned by management.
● Complete all daily open/closing procedures and checklists for each shift.
Customer Relations, Training and Other Duties: Ensure that members understand how to use the Burn Off App
● Make every member feel special and keep them motivated for the workouts
● Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items.
● Promote participation in the Burn Off Challenge and use of the HOTWORX® App.
● Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals. Full billing information and signatures are required for completed sales.
● Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals.
● Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order.
● Do want is necessary to meet all prospecting and sales goal.
Marketing & Prospecting Duties:
● Ensure that minimum requirements for prospecting are met monthly. This includes at minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.
● Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.
● Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc.
● Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows:
o Place and maintain 10 lead boxes in strategic business to be checked weekly
o Generate a minimum of 5 new guests per month through guest pass program
o Enroll a minimum of 15 new Members each month (50% or higher closing %)
o Generate a minimum of 30 new guests per month through the Ambassador Program
o Execute one outside promotion each month
o Secure 10 new guest (red) appointments each day
o Secure 3 VIP business partners each month
o Participate in distribution of 5000 guest passes per month, per studio
Trainer Sales Associate Job Description
v7.2018