Repair Technician

The Repair Technician is responsible for handling PC, Mac and iPhone repairs in a professional and timely manner. This role is primarily responsible for service requests through Fox Ridge Computers.

Essential Duties and Responsibilities:

• Basic desktop, laptop and iPhone troubleshooting
• Basic desktop, laptop and iPhone disassembly, part replacement and re-assembly
• Customer interaction on device intake, providing estimated timelines and repair cost estimates and outgoing device interaction with customer
• Ensure completeness of service tickets and accurate recording of troubleshooting and repair steps
• Communication with customers as required keeping them informed of repair progress and completion

Additional Duties and Responsibilities:

• Fast turnaround of client requests.
• Ability to work in a team and communicate effectively.
• Responsible for entering time and expenses in ConnectWise as they occur.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

Promoting Company Culture:

My Communications and actions are always consistent with our company culture cornerstones:

Core Focus

• Purpose/Cause/Passion: To build amazing relationships with our clients.
• Niche: Provide extraordinary business solutions.

Core Values:

• Do the right thing
• Ready and able
• Professional
• Have Fun!
• Teamwork

Accountability
I hold myself accountable to achieve our Core Focus and consistently behave according to our Core Values. I respectfully encourage other team members to do the same.

Knowledge, Skills, Credentials and Experience:

• Interpersonal skills: such as telephony skills, communication skills, active listening and client-care.
• Diagnosis skills for technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-moving environment.
• Technical Certifications and degrees a plus but not required
• 1+ years of IT or related experience preferred