Operations Assistant

                                                                                                                                     - Support position to help in salon operations and client interactions                                 -Responsible to management, stylists and Clientele.                                                                                                                                  

- Responsibilities:

  •Greet and welcome clients and visitors with a warm and friendly demeanor.

   •Answer phone calls, emails, and in-person inquiries, providing information about salon services and availability.

  • Schedule appointments for clients, ensuring efficient and optimal use of salon resources

  • Manage the salon's appointment book, making adjustments, cancellations and verifications.

  • Coordinate with stylists, technicians, and other staff members to accommodate client needs and preferences.

  • Process payments, including cash, credit card, and digital transactions, gift Cards and monitor customer loyalty programs. accurately and efficiently.

   • Maintain cleanliness and organization of the salon, ensuring a neat and professional appearance.

   •Assist with retail sales, recommending salon products and offering product knowledge to clients. (Training Provided) 

  • Handle client inquiries, concerns, and complaints in a timely and professional manner, providing appropriate resolutions

  • Follow salon policies and procedures, including maintaining client confidentiality and adhering to health and safety guidelines

 • Photo and video documentation, social media management, and in-salon merchandising.                                                                                                             •Product sales assistance, data entry, systems and procedure maintenance.