Service Advisor
Service Advisor

Susquehanna Motor Co. Inc. is a family-owned and operated business that has been servicing customer needs for more than 75 years.  Located in West Milton, Pennsylvania, we offer a full line of Mack and Isuzu Trucks, and services to include Sales, Service, Parts and Trailer/Body Shop Repair.

We strive to provide an environment for both our customers and team members that is welcoming!   We believe that cultivating relationships makes a difference, and we are committed to building relationships with our employees, customers and our community.  

We employ more than 50 team members, with over 400 years of combined experience. Average tenure of our employees is 10+ years. Our employees are our greatest asset and together we can make a difference!

Susquehanna Motor Co. Inc. offers challenging career opportunities, training and employee development along with the opportunity to grow in your career with our company. 

Benefits:

We offer a generous benefit package including:

  • Paid Time Off
  • Paid Holidays
  • 401K
  • Medical, Prescription, Dental and Vision Insurance
  • Short-Term Disability Insurance
  • Life Insurance
  • Paid Training in our Industry
  • Bonus/Incentive Program Available
  • Uniforms & Work Boot Program for eligible employees
  • Tool Assistance Program for eligible employees
  • Employee Discount
  • Work Life Balance

Location: Susquehanna Motor Co. Inc., West Milton, PA

Job Role:            Service Advisor

Job Type:            Full-time & Part-time

                           

Schedule:  

  • Monday – Friday
  • Over-time as needed to meet production goals

 Location: Susquehanna Motor Co. Inc., West Milton, PA

Pay:      $17 - $21 Hourly   Pay Commensurate with Experience

Summary:

We’re looking for Service Advisors to join our team!  As a Service Advisor, you’ll be responsible for communication between the customer and service team as well as with other departments within our organization.  Positive customer relationships through consistent communication and exceptional customer service are paramount.

Your attention to details makes you a valuable asset to the team as you ensure positive customer relationships through consistent communication and exceptional customer service.

An ideal candidate is positive, dependable, trustworthy, detail oriented, and can work independently with little direction, one who continuously looks for ways to improve processes, is relationship focused and demonstrates exceptional customer service skills.

Essential Duties:

  • Schedules service appointments as well as handling telephone inquiries regarding work in process
  • Obtains customer and vehicle data prior to arrival, when possible
  • Greets customers in a timely, courteous manner and obtains vehicle information
  • Effectively listen and communicate with customers, to determine the nature of their vehicle issues
  • Effectively communicate with customers relating to warranty repairs
  • Consult with technicians about needed repairs
  • Advises customers on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Communicate effectively with your team to include Technicians and Parts to ensure customer vehicles are processed through the shop in a timely and efficient manner, maintaining a high level of customer service
  • Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs
  • Prepares a repair order showing time, cost and labor estimates for service
  • Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem
  • Thoroughly and clearly review the repairs with customer
  • Explains the work performed and the repair order charges to the customer
  • Answer customer questions about service outcomes and consult with technicians when necessary
  • Provides a complete and accurate written cost estimate for labor and parts
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
  • Maintains high customer satisfaction standards
  • Other tasks as assigned

Requirements:

  • High school diploma or GED (General Education Degree)
  • Motivated to provide outstanding customer service
  • Ability to focus on efficiency
  • Ability to interact effectively with others in difficult situations
  • Time Management Skills
  • Team Oriented
  • Competence in written and verbal communication
  • Proficiency with computers and ability to adapt to new software programs
  • Possess a positive attitude, conduct, and appearance
  • Must be reliable, honest, and trustworthy

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background check, drug/alcohol testing, and fit for duty testing. 

Susquehanna Motor Co. Inc.  is an Equal Opportunity Employer.  Visit our website to apply:  ------------/service-advisor/

An Equal Opportunity Employer: Susquehanna Motor Co. Inc.  does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, age, disability or status within any other protected group. It is our policy to provide equal employment opportunity consistent with federal, state, and local law.