Medical Office Front Desk
no image
Medical Office Front Desk

Synergy Primary Care is an Internal Medicine primary care clinic. We are seeking an experienced, friendly, self-motivated, respectful, and reliable front desk assistant! This position is going to be in a solo private practice setting in Irvine. Bilingual (Cantonese, Mandarin Chinese preferred). We are looking forward to your application.

Responsibilities.

  • Accurately verify eligibility of health insurance plans. Notify and explain to patients payments due. Collect payments (decide on copay vs coinsurance vs deductible vs cash pay).
  • Take phone calls: scheduling visits, fulfilling medical record requests, follow up remainder, address patient's need, call insurance company for inquiry, return missed calls, answering billing questions etc.
  • Greet patients courteously, checking in patients, uploading documents (proof of insurance, ID, intake forms etc).
  • Be familiar with HMO vs PPO vs Medicare vs Medi-Cal vs EPO vs IPAs
  • Keeping daily schedule organized, keeping patients current status up to date for the day.
  • Identify the accuracy of patients' schedule for the whole week.
  • Organizing and maintaining patient records in a HIPAA-compliant manner
  • Retrieving and converting format of patient records, uploading to EMR.
  • Maintain sanitary condition of the office daily
  • Checking faxes daily. Sort out faxes, upload or respond to faxes. Notify colleagues for appropriate follow up.
  • Responding to text messages, emails.
  • Administrative works
  • Filling out forms on behave of providers
  • Performing partial billing duties (updating patient's financial account, checking response from insurance claims, identifying erroneous claim results etc)
  • Other relevant miscellaneous responsibilities

Qualifications

  • Excellent customer service skills, flexible
  • Must be friendly, organized, courteous and respectful, punctual, diligent, compassionate, adherence to HIPAA
  • High school diploma or above (required)
  • EMR experience (preferred)
  • Knowledge of ICD-10 codes (preferred)
  • Medical Assistant experience (preferred)
  • Able to write, read, speak English fluently (required)
  • Able to write, read, speak Mandarin/Cantonese (preferred)