Support Specialist
Start an exciting career on the ground floor of a rapidly growing technology company serving small and medium-sized clients in the Rocky Mountain region. We have an immediate opening for an IT Support Specialist based in our Wheat Ridge office in the Denver suburbs. DilSe.IT (http://dilse.it) is a 15 year old company which recently received a new round of investment capital to focus on growth. Our company name “Dil Se” (p. dill-say) means “with love” in the Hindi language. Our name embodies how we treat our clients, employees, and other stakeholders.
Primary responsibilities:
- Troubleshoot and provide support to clients via phone, support ticketing system, and remote monitoring and management software.
- Support a range of open-source technologies including UniFi and other networking environments, Hikvision surveillance systems, Microsoft Windows, Apple Mac, Android, and Apple iOS endpoints.
Secondary responsibilities
- Configure and stage equipment for installation.
- Manage inventory and assist with data center projects.
- Provide on-site support at client locations.
We’re looking for someone who:
- Possesses strong problem-solving skills for efficient resolution of software and hardware issues.
- Exhibits excellent communication and interpersonal skills to interact effectively with end-users.
- Can manage multiple tasks simultaneously in a fast-paced environment.
- Can remain calm in stressful situations.
- Has a solid understanding of networking fundamentals and concepts.
- Bonus: Has past experience working in a fast-paced retail or restaurant environment or has previously served clients in these industries.
- Bonus: Proficient in scripting languages like Bash, Python, or Perl for task automation.
- Bonus: Interest in open-source technologies such as Apache, Nginx, MySQL/MariaDB, PostgreSQL, Docker, Kubernetes, etc.
- Optional: Holds certifications like CompTIA Network+, Security+, Linux+, Microsoft 365 Fundamentals / Administrator.
- Optional: Has a two-year or four-year degree in computer science, computer information systems, or related technical field.