Customer Service Representative
Summary/Objective
Acts as liaison between customer and sales or production department. Receives customer inquiries concerning prospective, current, and past orders. Maintains daily update of production schedule and keeps customer informed about status of their job by performing the following duties personally. Ability to multi-task, prioritize and manage time effectively.
Essential Functions
• Communicates with customers about order requirements and collects production specification for order.
• Fills out pre-production order specification form, detailing perimeters of job.
• Coordinates the handling of customer pre-press material and specifications to print or embroider job.
• Coordinates the preparation of all written quotes and proposals.
• Maintains daily update of production schedule, noting any deviations.
• Handles phone inquiries for job status, estimates, orders, changes, and complaints. • Keeps department managers informed about job status and problems.
• Focused and detail oriented. High degree of quality control.
• Maintains cleanliness of work area and equipment
Competencies
1. Customer/Client Focus.
2. Problem Solving/Analysis.
3. Time Management.
4. Communication Proficiency.
5. Teamwork Orientation
Required Experience
Strong skills in work planning, scheduling, and must have good judgment of color, design, and print quality. Computer and customer service skills.
Work Environment
The job operates in a professional office environment. This role routinely uses standard office equipment such as computers, copiers and printers. Work in a fast paced office setting, sharing a room with other employees. The work can sometimes be stressful when you have to interact with difficult customers or situations. Visit out to the production floor to check on orders and to answer questions.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Thursday, 8:30 a.m. to 5 p.m. and Friday 8:30am to 4:00pm.