Customer Care Representative
Are you interested in a career in the medical field? We work in an industry that changes lives every day and we take great pride in everything we do — especially creating a great place to work. Össur, Orlando, is seeking a Customer Care Representative to provide “best in class” customer care support by assisting customers with product selection, returns, and answering technical questions using a consultative approach.
Basic Function:
Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating wth other departments. Supports the Customer Care and field team in achieving goals under the Customer Care Manager.
Responsibilities:
Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
Enters customer information into CRM system and are responsible for customer interactions.
Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.
Communicate with customers via incoming calls, outgoing calls, email, webchat and others.
Provides a superior customer experience through excellent written and verbal communication according to our Össur's quality assurance standards.
Accurately processes orders same day as received from customer.
Maintains product and technical knowledge by actively participating in ongoing training and development courses.
Maintains professional relationships with internal and external customers.
Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.
Qualifications:
High school graduate with 2 years' experience in customer service.
Intermediate level proficiency on the usage of Microsoft Office Products.
Basic knowledge of accounting terms and transactions desirable.
Basic medical terminology desirable.
Benefits we offer:
Referral Bonuses
Paid Sick and Vacation Time
401(k) plan with Company Match
Medical, Dental Vision Insurance
Wellness Program - Save Up To 30% In Your Medical Premiums
Company Paid Life Insurance
Affordable Short- Long-Term Disability Insurance
Affordable Accidental and Critical Illness Insurance
10 Paid Holidays
Give Back Program – Paid Time Off To Volunteer
Tuition Reimbursement
Annual Performance Reviews
We Provide A Flexible Work Environment To Offer Work/Life Balance
And Much More…
Are you interested in a career in the medical field? We work in an industry that changes lives every day and we take great pride in everything we do — especially creating a great place to work. Össur, Orlando, is seeking a Customer Care Representative to provide “best in class” customer care support by assisting customers with product selection, returns, and answering technical questions using a consultative approach.
Basic Function:
Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating wth other departments. Supports the Customer Care and field team in achieving goals under the Customer Care Manager.
Responsibilities:
Processes and enhances orders utilizing telephone, computer, and interpersonal interactions according to internal procedures.
Verifies warranties as well as, enters complaints, feedback and issues authorizations for returns in computer system, solves invoice queries, produces credit notes when required and follows up on them.
Provides pricing and availability to the customer by referring to product price list and quoting prices or by faxing the prices to customers.
Enters customer information into CRM system and are responsible for customer interactions.
Generates communication with field sales and other departments through CRM system regarding customer behavior and orders.
Communicate with customers via incoming calls, outgoing calls, email, webchat and others.
Provides a superior customer experience through excellent written and verbal communication according to our Össur's quality assurance standards.
Accurately processes orders same day as received from customer.
Maintains product and technical knowledge by actively participating in ongoing training and development courses.
Maintains professional relationships with internal and external customers.
Utilizes Microsoft Office products (Windows, Word, Excel, and Access) and Navision in daily activities.
Qualifications:
High school graduate with 2 years' experience in customer service.
Intermediate level proficiency on the usage of Microsoft Office Products.
Basic knowledge of accounting terms and transactions desirable.
Basic medical terminology desirable.
Benefits we offer:
Referral Bonuses
Paid Sick and Vacation Time
401(k) plan with Company Match
Medical, Dental Vision Insurance
Wellness Program - Save Up To 30% In Your Medical Premiums
Company Paid Life Insurance
Affordable Short- Long-Term Disability Insurance
Affordable Accidental and Critical Illness Insurance
10 Paid Holidays
Give Back Program – Paid Time Off To Volunteer
Tuition Reimbursement
Annual Performance Reviews
We Provide A Flexible Work Environment To Offer Work/Life Balance
And Much More…