System Support
System Support / Monitoring:
- Develop an understanding of batch processes and documentation.
- Monitors the creation and sending of various files to and from the customers, and notifies the operations and development teams as issues arise.
- Monitor tools/screens to job status
- Maintain appropriate job logs and monitor other processes as needed.
- Report on the progress and resolution, of related issues, to operations, development team, and the agencies.
Helpdesk:
- Receiving calls or emails from with IT team regarding application or system issues. Investigate, track and report on issues.
- Communicate status with callers from the various It teams.
Other Duties:
- Assist in identifying system and or account issues in Vector; IVR; Website and other related applications.
- Assist in system or user acceptance testing, as needed.
Requirements
- Computer related bachelor’s degree preferred or equivalent work experience.
- Knowledge of healthcare claim system, Helpdesk preferred.
- May require occasional extra hours or off-hours work.