Customer Support Agent
Job Summary:
We are seeking highly motivated and customer-oriented individuals to join our virtual call center as a Customer Support Agent. As a valuable member of our team, you will be responsible for providing exceptional support and assistance to our many Fortune 500 clients via phone calls in a remote work environment. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for delivering top-notch customer service.
Responsibilities:
- Handle inbound customer calls promptly and professionally, addressing their inquiries, concerns, and providing accurate information about our products or services.
- Ensure positive and personalized customer experiences by actively listening, empathizing, and engaging with customers to understand their needs and resolve any issues they may encounter.
- Maintain a comprehensive knowledge of our products, services, and internal systems to efficiently and effectively assist customers with their inquiries.
- Document customer interactions in our CRM system accurately, ensuring all relevant details are properly recorded for future reference.
- Collaborate with team members and supervisors to escalate unresolved customer issues as appropriate and follow up on pending inquiries to ensure timely resolution.
- Continuously strive to meet or exceed performance metrics, such as response time, call quality, customer satisfaction scores, and other key performance indicators.
- Stay up-to-date with industry trends, customer preferences, and evolving product features to provide proactive and informed customer support.
Requirements:
- No experience needed
- Must have reliable internet and your own equipment. (If you do not have equipment, we do offer affordable equipment financing options)
-Must be able to pass a 7yr background check
-Must be able to pass assessment
- Outstanding verbal and written communication skills in English, with a professional and courteous phone demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Flexibility to work in a remote environment
We offer competitive compensation, ongoing training and support. This is a 1099 Contract position. If you are a customer-focused individual with a passion for assisting others, while working from home and choosing your own schedule, we invite you to apply for the Customer Support Agent position and be part of our dynamic team
Job Summary:
We are seeking highly motivated and customer-oriented individuals to join our virtual call center as a Customer Support Agent. As a valuable member of our team, you will be responsible for providing exceptional support and assistance to our many Fortune 500 clients via phone calls in a remote work environment. The ideal candidate will possess excellent communication skills, a strong problem-solving ability, and a passion for delivering top-notch customer service.
Responsibilities:
- Handle inbound customer calls promptly and professionally, addressing their inquiries, concerns, and providing accurate information about our products or services.
- Ensure positive and personalized customer experiences by actively listening, empathizing, and engaging with customers to understand their needs and resolve any issues they may encounter.
- Maintain a comprehensive knowledge of our products, services, and internal systems to efficiently and effectively assist customers with their inquiries.
- Document customer interactions in our CRM system accurately, ensuring all relevant details are properly recorded for future reference.
- Collaborate with team members and supervisors to escalate unresolved customer issues as appropriate and follow up on pending inquiries to ensure timely resolution.
- Continuously strive to meet or exceed performance metrics, such as response time, call quality, customer satisfaction scores, and other key performance indicators.
- Stay up-to-date with industry trends, customer preferences, and evolving product features to provide proactive and informed customer support.
Requirements:
- No experience needed
- Must have reliable internet and your own equipment. (If you do not have equipment, we do offer affordable equipment financing options)
-Must be able to pass a 7yr background check
-Must be able to pass assessment
- Outstanding verbal and written communication skills in English, with a professional and courteous phone demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Flexibility to work in a remote environment
We offer competitive compensation, ongoing training and support. This is a 1099 Contract position. If you are a customer-focused individual with a passion for assisting others, while working from home and choosing your own schedule, we invite you to apply for the Customer Support Agent position and be part of our dynamic team