Virginia Sheppa Shupe Event Management Resume
no image
Location: Charleston, SC, USA
School: Georgia State University
Field of study: Sports Administration

Virginia Sheppa Shupe Event Management Resume

Virginia Sheppa Shupe
54 Held Circle, Apt B
Charleston, SC 29412
------------ ------------




Education

GEORGIA STATE UNIVERSITY, Atlanta, GA
Master of Science in Sports Administration ​, December 2009

ROANOKE COLLEGE, Salem, VA
Bachelor of Science in Health and Human Performance, ​May 2007

Professional Experience


Charleston Gaillard Center August 2019- June 2020
Event Coordinator
● Serve as the main point of contact between the client and the building, and provided leadership for a team of five who
did sets and strikes for all events in the Exhibition Hall as well as full facility rentals.
● Worked with Police officers from the Charleston Police Department and third party security team ensuring the proper
security protocols were met in Performance and Exhibition Hall.
● Served as lead for Performance hall events in providing pre-show speeches to usher crew, part time venue managers,
and third party security staff.
● Showed initiative and created a proposal to revamp the Usher incentive program including a presentation on items that
could be instituted for the 2021 season.
● Created and performed online training sessions for all active ushers over zoom, as well as video training guides that
they could access on their own.

UNC-Chapel Hill May 2019- present
Athletic Event Management Assistant ​(part time temporary)
● Provide customer service for UNC athletics fans
● Assist in preparation and conduct of regular and postseason athletic events
● Help ensure adherence to NCAA, ACC, and university compliance rules

Long Beach State University
Assistant Director of Facilities, Operations, and Event Management October 2018- June 2019
● Provide customer service for LBSU athletic fans
● Supervise student workers, casual workers, interns, and security staff
● Coordinate HR paperwork for student and casual worker employment (including hiring and termination)
● Game Manager for women’s soccer, golf, tennis, basketball and men’s golf, volleyball, baseball, track and field
● Stadium Manager for Blair baseball field including oversight of outsourced vendors
● Assist in coordination of 3 ​rd

party events and rentals in the Pyramid (LBSU multi-purpose arena)
● Assist in coordination of fundraising events and end of year banquets for LBSU sports
● Coordinate and schedule visiting athletic teams’ access to LBSU facilities
● Help coordinate parking, police, EMS, concessions, and facility needs for multiple sports
● Help ensure adherence to NCAA, Big West, and university compliance rules

Vir g in ia S hep pa S hupe E ven t M anagem en t R esu m e


Stetson University January 2014-September 2018
Assistant Director of Operations and Facilities

● Provide customer service for Stetson University athletics fans
● Develop and launch internship and student game manager program for athletic facilities and operations
● Create operations guides for men’s basketball and soccer, and women’s basketball, soccer, lacrosse, softball and
concessions.
● Serve as primary game manager for women’s basketball, beach volleyball, softball and volleyball and backup game
manager for men’s basketball, baseball, soccer, and lacrosse
● Help organize daily maintenance and upkeep for the Athletic Training Center, beach volleyball course and pavilion,
Stetson’s main multi-purpose activity arena, and women’s softball field and clubhouse
● Assist with budget management for event staff and student game managers
● Participate in hiring, supervising and training event staff student workers, sports business volunteers, interns, part-time
workers, and outsourced security staff
● Coordinate practice schedules for cheerleading and men’s and women’s basketball
● Work with the Director of Special Events to do floor setups at Stetson’s main multi-purpose activity arena
● Serve as the main contact for scheduling of events that take place in the J. Ollie Edmunds Center
● Serve as the facility contact for the 2015, 2016, 2017 Atlantic Sun Conference Women’s Basketball tournament
● Serve as the facility contact, and game manager for the 2015 WNIT, 2016 WBI
● Help ensure adherence to NCAA, Atlantic Sun, and university compliance rules


James Madison University November 2012 to January 2014
Event Management Coordinator

● Provide customer service for James Madison University athletics fans
● Help supervise and train interns and students
● Develop operations manuals for women’s soccer, women’s lacrosse, spring soccer, and spring football
● Serve as the game manager for women’s lacrosse, women’s swimming and diving, football and soccer
● Develop and distribute weekly event assignments to interns and students
● Serve as the main contact for scheduling of events taking place in JMU Athletic Facilities
● Responsible for ordering stage, tent, and table requests for home football games, post-season events, and special events.
● Serve as the Event Coordinator for non-JMU special events hosted in an athletic facility on JMU campus
● Coordinate pre-event meetings, contracts, and billing statements to the customers for special events
● Coordinate and supervise floor setups for special events taking place in the Convocation Center
● Help supervise the training and duties of game day personnel including outsourced security, ushers, and ticketing staff
for basketball, football, lacrosse soccer and special events
● Help ensure adherence to NCAA, CAA, and university compliance rules

University of North Carolina at Chapel Hill October 2012 to November 2012
Ticketing Assistant ​( ​Part-time temporary)

● Provide customer service for UNC athletics fans
● Assist the Assistant Athletic Director and Assistant Directors of the Ticket office with day to day activities (i.e.
assisting fans at the ticket windows, problem solving over the phones, setting up will call tickets)
● Sell game and season tickets over the phone and in person for multiple sports
● Help ensure adherence to NCAA, ACC, and university compliance rules

Auburn University, Auburn, AL August 2010-June 2012
Event Management Assistant

● Provide customer service for Auburn University athletics fans
● Help supervise and oversee the training and duties of game day personnel including outsourced security, ushers, and
ticketing staff for basketball, baseball, football, and volleyball
● Manage the tracking and distribution of home football game credentials for university staff, vendors, and special guests
● Responsible for the tracking and distribution of tickets for visiting team guests at home football games
● Develop tournament guides and game credential policies for multiple sports
● Serve as the volunteer coordinator for the 2012 NCAA Women’s Swimming and Diving Championships
● Serve as a liaison and assistant game manager for visiting teams and officials for baseball, basketball, and volleyball
● Coordinate home cross country meets and tennis matches including the Fall 2011 ISTA Regional
2

Vir g in ia S hep pa S hupe E ven t M anagem en t R esu m e

● Help ensure adherence to NCAA, SEC and University compliance rules

The Coliseum Carrollton, GA August 2009-December 2009
Facilities Operations Intern

● Assisted the Director of the Coliseum with preparation for University of West Georgia athletic competitions and
community and vendor-related events
● Trained and supervised student volunteers
● Assisted other team members in weekly safety checks and day-to-day maintenance procedures

Oxford College of Emory University August 2008-May 2009
Athletic Department Graduate Assistant

● Assiste the Athletic Director with day to day activities (i.e. creating advertisements for sporting events, setup for
events, supervised gymnasium)
● Helped hire and supervise sports information student workers and public address announcers
● Coordinate student clubs and association tailgating events during men’s basketball season

Pittsburgh Pirates Pittsburgh, PA January 2008-July 2008
Ticket Office Assistant
● Work directly with sales representatives and customers over the phone to process fan ticket orders using Pro-Venue
Light and ------------
● Serve as the ticket office liaison in Guest Services responding to visitors’ questions and resolving complaints.

Software Skills

Venue Ops, MS Windows: Excel, Power Point, Publisher, Visio, Outlook, ------------, Pro-Venue Light, PVE, CRT, CRM,
Daktronics 5000 Allsport, ClearPass-Data Entry, Sync Seer Football Database, Guest Assist Game day Fan Text system, EMS,
When-to-Work, Aim, School Dude, Group ME-Scheduling Application, Signup Genius, Team Works, Jumpforward Ticketing
and Equipment Inventory

Activities

● FOH manager for 2020 Democrative Debates and Spin Room set and strike
● 2019 Hospitality host for UNC Baseball Regional
● 2019 NCAA MVB Final Four Game and Practice Manager
● Presenter for the 2018 UCLA CEFMA Regional
● 2018 Assistant Tournament Director for the DeLand NCAA Baseball Regional
● 2017 Practice Coordinator for the 2017 2 ​nd

&3 ​rd

rounds of the NCAA Tournament
● 2016 Events and Operations Volunteer with the Naval Academy for Army vs Navy Game
● 2016 Facility Contact for ASUN W. Soccer Tournament
● 2015 Facility Contact for Atlantic Sun Women’s Basketball Quarter Finals and Semi-Finals
● 2014 NCAA 2 ​nd

and 3 ​rd

rounds volunteer-Orlando
● 2014 WNIT Visiting Team Contact
● 2014 Atlantic Sun Conference Women’s Basketball Quarter-Finals and Semi-Finals
● 2013 CAA Women’s Soccer Tournament Game Manager
● 2013 WNIT Visiting Team Contact
● 2012 NCAA Field Hockey Volunteer
● 2011-present CEFMA Member: Member
● 2010, 2011 SEC Women’s Basketball Conference Tournament: Operations Volunteer
● 2010 SEC Football Championship Game: Band and Cheer Liaison
● 2010 Chattahoochee Umpire Association: Umpire
● 2009, 2010 SEC Coaches Luncheon and Legends Banquet: Volunteer
● 2007 Special Olympics: Volunteer Soccer and Basketball Coach
● 2007 Old Dominion Athletic Conference Baseball Tournament: Volunteer
● 2007 NCAA Division III Men’s Semi-Finals and Championship: Volunteer
● 2007 Old Dominion Athletic Conference Men’s Basketball Tournament: Volunteer
● 2007 Old Dominion Athletic Conference Women’s Basketball Tournament: Volunteer


References available upon request