Zy’nia Simms
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Location: Durham, NC, USA
School: North Carolina Central University
Field of Study: Public Health Education

Zy’nia Simms

<p>Zy’nia Simms</p><p>1001 Ruby St Apt C33, Durham, NC 27704 ·------------</p><p>zsimms@eagles.nccu.edu </p><p>Adaptable Public Health Education major currently attending North Carolina Central University, with 1.5+ years of work experience. Aiming to leverage a proven knowledge of retail sales, loss prevention, and customer loyalty skills to successfully fill the Sales Associate role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. </p><p>Experience</p><p>October 2020-Present</p><p>Youth development Specialist, Boys &amp; Girls Club of the danville area, Danville, VA</p><p>Coordinate and supervise programs designed to help adolescents discover personal interests and abilities.</p><p>Supervise children throughout their virtual school day.</p><p>Arrange afterschool activities for the youth.</p><p><p>February 2020-July 2020</p><p>Customer Service Representative, Alorica, Greensboro, NC</p><p>Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</p><p>Check to ensure that appropriate changes were made to resolve customers' problems.</p><p>Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.</p><p><b></p><p><b></p><p><b><b>April 2019-September 2019</p><p>Event Server, 21C Museum Hotel, Durham, NC</p><p>Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.</p><p>Prepare tables for meals, including setting up items such as linens, silverware, and glassware.</p><p>Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.</p><p><p><b></p><p><b><b>May 2017-September 2017</p><p>Retail Associate, Wet N Wild Emerald Pointe, Greensboro, NC</p><p>Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.</p><p>Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.</p><p>Answer customers' questions about merchandise and advise customers on merchandise selection.</p><p>Education</p><p>2014-2018 </p><p>Diploma, Page High School</p><p>General Studies</p><p>2018-present </p><p>Bachelor of Science (B.S.), North Carolina Central University</p><p>Public Health Education Candidate (Expected graduation May 2022)</p><p>Skills</p><p>Proficiency with Microsoft Office Suite </p><p>Customer Analysis</p><p>Detail and Results-Oriented</p><p>Collaborative</p><p></p><p>references</p><p>Available upon request.</p>