William D. Fundora
WILLIAM D. FUNDORA
EDUCATION
Bachelors of Arts in Visual Arts
August 2017 � December 2020
Florida International University
(Graduation: December 2020)
Miami, FL
Associates in Arts
January 2014 - July 2017
Miami Dade College
Miami, FL
PROJECTS
Assisted in development of South-Florida Shark Club though tasks like branding, apparel design, and
event management
EXPERIENCE
Customer Service Representative
December 2019 � March 2020
Macy�s - Dadeland Mall
Miami, FL
� Worked directly with the public tending to customer inquires successfully resolving any issues
� Handled all retail sales effectively including managing account receivables
� Maintained inventory
� Collaborated with other sales personnel whenever needed
Customer Service Representative - Fine Jewelry
August 2016 - August 2019
Advantage Pawn and Loan
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including managing account receivables
� Maintained inventory including verification of all sales
Brand Ambassador
June 2016 - August 2017
Elite Marketing Solutions
Miami, FL
� Brand representation by displaying product knowledge to public
� Plan and implement marketing strategy to bring brand awareness
� Assist in creating and installing marketing displays through strategic assortment of advertising material
� Recording and maintaining client preferences during enrolment to ensure customer satisfaction
Assistant Manager
January 2015 - July 2016
Diamond Parking Services
Miami, FL
� Alternating with other manager to ensure employee supervision
� Data logging current state of account holder premises
� Relating non-immediately solvable property issues to superior
� Distinguishing between patron and non-patron vehicles
Customer Service Representative
September 2012 - January 2013
Macy�s - The Falls
Miami, FL
� Worked directly with the public tending to customer inquires successfully resolving any issues
� Handled all retail sales effectively including managing account receivables
� Maintained inventory
� Collaborated with other sales personnel whenever needed
Customer Service Representative - Fine Jewelry
November 2011 - January 2012
Macy�s - International Mall
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including managing account receivables
� Maintained inventory including verification of all sales
� Met monthly sales quota
Customer Service Representative - Fine Jewelry
July 2009 - October 2011
Advantage Pawn and Loan
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including account receivables
� Maintained inventory including verification of all sales
� Responsible for delivering bank deposits
SKILLS
Computer: Adobe Illustrator and Photoshop
Languages: English and Spanish
WILLIAM D. FUNDORA
EDUCATION
Bachelors of Arts in Visual Arts
August 2017 � December 2020
Florida International University
(Graduation: December 2020)
Miami, FL
Associates in Arts
January 2014 - July 2017
Miami Dade College
Miami, FL
PROJECTS
Assisted in development of South-Florida Shark Club though tasks like branding, apparel design, and
event management
EXPERIENCE
Customer Service Representative
December 2019 � March 2020
Macy�s - Dadeland Mall
Miami, FL
� Worked directly with the public tending to customer inquires successfully resolving any issues
� Handled all retail sales effectively including managing account receivables
� Maintained inventory
� Collaborated with other sales personnel whenever needed
Customer Service Representative - Fine Jewelry
August 2016 - August 2019
Advantage Pawn and Loan
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including managing account receivables
� Maintained inventory including verification of all sales
Brand Ambassador
June 2016 - August 2017
Elite Marketing Solutions
Miami, FL
� Brand representation by displaying product knowledge to public
� Plan and implement marketing strategy to bring brand awareness
� Assist in creating and installing marketing displays through strategic assortment of advertising material
� Recording and maintaining client preferences during enrolment to ensure customer satisfaction
Assistant Manager
January 2015 - July 2016
Diamond Parking Services
Miami, FL
� Alternating with other manager to ensure employee supervision
� Data logging current state of account holder premises
� Relating non-immediately solvable property issues to superior
� Distinguishing between patron and non-patron vehicles
Customer Service Representative
September 2012 - January 2013
Macy�s - The Falls
Miami, FL
� Worked directly with the public tending to customer inquires successfully resolving any issues
� Handled all retail sales effectively including managing account receivables
� Maintained inventory
� Collaborated with other sales personnel whenever needed
Customer Service Representative - Fine Jewelry
November 2011 - January 2012
Macy�s - International Mall
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including managing account receivables
� Maintained inventory including verification of all sales
� Met monthly sales quota
Customer Service Representative - Fine Jewelry
July 2009 - October 2011
Advantage Pawn and Loan
Miami, FL
� Informed customer on product knowledge and client services
� Handled all retail jewelry sales effectively including account receivables
� Maintained inventory including verification of all sales
� Responsible for delivering bank deposits
SKILLS
Computer: Adobe Illustrator and Photoshop
Languages: English and Spanish