Wedding Coordinator Intern
Journey Martin
------------ ? J------------
Summary of Strengths
� 19 years of experience implementing analytical skills and critical thinking skills, detail orientation, developing positive relationships with customers and working efficiently within a team environment or independently, and driving optimal results in conflict resolution and customer satisfaction issues.
� 14 years of experience of improved continued processes, logical reasoning, document review, providing accurate forecasts/metrics and reporting results.
� 9 years of excellent negotiation skills in hardware and software contracts resulting in maximal revenue for the organization.
Work Experience
Everi Holdings, West Lake Texas
Sales Support Analyst III, May 29, 2018 to March 23, 2020
� Customarily and regularly assisted in preparing technical order summaries, including intelligence gathering and submission of information for jurisdictional compliancy and technical accuracy.
� Responsible for reviewing all incoming order proposals for technical accuracy, including cabinet/parts, compliancy, and software while generating an accurate sales order for data entry into accounting systems.
� Customarily and regularly developed, maintained, and managed relationships with external and internal customers through daily follow-up on open orders.
� Assisted in a high-profile project that increased awareness of changes of orders during the configuration phase that drastically affected customers and the company. Assisted with the development of a process to resolve the issue while increasing revenue.
� Lead a project that investigated, tracked, and resolved internal case issues that occurred in the field; provided training to stakeholders and team to decrease errors.
� Resolved external and internal order processing issues for the Sales Support team to decrease order errors to the customer and enhance the technical skills of the team, enhancing the customer experience.
Fox Law, Round Rock, Texas
Certified Paralegal, March 27, 2017 to May 24, 2018
� Excellent document preparation including correspondence, pleadings, discovery, I&A, and subpoenas as well as a consistent work product and trial preparation.
� Efficiently drafted witness questions, motions, and orders.
� In-depth proof reading and research, ability to quickly identify errors and issues with the ability to fix or provide more effective suggestions; solution and goal oriented.
� Extremely detail and deadline oriented, experienced with billing and e-filing, meticulous organizational and time management skills, and ability to communicate changes/updates efficiently and in a timely manner.
Apple Inc., Austin, Texas (Contract)
Projects Coordinator, July 22, 2013 to September 19, 2014
� Prepared reports and records for review out of Business Objects; and identified and resolved operational problems. Generated reports to ensure operation efficiency and quality control; ensured that all company standards were met or exceeded. Generated billing reports for receipts, transfers, shipments, and re-boxed products.
� Coordinated and verified the setup and maintenance of purchase orders (PO), receipt verification, product stocking, freight damage assessment, and administration of Apple owned and Consigned product.
� Monitored returned freight and ensured timely and accurate reports were handled. Coordinated Return Materials Authorization (RMA) processes with Apple and its designated return centers. Updated process documentation for RMA and Inventory Control procedures.
� Responsible for movement codes used for inventory control and RMA purposes in Systems Applications Products (SAP). Proficiently worked with FileMaker Pro databases to update/adjust back outs, inventory adjustments for Finish Goods and Retail, transfers, End of Life (EOL) projects, workflows, variances, cycle count process, RMA billing, and receipt of RMAs.
Hewlett-Packard Software, Austin, Texas
Contract Analyst, March 21, 2011 to July 24, 2013
� Played an integral part of creating and renewing software maintenance contracts, minimized product cancellations, up-sold and up-lifted maintenance plans for customers, researched complex account issues, and maximized total revenue for software services utilizing Salesforce (SF). Negotiated contracts; reviewed and revised contracts for accuracy of Terms and Conditions (T&C).
� Developed positive relationships with field sales reps, contract administrators, HP Services, legal teams, distributors, resellers, to effectively provide an optimal customer service experience. Exercised proficient skills to resolve escalated issues quickly and efficiently to minimize disruption of maintenance support for customers.
� Achieved quarterly and annual quota targets while effectively managing pipeline and providing timely forecasts and business planning utilizing HPS-IC. Successfully closed renewal business on time or early.
� Participated in continual process improvements as required with cross-functional organizations on a worldwide basis such as product management, technical services, legal, finance to ensure software services objectives and goals are accomplished.
� Led and trained Contract Administrators (CA) to process all quote requests. Trained CA�s on a new PO process in local currency. Assisted Legal in the creation and revision of complexed Master Lease Agreement (MSA) contracts for Latin America and Brazil with separate terms and conditions for each country.
Education
Ashford University, Clinton, Iowa
Bachelors of Management with a concentration in Biology
Trinity Valley Community College, Palestine, Texas
Associates of Arts with Honors
Journey Martin
------------ ? J------------
Summary of Strengths
� 19 years of experience implementing analytical skills and critical thinking skills, detail orientation, developing positive relationships with customers and working efficiently within a team environment or independently, and driving optimal results in conflict resolution and customer satisfaction issues.
� 14 years of experience of improved continued processes, logical reasoning, document review, providing accurate forecasts/metrics and reporting results.
� 9 years of excellent negotiation skills in hardware and software contracts resulting in maximal revenue for the organization.
Work Experience
Everi Holdings, West Lake Texas
Sales Support Analyst III, May 29, 2018 to March 23, 2020
� Customarily and regularly assisted in preparing technical order summaries, including intelligence gathering and submission of information for jurisdictional compliancy and technical accuracy.
� Responsible for reviewing all incoming order proposals for technical accuracy, including cabinet/parts, compliancy, and software while generating an accurate sales order for data entry into accounting systems.
� Customarily and regularly developed, maintained, and managed relationships with external and internal customers through daily follow-up on open orders.
� Assisted in a high-profile project that increased awareness of changes of orders during the configuration phase that drastically affected customers and the company. Assisted with the development of a process to resolve the issue while increasing revenue.
� Lead a project that investigated, tracked, and resolved internal case issues that occurred in the field; provided training to stakeholders and team to decrease errors.
� Resolved external and internal order processing issues for the Sales Support team to decrease order errors to the customer and enhance the technical skills of the team, enhancing the customer experience.
Fox Law, Round Rock, Texas
Certified Paralegal, March 27, 2017 to May 24, 2018
� Excellent document preparation including correspondence, pleadings, discovery, I&A, and subpoenas as well as a consistent work product and trial preparation.
� Efficiently drafted witness questions, motions, and orders.
� In-depth proof reading and research, ability to quickly identify errors and issues with the ability to fix or provide more effective suggestions; solution and goal oriented.
� Extremely detail and deadline oriented, experienced with billing and e-filing, meticulous organizational and time management skills, and ability to communicate changes/updates efficiently and in a timely manner.
Apple Inc., Austin, Texas (Contract)
Projects Coordinator, July 22, 2013 to September 19, 2014
� Prepared reports and records for review out of Business Objects; and identified and resolved operational problems. Generated reports to ensure operation efficiency and quality control; ensured that all company standards were met or exceeded. Generated billing reports for receipts, transfers, shipments, and re-boxed products.
� Coordinated and verified the setup and maintenance of purchase orders (PO), receipt verification, product stocking, freight damage assessment, and administration of Apple owned and Consigned product.
� Monitored returned freight and ensured timely and accurate reports were handled. Coordinated Return Materials Authorization (RMA) processes with Apple and its designated return centers. Updated process documentation for RMA and Inventory Control procedures.
� Responsible for movement codes used for inventory control and RMA purposes in Systems Applications Products (SAP). Proficiently worked with FileMaker Pro databases to update/adjust back outs, inventory adjustments for Finish Goods and Retail, transfers, End of Life (EOL) projects, workflows, variances, cycle count process, RMA billing, and receipt of RMAs.
Hewlett-Packard Software, Austin, Texas
Contract Analyst, March 21, 2011 to July 24, 2013
� Played an integral part of creating and renewing software maintenance contracts, minimized product cancellations, up-sold and up-lifted maintenance plans for customers, researched complex account issues, and maximized total revenue for software services utilizing Salesforce (SF). Negotiated contracts; reviewed and revised contracts for accuracy of Terms and Conditions (T&C).
� Developed positive relationships with field sales reps, contract administrators, HP Services, legal teams, distributors, resellers, to effectively provide an optimal customer service experience. Exercised proficient skills to resolve escalated issues quickly and efficiently to minimize disruption of maintenance support for customers.
� Achieved quarterly and annual quota targets while effectively managing pipeline and providing timely forecasts and business planning utilizing HPS-IC. Successfully closed renewal business on time or early.
� Participated in continual process improvements as required with cross-functional organizations on a worldwide basis such as product management, technical services, legal, finance to ensure software services objectives and goals are accomplished.
� Led and trained Contract Administrators (CA) to process all quote requests. Trained CA�s on a new PO process in local currency. Assisted Legal in the creation and revision of complexed Master Lease Agreement (MSA) contracts for Latin America and Brazil with separate terms and conditions for each country.
Education
Ashford University, Clinton, Iowa
Bachelors of Management with a concentration in Biology
Trinity Valley Community College, Palestine, Texas
Associates of Arts with Honors