Vincent
Contact
Top Skills
Computer Hardware Customer Service
Microsoft Office
Project
Azure Cloud Migration - Loan Vision
Sep 2020 � Present
Project Lead � Azure Virtual Server setup-Azure Domain
� Azure VPN setup-Security Cert installed
� Azure O365 Single Sign-on
� Office365 Volume Licensing setup
� Quality Assurance
Languages
English (Professional Working)
Mandarin Chinese (Native or Bilingual)
Certifications
CompTIA A ce Vincent Cheng
Tier 2 Technical Support Specialist at Hamilton Home Loans
Pompano Beach
Experience
Hamilton Home Loans
Tier 2 Technical Support Specialist
August 2020�-�Present�(8 months)
� Project Lead
� Azure virtual servers implementation and management
� Azure VPN design and implementation
� PowerShell script automation
� Microsoft Endpoint management
� Design training material for internal staffs
� Strong verbal and written communication skills
Hamilton Group Funding, Inc.
Technical Support Specialist
July 2018�-�August 2020�(2 years 2 months)
Sunrise, Florida
� Supports branches nationwide for their need of technical assistance.
� Provide timely response to tickets and appropriate escalation.
� Global admin of O365, administrating all users profile, exchange, Teams,
Sharepoint etc.
� AzureAD admin, deploy intune ready device. User management, MFA.
Monitor for security breach.
� Onsite AD admin, managing AD permission - user profile, printer/folder/
printers access.
� O365 email back, restore, and migration.
� Powershell
� Zendesk
� Company accounts admin for multiple of financial institutes.
� Monitor email filtering system - ESS Barracuda.
� Worked with L3 app dev for UX and UI design.
� Strong in documentation.
CBM of America
Field Technician
October 2017�-�May 2018�(8 months)
Page 1 of 2
Deerfield Beach, Florida
� Supports Memorial Healthcare System's assets at major hospital
installations and offsite locations
� Follows maintenance protocols to ensure systems are secure and ready for
users.
� Communicates with both Memorial Healthcare�s IT and hospital staffs to
establish great contractor-to-client relation
Hanna Gift shop
Associate
August 2011�-�January 2014�(2 years 6 months)
Tamarac, Florida
Located inside of University Hospital, Tamarac FL.
� Deliver exceptional, friendly, and fast service
� Answer questions about products and made recommendations when
requested
� Anticipate and address customers' service needs
� Manage to multi-task multiple customers' needs at the same time keep track
of inventory
Education
Broward College
Bachelor of Applied Science,�Information Technology
���(2014�-�2017) Page 2 of 2
Contact
Top Skills
Computer Hardware Customer Service
Microsoft Office
Project
Azure Cloud Migration - Loan Vision
Sep 2020 � Present
Project Lead � Azure Virtual Server setup-Azure Domain
� Azure VPN setup-Security Cert installed
� Azure O365 Single Sign-on
� Office365 Volume Licensing setup
� Quality Assurance
Languages
English (Professional Working)
Mandarin Chinese (Native or Bilingual)
Certifications
CompTIA A ce Vincent Cheng
Tier 2 Technical Support Specialist at Hamilton Home Loans
Pompano Beach
Experience
Hamilton Home Loans
Tier 2 Technical Support Specialist
August 2020�-�Present�(8 months)
� Project Lead
� Azure virtual servers implementation and management
� Azure VPN design and implementation
� PowerShell script automation
� Microsoft Endpoint management
� Design training material for internal staffs
� Strong verbal and written communication skills
Hamilton Group Funding, Inc.
Technical Support Specialist
July 2018�-�August 2020�(2 years 2 months)
Sunrise, Florida
� Supports branches nationwide for their need of technical assistance.
� Provide timely response to tickets and appropriate escalation.
� Global admin of O365, administrating all users profile, exchange, Teams,
Sharepoint etc.
� AzureAD admin, deploy intune ready device. User management, MFA.
Monitor for security breach.
� Onsite AD admin, managing AD permission - user profile, printer/folder/
printers access.
� O365 email back, restore, and migration.
� Powershell
� Zendesk
� Company accounts admin for multiple of financial institutes.
� Monitor email filtering system - ESS Barracuda.
� Worked with L3 app dev for UX and UI design.
� Strong in documentation.
CBM of America
Field Technician
October 2017�-�May 2018�(8 months)
Page 1 of 2
Deerfield Beach, Florida
� Supports Memorial Healthcare System's assets at major hospital
installations and offsite locations
� Follows maintenance protocols to ensure systems are secure and ready for
users.
� Communicates with both Memorial Healthcare�s IT and hospital staffs to
establish great contractor-to-client relation
Hanna Gift shop
Associate
August 2011�-�January 2014�(2 years 6 months)
Tamarac, Florida
Located inside of University Hospital, Tamarac FL.
� Deliver exceptional, friendly, and fast service
� Answer questions about products and made recommendations when
requested
� Anticipate and address customers' service needs
� Manage to multi-task multiple customers' needs at the same time keep track
of inventory
Education
Broward College
Bachelor of Applied Science,�Information Technology
���(2014�-�2017) Page 2 of 2