Veronica Valencia
S K I L L S
-Bilingual in Spanish and English
-Excellent interpersonal communication skills
-Time management and Organizational skills
E D U C A T I O N
Azusa Pacific University, CA
Bachelor of Arts, Psychology May 2020
Masters of Arts In Clinical Psychology: Marriage and Family Therapy Expected Completion: May 2023
R E L A T E D E X P E R I E N C E
Counter Help Staff- Panda Express Dec 2020 - Present
-Builds emotional connection with Guests through food, Service & Ambiance
-Provides quality service to guests
-Maintains a clean, safe, and sanitary store environment in compliance with Operation standards
-Provides requested information regarding the menu, and handles guest questions and complaints effectively
Behavioral Skills Therapist- Trumpet Behavioral CenterJan - Feb 2020
-Manage inappropriate client behavior
-Implement programs based on ABA principles that increase communication, self-help, social and play skills
-Accurately record information on each child’s progress
-Be courteous and professional with families, organizations, and children
Kennel Attendant- Dog on Fun
Sept 2017 – Jan 2020
-Ensure the general upkeep of animals in our care
-Maintain proper phone etiquette and schedule appointments effectively and efficiently
-Maintain a high level of customer service
-Work independently and within a team environment
Pscyhology Intern- Walter Hoving Home
Sept – Dec 2019
-Converse with the women; hear testimonies to learn more about population with substance abuse disorders
-Answer and transfer calls to direct to appropriate department
-Document intakes over phone to process new clients into the home
-Oversee and participate in classes set up to help the women overcome drug & alcohol addictions
Social Work Intern- Villa Gardens Health Center
Jun – Aug 2016
Social Work Intern
-Monitored incoming calls to help resolve issues with customers, transferred/discharged patients, and checked in on patients who were no longer at the facility
-Completed document scanning (75+/ day) and logged them to computer system for future review by other internal departments
-Presented administrative support
-Achieved trust in relationships either with the patient, employer, etc.
C O M M U N I T Y E N G A G E M E N T
Crisis Counselor- Crisis Textline
Feb 2020 - Present
-Counseled clients to help guide them from an immediate crisis to a calm understanding
-Build rapport, explore thought, feelings and precipitating events, identify goal, explore texter’s support system and collaboratively create an action plan
-Assisted texters dealing with abuse, relationships, depression, stress, suicidal thoughts, etc.
Church in the park volunteer- PazNaz Church of the Nazarene
Mar 2015 - Jun 2019
-Prepared food at six a.m. at church and set up tables, chairs, & food at park
-Distributed food to the homeless
-Conversed and counseled with the homeless guests
S K I L L S
-Bilingual in Spanish and English
-Excellent interpersonal communication skills
-Time management and Organizational skills
E D U C A T I O N
Azusa Pacific University, CA
Bachelor of Arts, Psychology May 2020
Masters of Arts In Clinical Psychology: Marriage and Family Therapy Expected Completion: May 2023
R E L A T E D E X P E R I E N C E
Counter Help Staff- Panda Express Dec 2020 - Present
-Builds emotional connection with Guests through food, Service & Ambiance
-Provides quality service to guests
-Maintains a clean, safe, and sanitary store environment in compliance with Operation standards
-Provides requested information regarding the menu, and handles guest questions and complaints effectively
Behavioral Skills Therapist- Trumpet Behavioral CenterJan - Feb 2020
-Manage inappropriate client behavior
-Implement programs based on ABA principles that increase communication, self-help, social and play skills
-Accurately record information on each child’s progress
-Be courteous and professional with families, organizations, and children
Kennel Attendant- Dog on Fun
Sept 2017 – Jan 2020
-Ensure the general upkeep of animals in our care
-Maintain proper phone etiquette and schedule appointments effectively and efficiently
-Maintain a high level of customer service
-Work independently and within a team environment
Pscyhology Intern- Walter Hoving Home
Sept – Dec 2019
-Converse with the women; hear testimonies to learn more about population with substance abuse disorders
-Answer and transfer calls to direct to appropriate department
-Document intakes over phone to process new clients into the home
-Oversee and participate in classes set up to help the women overcome drug & alcohol addictions
Social Work Intern- Villa Gardens Health Center
Jun – Aug 2016
Social Work Intern
-Monitored incoming calls to help resolve issues with customers, transferred/discharged patients, and checked in on patients who were no longer at the facility
-Completed document scanning (75+/ day) and logged them to computer system for future review by other internal departments
-Presented administrative support
-Achieved trust in relationships either with the patient, employer, etc.
C O M M U N I T Y E N G A G E M E N T
Crisis Counselor- Crisis Textline
Feb 2020 - Present
-Counseled clients to help guide them from an immediate crisis to a calm understanding
-Build rapport, explore thought, feelings and precipitating events, identify goal, explore texter’s support system and collaboratively create an action plan
-Assisted texters dealing with abuse, relationships, depression, stress, suicidal thoughts, etc.
Church in the park volunteer- PazNaz Church of the Nazarene
Mar 2015 - Jun 2019
-Prepared food at six a.m. at church and set up tables, chairs, & food at park
-Distributed food to the homeless
-Conversed and counseled with the homeless guests