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Location: Davao City, Davao del Sur, Philippines
School: Holy Cross of Davao College
Major: Bachelor of Science in Psychology


Santiago Balusong III, Matina Davao City, Philippines ------------4006
Career Objectives
To succeed in an environment of growth and excellence and earn a job which provides
me job satisfaction and self development and help me achieve personal as well as
organization goals.
What are my Strengths?
My strengths is I can adapt to any situation, I can easily communicate and get involved
with the strangers, I believe in myself, I am a self motivated person in hard times, I can
organize the given task and complete in the given time. I am an honest person, if I
can’t do the task I’ll tell my client directly to him so that the time will not be wasted but
if I can find a way I can handle it.
What are my Weaknesses?
At first I am not comfortable talking to my client, but when the time will pass I can deal
with it.I won't feel better if I cannot complete my work within time and I take more
time to understand the topic perfectly. I get worried and uncomfortable when unable to
complete a job and my client will get discouraged of the service I gave to them and
cancel my service.
Age : 27 yrs. Old
Gender : Male
Height : 5’7
Weight : 61kg.
Civil Status : Single
Citizenship : Filipino
Religion : Jehovah’s Witnesses
Date of Birth : January 8, 1993
Educational Background
Holy Cross of Davao College Sta. Ana Ave. Davao City
Bachelor of Science in Psychology (2nd year undergrad) (SY: 2010 – 2013)
High School:
Daniel R. Aguinaldo National High School (SY: 2006 -2010)
Matina Crossing, Davao City
Don Manual Gutierrez Sr. Elementary School (SY: 2001 -2006)
Matina Crossing, Davao City
Work Experience
Computer Café attendant (April 2009 – May 2012)
Bakery Office staff, (July 2013 – May 2016)
Virtual Assistant / Customer Service Representative, (May 2016 – present)
● Familiarize the customer needs, specifications, design targets, the development
process, design standards, techniques and tools to support task performance
● Responsible for keeping all accounts on social media and different websites of
● Responsible formaking sure all links, accounts are up to date and are functioning
● Responsible on making sure all applications are printed and all forms are captured
and entered into database
● Responsible in counter checking all information are correct and updated on the
● Responsible in keeping all new leads are followed up on a timely manner
● Sorting Emails on yahoo mail and put it in the designated folders
● Promoting Website through bookmarking sites and social media like Facebook,
Instagram, LinkedIn & Twitter with a hashtag
● To call the owners of the video on Youtube and ask them to put a website link on
the video description box
● Entering their time details using rooster site.
● Editing pdf files using online pdfescape
● Using Outlook :Calendar Scheduling, Creating business cards
● Answering inquiries through Facebook regarding with the product of the client
● Creating an images/flyer. I used word document and convert it to pdf file
● Using HootsuiteTool :Promoting website through scheduling a post on social media
● Using Infusionsoft :Check visitor, Add contact details, Created an Enquiry Form,
Send an invitation email, Follow up emails
● Sending text messages using “smsbullet.com”
● Using Social Sonic Tool :
1. I can enter a category of the top influencers on twitter and the prospects will appear.
2. I will click initiate nurturing and will post a tweet through those prospects and followers.
3. You can also check the followers update.
4. You can set a direct messages for the people who follow you.
Organizing Task
● Drop Box / Google Drive Organization
● Data Entry in Word, or Google Docs
● Creating / Managing Spreadsheets
● PDF Conversion, Splitting and Merging
Administrative Task
● Calendar Management
● Email Management
● Proficient in using Microsoft and Google docs
● Follow up calls
● Answering incoming call and Emails
● Paper works via online management
● CRM Management
● Transcription of Video and Audio Files
● Online Research
● Data Mining & Development / Lead Generation
● Voicemail Checking
● Sending Client Invoices
Marketing Task
● Social Media Management
● Email Management
● Blogging
● Social Media Engagement
● Email Campaign
● Creating Flyers
● Ads posting
● Basic Photo Editing / Photoshop
Social Media Management Task
● Creating Facebook Fan Pages / Groups
● Posting and Scheduling Facebook Insights
● Promoting Facebook Pages
● Creating a Twitter Account
● Managing and Increasing Your Twitter Following
● Schedule Tweets and Track Mentions and Hashtags
● Create and Manage LinkedIn Account / Profile
● Create and Manage YouTube Account
● Upload Videos on YouTube
● Moderating YouTube Comments
● Uploading Videos to other Video Sharing Sites / Social Media
● Answer inquiries and Messages on All Channel & Profiles
● Create Slideshare Presentations
• Appointment setting
• Inbound/Outbound