Thelma Serrano
Thelma’s Serrano, MS PHM1625
Counselor- Contractor
Casselberry, FL 32707
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Dedicated Mental Health Counselor offering 12 years of experience delivering patient-centered healthcare. Talented in leveraging proven methods to provide quality care.
Authorized to work in the US for any employer Work Experience
Assistant Program Director
STEPS Women’s Residential - Apopka, FL October 2019 to Present
Intakes, supervisor of 7 staff members and residents, treatment plans, discharge plans, counseling and medications administration. Evaluation, hire and training of staff
Substance Abuse Counselor - temp
New Season - Orlando, FL July 2019 to September 2019
individual session, family session, counseling, referrals, treatment/service plans, progress notes, termination notes, assessments, job,
appointments, case management, assessments, Arrange for drug/alcohol screens as necessary Provide on call support as required or scheduled
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Counselor- Contractor
A Great Life Services - Orlando, FL November 2018 to June 2019
individual session, family session, counseling, referrals, court hearings, treatment plans, medical and therapy
appointments, case management, assessments, Conduct child safety assessments
Assess client needs and develop service plans, Coordinate the delivery of services, Plan referrals and linkages to clients and families,
Develop and maintain case and program documentation according to contract and CHS standards (assessments, treatment/service plans, progress notes, termination summaries, etc.)
Conduct community outreach as needed
Provide specialized services that may include detainment
Assist family/caregivers in accessing subsidy
Medical coverage and other needed services for children
Coordinate cases with supervisor, team members, Arrange or provide transportation of clients when needed,
Arrange for drug/alcohol screens as necessary
Provide on call support as required or scheduled
Interviews juveniles and their families to determine disposition of referrals and make recommendations to the court, families, schools and other agencies involved with the youth Counsels and supervises juveniles through personal contact with the juveniles, their families Authorized to work in the US for any employer, Therapy, assessments, diagnoses, referrals, case management, reports, medical referrals, treatment plans
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications
Facilitated up to 2 individual sessions per week
Substance Abuse Counselor- temp
New Season - Orlando, FL January 2019 to April 2019
individual session, family session, counseling, referrals, treatment/service plans, progress notes, termination notes, assessments, treatment plans
appointments, case management, assessments, Arrange for drug/alcohol screens as necessary Provide on call support as required or scheduled
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Outpatient Therapist
APIA - Unalaska, AK
May 2016 to October 2018
Salary$75,000 Therapy, assessments, diagnoses, referrals, case management, reports, medical referrals, assists clients with job placements
Identified client needs and treatment goals and created treatment plans, counseling, groups sessions, DUI course, family counseling
Ensured that treatment notes complied with HIPAA regulations
Recommended and guided specific in-home treatments and exercises to help patients heal Maintained records of each patient and kept up-to-date on progress.
Documented client progress and maintained confidential records.
Taught patients how to properly use exercise techniques.
Residential Counselor
PMHC - The Bridge - Philadelphia, PA October 2014 to April 2016
Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met such as getting a job, help with resume, interview and referrals
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss
Developed and deepened relationships with residents and fellow staff
Participated In weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
Counseled 8+ residents at The Residential facility and assisted living facility; liaised between residents and community programs and organization
Led campus tours, new resident orientation and ongoing educational sessions
Provided onsite training
Responded to crisis situations in a speedy, knowledgeable and level-headed manner Provided swift and knowledgeable emergency support in line with campus crisis protocols. Promoted positive relations between residents and staff.
Outpatient Therapist
NHS Human Services - Philadelphia, PA August 2014 to February 2015
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
Provided counseling for relapse prevention, social issues and mental health problems
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Provided massage or stimulation as needed.
Advised patients about in-home treatments and exercises to help ailments heal. Taught patients how to properly use exercise techniques.
Quickly built trust and rapport with clients to facilitate growth.
Documented client progress and maintained confidential records.
Outpatient Therapist
It Takes A Family - Bridgeton, NJ February 2014 to August 2014
Maintained records of each patient and kept up-to-date on progress
Provided community resources and referrals to clients
Taught patients how to properly use exercise techniques
Documented client progress and maintained confidential records
Advised patients about in-home treatments and exercises to help ailments heal Developed treatment plans to address individual client needs
Quickly built trust and rapport with clients to facilitate growth
Encouraged patients to discuss experiences in group and individual settings
Prescribed and monitored psychiatric medications and recommended clinical interventions when needed
Ran individual therapy and family therapy sessions for children ages 5 to 99
Social Worker/ Discharge Planner
Park Place Behavioral Health Care - Kissimmee, FL June 2006 to February 2014
Meet with family and patients. Scheduling appointments and follow ups
Counseling, case management, court hearing for longer stay or State Hospital, discharge plans, treatment plans
Coordinated care for medically-complex patients experiencing barriers to obtaining social services Produced referrals for various community resources, including housing and transportation services
Interviewed clients individually and in family groups to determine what services would best address specific needs
Developed discharge plans for patients with severe mental health issues
Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients
Interviewed clients at residence for home study assessments to assist courts with custody decisions Performed psychosocial assessments to identify barriers in patient ability to obtain or utilize medications
Provided counseling and emotional support for patients
Collaborated with multidisciplinary team of mental health case managers and disability workers Supported populations with Mental health diagnoses, providing education on medications and treatments
Compiled socio-psychiatric case histories to facilitate accurate diagnoses
Supervised social work students in clinical activities
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Education
Master Degree in Psychology/Counseling
Troy University - Winter Park, FL
Bachelor in Psychology/Sociology
Virginia Intermont College - Bristol, VA
Skills
• Case Management • Documentation
• Time Management • Organizational Skills • Therapy
• Counseling
• Mental Health
Certifications and Licenses
Driver's License
Thelma’s Serrano, MS PHM1625
Counselor- Contractor
Casselberry, FL 32707
------------
------------
Dedicated Mental Health Counselor offering 12 years of experience delivering patient-centered healthcare. Talented in leveraging proven methods to provide quality care.
Authorized to work in the US for any employer Work Experience
Assistant Program Director
STEPS Women’s Residential - Apopka, FL October 2019 to Present
Intakes, supervisor of 7 staff members and residents, treatment plans, discharge plans, counseling and medications administration. Evaluation, hire and training of staff
Substance Abuse Counselor - temp
New Season - Orlando, FL July 2019 to September 2019
individual session, family session, counseling, referrals, treatment/service plans, progress notes, termination notes, assessments, job,
appointments, case management, assessments, Arrange for drug/alcohol screens as necessary Provide on call support as required or scheduled
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Counselor- Contractor
A Great Life Services - Orlando, FL November 2018 to June 2019
individual session, family session, counseling, referrals, court hearings, treatment plans, medical and therapy
appointments, case management, assessments, Conduct child safety assessments
Assess client needs and develop service plans, Coordinate the delivery of services, Plan referrals and linkages to clients and families,
Develop and maintain case and program documentation according to contract and CHS standards (assessments, treatment/service plans, progress notes, termination summaries, etc.)
Conduct community outreach as needed
Provide specialized services that may include detainment
Assist family/caregivers in accessing subsidy
Medical coverage and other needed services for children
Coordinate cases with supervisor, team members, Arrange or provide transportation of clients when needed,
Arrange for drug/alcohol screens as necessary
Provide on call support as required or scheduled
Interviews juveniles and their families to determine disposition of referrals and make recommendations to the court, families, schools and other agencies involved with the youth Counsels and supervises juveniles through personal contact with the juveniles, their families Authorized to work in the US for any employer, Therapy, assessments, diagnoses, referrals, case management, reports, medical referrals, treatment plans
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications
Facilitated up to 2 individual sessions per week
Substance Abuse Counselor- temp
New Season - Orlando, FL January 2019 to April 2019
individual session, family session, counseling, referrals, treatment/service plans, progress notes, termination notes, assessments, treatment plans
appointments, case management, assessments, Arrange for drug/alcohol screens as necessary Provide on call support as required or scheduled
Provided cognitive-based therapy to assist with challenge and crisis resolution
Created and reviewed reports to determine effectiveness of counseling program and make improvements
Outpatient Therapist
APIA - Unalaska, AK
May 2016 to October 2018
Salary$75,000 Therapy, assessments, diagnoses, referrals, case management, reports, medical referrals, assists clients with job placements
Identified client needs and treatment goals and created treatment plans, counseling, groups sessions, DUI course, family counseling
Ensured that treatment notes complied with HIPAA regulations
Recommended and guided specific in-home treatments and exercises to help patients heal Maintained records of each patient and kept up-to-date on progress.
Documented client progress and maintained confidential records.
Taught patients how to properly use exercise techniques.
Residential Counselor
PMHC - The Bridge - Philadelphia, PA October 2014 to April 2016
Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met such as getting a job, help with resume, interview and referrals
Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss
Developed and deepened relationships with residents and fellow staff
Participated In weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
Counseled 8+ residents at The Residential facility and assisted living facility; liaised between residents and community programs and organization
Led campus tours, new resident orientation and ongoing educational sessions
Provided onsite training
Responded to crisis situations in a speedy, knowledgeable and level-headed manner Provided swift and knowledgeable emergency support in line with campus crisis protocols. Promoted positive relations between residents and staff.
Outpatient Therapist
NHS Human Services - Philadelphia, PA August 2014 to February 2015
Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members
Provided counseling for relapse prevention, social issues and mental health problems
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Monitored social media and online sources for industry trends.
Provided massage or stimulation as needed.
Advised patients about in-home treatments and exercises to help ailments heal. Taught patients how to properly use exercise techniques.
Quickly built trust and rapport with clients to facilitate growth.
Documented client progress and maintained confidential records.
Outpatient Therapist
It Takes A Family - Bridgeton, NJ February 2014 to August 2014
Maintained records of each patient and kept up-to-date on progress
Provided community resources and referrals to clients
Taught patients how to properly use exercise techniques
Documented client progress and maintained confidential records
Advised patients about in-home treatments and exercises to help ailments heal Developed treatment plans to address individual client needs
Quickly built trust and rapport with clients to facilitate growth
Encouraged patients to discuss experiences in group and individual settings
Prescribed and monitored psychiatric medications and recommended clinical interventions when needed
Ran individual therapy and family therapy sessions for children ages 5 to 99
Social Worker/ Discharge Planner
Park Place Behavioral Health Care - Kissimmee, FL June 2006 to February 2014
Meet with family and patients. Scheduling appointments and follow ups
Counseling, case management, court hearing for longer stay or State Hospital, discharge plans, treatment plans
Coordinated care for medically-complex patients experiencing barriers to obtaining social services Produced referrals for various community resources, including housing and transportation services
Interviewed clients individually and in family groups to determine what services would best address specific needs
Developed discharge plans for patients with severe mental health issues
Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients
Interviewed clients at residence for home study assessments to assist courts with custody decisions Performed psychosocial assessments to identify barriers in patient ability to obtain or utilize medications
Provided counseling and emotional support for patients
Collaborated with multidisciplinary team of mental health case managers and disability workers Supported populations with Mental health diagnoses, providing education on medications and treatments
Compiled socio-psychiatric case histories to facilitate accurate diagnoses
Supervised social work students in clinical activities
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
Education
Master Degree in Psychology/Counseling
Troy University - Winter Park, FL
Bachelor in Psychology/Sociology
Virginia Intermont College - Bristol, VA
Skills
• Case Management • Documentation
• Time Management • Organizational Skills • Therapy
• Counseling
• Mental Health
Certifications and Licenses
Driver's License