The Resume Of Constance Foster
CONSTANCE FOSTER
c.s foster@ ------------ ------------
PROFESSIONAL SUMMARY
Self-driven health professional with exceptional communication and leadership skills. I have the ability to work independently or on a team of highly productive industry leaders.
I am seeking an employment opportunity that will allow me to grow professionally and personally.
EDUCATION
Associate of Applied Science General Studies July 2014 Illinois Central College Peoria, Illinois
Doula Training March 2020
DONA International Training Institute Peoria, Illinois
RELEVANT WORK EXPERIENCE
Community Health Worker July 2020 to October 2020
Peoria Health Department Peoria, Illinois
Acted as a grant administrator to address the contact tracers needs.
Directly supported the contact tracers to ensure safe communities.
Supplemented the work of the contract tracers by acting as a mediator between the agency and the support workers.
Lectured to various groups on Covid -19 to include but not limited to Youth, Mental, Health Substance Abuse, Elderly, and Violence Prevention clients.
Conducted research to prepare for targeted audiences.
Targeted the school district to provide appropriate information for Faculty, Staff and Students.
Acted as a Subject Matter Expert to bring a variety of services to clients and groups.
Accountable for introducing products and services to Underserved Communities.
Canvassed neighborhoods, participated in monthly meetings, spoke with community members on the street, and attended booth events.
Developed programs to address gaps in services.
Mental Health Medical Secretary November 2016 to June 2020 ?
Unity Point Healthcare Company Peoria, Illinois
Medical Secretary
Supported up to five doctors and nurse support staff.
Facilitated communications between doctors and clients.
Resolved the conflicts and presented alternate solutions to clients.
Managed appointments for the Medical Staff, prepared documents and updated Case Manager.
Utilized EPIC Software to document client records.
Program Administer
Supported office as a contact to clients with serious mental illnesses that necessitated more individualized care.
Self-Audited case files in preparation for accreditation visits.
Updated state databases and organized case files for the state auditor.
Planned and executed events for 150 clients that supported their recovery journey.
Supervisor May 2015 to October 2017 ?
Hinduja Global Solutions Peoria, Illinois
Demonstrated a willingness to learn and take initiative which lead to a swift promotion from CSR to a supervisory position.
Trained new hires on products, Salesforce, phone etiquette, and office professionalism.
Developed training materials, presentations, and test materials.
Supervised over 30 agents and resolved escalated calls.
Tracked performance metrics and staffed accordingly to exceed client goals.
Customer Service Representative August 2014 to May 2015 ?
Bradley University Peoria, Illinois
Marketed alumni and parents of students as a customer service representative.
Built a rapport and confirmed contact details before asking for donations.
Brought in pledges of $50 - $50,000 a week and was consistently a top caller in the office.
Understood the sales process regarding fundraising and the decision-making cycle.
Administrative Assistant April 2012 to August 2014
Career Link Peoria, Illinois
Supported 20 plus staff members by performing a variety of key functions.
Screened resumes and collected pertinent information to process eligible candidates.
Assisted with keeping scholarship recipients' files organized and up to date.
Inventoried supplies to prevent unnecessary spending.
CONSTANCE FOSTER
c.s foster@ ------------ ------------
PROFESSIONAL SUMMARY
Self-driven health professional with exceptional communication and leadership skills. I have the ability to work independently or on a team of highly productive industry leaders.
I am seeking an employment opportunity that will allow me to grow professionally and personally.
EDUCATION
Associate of Applied Science General Studies July 2014 Illinois Central College Peoria, Illinois
Doula Training March 2020
DONA International Training Institute Peoria, Illinois
RELEVANT WORK EXPERIENCE
Community Health Worker July 2020 to October 2020
Peoria Health Department Peoria, Illinois
Acted as a grant administrator to address the contact tracers needs.
Directly supported the contact tracers to ensure safe communities.
Supplemented the work of the contract tracers by acting as a mediator between the agency and the support workers.
Lectured to various groups on Covid -19 to include but not limited to Youth, Mental, Health Substance Abuse, Elderly, and Violence Prevention clients.
Conducted research to prepare for targeted audiences.
Targeted the school district to provide appropriate information for Faculty, Staff and Students.
Acted as a Subject Matter Expert to bring a variety of services to clients and groups.
Accountable for introducing products and services to Underserved Communities.
Canvassed neighborhoods, participated in monthly meetings, spoke with community members on the street, and attended booth events.
Developed programs to address gaps in services.
Mental Health Medical Secretary November 2016 to June 2020 ?
Unity Point Healthcare Company Peoria, Illinois
Medical Secretary
Supported up to five doctors and nurse support staff.
Facilitated communications between doctors and clients.
Resolved the conflicts and presented alternate solutions to clients.
Managed appointments for the Medical Staff, prepared documents and updated Case Manager.
Utilized EPIC Software to document client records.
Program Administer
Supported office as a contact to clients with serious mental illnesses that necessitated more individualized care.
Self-Audited case files in preparation for accreditation visits.
Updated state databases and organized case files for the state auditor.
Planned and executed events for 150 clients that supported their recovery journey.
Supervisor May 2015 to October 2017 ?
Hinduja Global Solutions Peoria, Illinois
Demonstrated a willingness to learn and take initiative which lead to a swift promotion from CSR to a supervisory position.
Trained new hires on products, Salesforce, phone etiquette, and office professionalism.
Developed training materials, presentations, and test materials.
Supervised over 30 agents and resolved escalated calls.
Tracked performance metrics and staffed accordingly to exceed client goals.
Customer Service Representative August 2014 to May 2015 ?
Bradley University Peoria, Illinois
Marketed alumni and parents of students as a customer service representative.
Built a rapport and confirmed contact details before asking for donations.
Brought in pledges of $50 - $50,000 a week and was consistently a top caller in the office.
Understood the sales process regarding fundraising and the decision-making cycle.
Administrative Assistant April 2012 to August 2014
Career Link Peoria, Illinois
Supported 20 plus staff members by performing a variety of key functions.
Screened resumes and collected pertinent information to process eligible candidates.
Assisted with keeping scholarship recipients' files organized and up to date.
Inventoried supplies to prevent unnecessary spending.