Terry McGonigle
Theresa McGonigle
5356 Delmar Road, Clifton Heights, PA 19018
Home:------------ – Cell:------------
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Summary of Qualifications
As an intelligent, hard-working and ethical person I bring many different skill sets to any working environment. I am familiar with many software packages and am quick to learn new ones. My outgoing personality displays itself in a friendly professional manner. I have a perceptive and detail oriented nature that enables me to quickly and efficiently notice and correct inaccuracies in written and spoken form.
Highlights
• Microsoft Office proficiency
• Meticulous attention to detail
• Customer Service-oriented
• Time management
• Professional and mature
• Strong problem solver
• Employee training and development • Resourceful and Reliable
• Dedicated team player
• Strong interpersonal skills
• Excellent grammar and editorial skills
• Schedule management
• Self-starter
• Excellent learning aptitude
Accomplishments
• Transitioned the in-classroom Driver’s Education program to Zoom online program during to comply with Covid-19 safety regulations.
• Developed and implemented the reorganization and technical upgrade of the Public Safety Communications Center which included communications software, alarm systems and on-going changes in procedures which resulted in more efficient service to the Swarthmore College Community.
• Restructured the instruction materials and teaching techniques in order to streamline education of new employees.
• Completed Basic RAD (Rape Aggression Defense) Instructor course to teach self-defense skills to students and staff.
Experience
Defensive Driving Academy
Licensed Driving Instructor/Examiner/Customer Service Representative/Driver’s Education Teacher
October 2016-Present
Coaching all types of students in operation of vehicle, driving skills, safe navigation of vehicle in traffic, regulations and laws in accordance with Pennsylvania Department of Transportation Traffic Code. Testing skills of drivers during their Driver’s License Exam. Customer relations, pertaining to Behind-The-Wheel driving instruction programs, in-classroom and online Driver’s Education courses. Aiding clients in navigating the Defensive Driving Academy website to register and/or schedule lessons and road tests. Teaching Driver’s Education courses given by the company at local high schools.
ASD, Inc. – Media, PA
Third Shift Call Specialist
May 2015 – February 2017
Assist businesses in the funeral home industry with their incoming calls and inquiries. Ascertain the needs of the caller in a professional and empathetic manner. Route and direct questions and requests on behalf of the funeral homes if more in-depth answers are required.
Swarthmore College – Swarthmore, PA
First Shift Communications Officer/Receptionist
August 2011 to May 2015
Managed multiple and simultaneous incoming and outgoing calls, radio transmissions, campus alarms and inquiries from co-workers while greeting visitors. Served as main liaison with many of the College’s academic, administrative and service-related offices, i.e.; Student Health, Facilities, and Housekeeping. Assisted in various areas of the department, such as scheduling issues, review and editing of officers’ reports for grammar, spelling and completeness. Maintained and updated records regarding authorized access to buildings and student vehicle requests. Dispatched officers and maintenance staff to emergency and non-emergency requests. Assisted Communications Supervisor in training of new employees and reorganization of the Communications Center as well as implementation of a new telephone directory program and alarm systems. General administrative duties including, but not limited to, correspondence, screening of incoming calls for office personnel and creation of promotional documents.
Third Shift Communications Officer
August 2005 to August 2011
Acted as first line of contact for emergency and non-emergency inquiries from students and campus residents. Dispatched personnel to respond to both emergency and non-emergency calls. Communicated with on-call personnel for time-sensitive issues. Review and edited officers’ reports for grammar, spelling and completeness.
Main Line Telecommunications – Aston, PA
Dispatcher/Quality Assurance Specialist
May 2004 to August 2005
Ensured clear and accurate messages. Dispatched messages according to company policy. Managed client questions and concerns. Provided training for newly hired Telephone Service Representatives. Delivered prompt, accurate and excellent customer service.
Telephone Service Representative
May 2003 to May 2004
Answered incoming calls in a professional and timely manner. Kept detailed and accurate messages. Preserved confidentiality of caller information. Maintained client database.
Genuardi’s Family Market – Springfield, PA
Delicatessen Clerk
May 2002 to June 2003
Worked as a team member to assist customers at the best professional and quality standards. Performed facility maintenance. Adhered to safe food and machine handling protocol.
USI-Colburn Insurance – Philadelphia, PA
Accounts Payable Specialist
May 1998 to November 2001
Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems.
Booth’s Corner Shoe Store – Garnet Valley, PA
Part-Time Sales Associate
October 1994 to January 2014
Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Administered opening and closing procedures. Explained information about the quality, value and style of products to assist the customer in buying decisions. Replenished floor stock and processed shipments.
Education
Delaware County Community College – Marple, PA
Associate of Arts: Early Childhood Education, 2005
Fall 2002 and Spring 2003 President’s List
Neumann University – Aston, PA
Coursework in Elementary and Secondary Education
Rape Aggression Defense Systems – Reading, PA
Basic Physical Defense Instructor
Volunteer Experience
Springfield Volunteer Fire Company – Springfield, PA
First female to be inducted into the Fire Company – 1989
Lamancha Animal Rescue – Unionville, PA
General care and exercise of animals, mainly dogs and puppies, which were available for adoption.
Theresa McGonigle
5356 Delmar Road, Clifton Heights, PA 19018
Home:------------ – Cell:------------
------------
Summary of Qualifications
As an intelligent, hard-working and ethical person I bring many different skill sets to any working environment. I am familiar with many software packages and am quick to learn new ones. My outgoing personality displays itself in a friendly professional manner. I have a perceptive and detail oriented nature that enables me to quickly and efficiently notice and correct inaccuracies in written and spoken form.
Highlights
• Microsoft Office proficiency
• Meticulous attention to detail
• Customer Service-oriented
• Time management
• Professional and mature
• Strong problem solver
• Employee training and development • Resourceful and Reliable
• Dedicated team player
• Strong interpersonal skills
• Excellent grammar and editorial skills
• Schedule management
• Self-starter
• Excellent learning aptitude
Accomplishments
• Transitioned the in-classroom Driver’s Education program to Zoom online program during to comply with Covid-19 safety regulations.
• Developed and implemented the reorganization and technical upgrade of the Public Safety Communications Center which included communications software, alarm systems and on-going changes in procedures which resulted in more efficient service to the Swarthmore College Community.
• Restructured the instruction materials and teaching techniques in order to streamline education of new employees.
• Completed Basic RAD (Rape Aggression Defense) Instructor course to teach self-defense skills to students and staff.
Experience
Defensive Driving Academy
Licensed Driving Instructor/Examiner/Customer Service Representative/Driver’s Education Teacher
October 2016-Present
Coaching all types of students in operation of vehicle, driving skills, safe navigation of vehicle in traffic, regulations and laws in accordance with Pennsylvania Department of Transportation Traffic Code. Testing skills of drivers during their Driver’s License Exam. Customer relations, pertaining to Behind-The-Wheel driving instruction programs, in-classroom and online Driver’s Education courses. Aiding clients in navigating the Defensive Driving Academy website to register and/or schedule lessons and road tests. Teaching Driver’s Education courses given by the company at local high schools.
ASD, Inc. – Media, PA
Third Shift Call Specialist
May 2015 – February 2017
Assist businesses in the funeral home industry with their incoming calls and inquiries. Ascertain the needs of the caller in a professional and empathetic manner. Route and direct questions and requests on behalf of the funeral homes if more in-depth answers are required.
Swarthmore College – Swarthmore, PA
First Shift Communications Officer/Receptionist
August 2011 to May 2015
Managed multiple and simultaneous incoming and outgoing calls, radio transmissions, campus alarms and inquiries from co-workers while greeting visitors. Served as main liaison with many of the College’s academic, administrative and service-related offices, i.e.; Student Health, Facilities, and Housekeeping. Assisted in various areas of the department, such as scheduling issues, review and editing of officers’ reports for grammar, spelling and completeness. Maintained and updated records regarding authorized access to buildings and student vehicle requests. Dispatched officers and maintenance staff to emergency and non-emergency requests. Assisted Communications Supervisor in training of new employees and reorganization of the Communications Center as well as implementation of a new telephone directory program and alarm systems. General administrative duties including, but not limited to, correspondence, screening of incoming calls for office personnel and creation of promotional documents.
Third Shift Communications Officer
August 2005 to August 2011
Acted as first line of contact for emergency and non-emergency inquiries from students and campus residents. Dispatched personnel to respond to both emergency and non-emergency calls. Communicated with on-call personnel for time-sensitive issues. Review and edited officers’ reports for grammar, spelling and completeness.
Main Line Telecommunications – Aston, PA
Dispatcher/Quality Assurance Specialist
May 2004 to August 2005
Ensured clear and accurate messages. Dispatched messages according to company policy. Managed client questions and concerns. Provided training for newly hired Telephone Service Representatives. Delivered prompt, accurate and excellent customer service.
Telephone Service Representative
May 2003 to May 2004
Answered incoming calls in a professional and timely manner. Kept detailed and accurate messages. Preserved confidentiality of caller information. Maintained client database.
Genuardi’s Family Market – Springfield, PA
Delicatessen Clerk
May 2002 to June 2003
Worked as a team member to assist customers at the best professional and quality standards. Performed facility maintenance. Adhered to safe food and machine handling protocol.
USI-Colburn Insurance – Philadelphia, PA
Accounts Payable Specialist
May 1998 to November 2001
Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems.
Booth’s Corner Shoe Store – Garnet Valley, PA
Part-Time Sales Associate
October 1994 to January 2014
Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Recommended merchandise based on customer needs. Administered opening and closing procedures. Explained information about the quality, value and style of products to assist the customer in buying decisions. Replenished floor stock and processed shipments.
Education
Delaware County Community College – Marple, PA
Associate of Arts: Early Childhood Education, 2005
Fall 2002 and Spring 2003 President’s List
Neumann University – Aston, PA
Coursework in Elementary and Secondary Education
Rape Aggression Defense Systems – Reading, PA
Basic Physical Defense Instructor
Volunteer Experience
Springfield Volunteer Fire Company – Springfield, PA
First female to be inducted into the Fire Company – 1989
Lamancha Animal Rescue – Unionville, PA
General care and exercise of animals, mainly dogs and puppies, which were available for adoption.