Telecom
Luis Ramirez
Summary
Trilingual PC/Telecom/DAS/Access Control/Help Desk Technician with expertise in entire telecom projects (Data and Voice). PCs, Notebooks and Printers hard/software installation, repair, upgrades, troubleshooting, tune-ups, backups, data recovering, imaging, maintenance, line and wireless networking and quality support (helpdesk). Win10,8,XP,2000,NT,Vista. Microsoft Office, Adobe Photoshop/Audition and ProTools.
PROFESSIONAL EXPERIENCE
FREELANCER:
Field Nation ,Attenus Inc and Reigner Technology 2020 to Present
Field Low Voltage ,Telecom, AV, Network Tech
- Entire Starbucks POS /Server upgrade roll out, Targets stores self checkout registers scanner upgrade roll out.
Mayor retail stores telecom support all over East South FL as a Field Telecom Techat
DAS Tech at Miami Beach Convention Center 2018
Hospital Nurse Call System Installation Technician 2017
TekSystems and Outsource Staffing Co. 2016
HBO Latin America
Engineering Department temp technician
Making RG6/Cat5 cables per length requirements.
BNC/RG59/RJ45 cables run, termination, testing and dressing.
Racks build up and set up.
Equipment installation ,relocation and connection per blue prints specifications
Installations and re installation of Computers , monitors, IP telephones and peripherals.
Monitor Installations
Baptist Hospital Kendall, Miami FL
Nurse Call System Installation
Structured Cabling, Fiber optic and closet termination
Interlink Group 1/26/2015-06/05/2016
Telecom Tech (Network, CCTV, Audio Visual, Doors Card Reader (Security Sys), Cellphone DAS and Public Safety Systems)
Audio Visual and CCTV installation.
Cat 6 run termination and certified testing.
Fiber splicing.
Security System Programming. (Access Manager 524, KABA) Door Card Readers cabling and installation.
KABA Units installation and setup at the closets.
RG6/11, LMR 400/ 600 run and termination. Taps, splitters and booster installation.
Donor antennas installation (roof/outdoors)
Cell phone Antennas (repeaters) installation (indoors)
DAS, First Responder System installation.
Speaker Cables run and speaker�s installation.
Closet build up, Fire stopping, etc.
Installation of Telecommunications communications equipment and grounding.
Murtech Consulting 9/22/2014-12/16/2014
PC Technician
T-Mobile Reimage Project
Pcs OS upgrade win XP Pcs to Win7
Interlink Inc and Acela Technologies via Insight Global March 2014-January2015
Telecom Tech
? Cell phone signal improvement complete project
? National Electric Code (NEC) and BICSI Standards
? Cable run (AL4RPV-50, HELIAX� Plenum Rated Air Dielectric Coaxial Cable, corrugated aluminum, 1/2�) and Fiber Optic. Termination and testing.
? Surveillance System Installation.( CAMREAS AND ANTENAS )
? Outdoor and indoor Antennas installation.
? Installation of Telecommunications communications equipment, grounding, termination and testing.
NATIONAL CABLE TECHS March 2013 � Nov 2013
Telecom Technician for State Farm Roll Over project
Site Survey.
Cisco phone system Cp 7975 upgrade.
Cat6 Cabling under EIA / TIA cabling standards, BICSI, ANSI & IEEE standards
Termination of 4-pair, 25-pair, 50-pair, 100-pair, etc..
Demark lines identifications.
Cisco Router Upgrade to 2911.
General and call flow Testing.
Freelance (two Companies below included)
SUNSHINE THERAPY July 2009 �Feb 2013
PC and network technician
PCs, Laptops hardware repair, parts replacements and upgrades (video cards, Screens, Motherboards, Mouse Pads, Keyboards, etc.)
LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).
Win XP and Win 7, Microsoft Office 2003 /2007 and some Co applications support.
Remote Desktop support
ACLS COMMUNICATION
Telecom and PC Technician
PCs (Win XP/7, LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).
Cat 5, 5e, 6 cabling.
Avaya phone system support.
Installation of cable pathway systems (cable trays, cable racks, J-hooks or D-rings), patch panels and wire management components
TEKsystems
Telemundo 51 2011-2012
IT Support Tech
Windows Migration and PC imaging (Norton Ghost)
Set up Co applications and Microsoft Outlook
Deployment and installation of new workstations
Subcontractor for Blue Wave Communications 2011
Low Voltage Tech
? Miami Children�s Hospital Cabling
? Cat 5e run, closet buildup, patch panel termination, fire stopping.
? Fiber Optic run
CIBER, INC. Nov 2008 � June 2009
Trilingual Help Desk Analyst
German/Spanish/English IT end users Call Center environment support for more than 2000 European Users.
Excellent telephone /e-mails listening analytical and communication skills.
PC issues and TCP/IP, DNS, DHCP and Firewall support and troubleshooting.
Windows Administration and SCCM.
Spyware removal .Antivirus and Firewall installation and updates.
Resolved password log in issues via Active Directory, Network Connectivity, Cisco VPN connection and configuration, Network Printing and hardware issues.
Domain account creations, Microsoft Outlook configuration and troubleshooting.
CA Unicenter Service Desk ticketing System.
Tracking and documenting information regarding clients.
Win XP, Win 7.
Citrix Portal support
Black berry support
Remote Desktop Support
AS400 support.
MIAMI BEACH CONVENTION CENTER May 2008 � Nov 2008
Priority Networks
Technician 1
Telephone Services, Internet Services, Data Networking, Wireless Services including planning and coordinating use of resources at sites and installing, repairing, monitoring, and programming all data products and services.
Single and multiple line installations, structural cabling systems, physical data networks, both fiber and CAT5, proper terminations, familiarity with Internet and IP networks, Cisco router IP configuration and troubleshooting tasks,
Telnet, Traceroute, Ping, properly configure/troubleshoot TCP/IP configurations on multiple PC operating platforms, build and test straight and crossover cables both Ethernet and T-1, troubleshoot physical connectivity for both fiber and CAT5 backbones and build networks.
BARGAIN COMPUTERS June 2006 � Oct 2006
PC Technician
Repair, upgrade, troubleshooting and testing all brands of PCs and Laptops (Dell, Compaq, HP, Gateway, Aopen, High-tech, etc.)
Troubleshooting, repair or replace Hard drive, CD ROM drive, Floppy drive, Memory, Video Card, Sound Card, Network Adapter, Modem, Power Supply ,Motherboards
Intel, Celeron, AMD CPUs upgrades
Spyware and viruses removal (Xoftspy, Ad-Aware SE Professional and Spybot)
RAID, SCSI, and SATA drives Data erase using WipeDrive PRO
CPU, Memory, Storage Drivers upgrade.
Windows NT/95/98/2000/XP installation and setup
Bitdefender, Kaspersky and Norton Internet Security and Antivirus 2007 installation and setup
Microsoft Office and miscellaneous software installation
CUSTOM CABLES INDUSTRIES Aug 2004 � Feb 2006
Telecom Tech
Installation of voice/data receptacles per specifications(Blue Prints)
Tie-off and support cables in ceilings per industry standards
V/D cables run and termination by 568A, 568B, and USOC wiring standards
Installation of fire-stopping and sleeves
Fiber Optic single and multi mode run, termination and testing
Build out Network Closets
Installation miscellaneous construction hardware, backboards, and cabinets
Installation of building grounds for equipment
Testing, labeling and documentation for each cable line
Wal-Mart Super Stores entire cabling Projects (Data, Voice and Coax-video)
Mount Sinai Hospital Telecom Project for Custom Cables
TEKsystems 2004
Mount Sinai�Medical Center Complete Cat 5e Cabling Project
BECKMAN AND COULTER, INC Nov 2003 � Feb 2004
PC Support/Help Desk Technician
Provided technical support and problem resolution to end users via inbound and outbound telephone calls, Desktop sharing software and through electronically dispatched tickets.
Windows NT, Windows 2000, Windows XP user support and troubleshooting
Spyware removal .Antivirus and Firewall installation and updates.
REMEDY TICKENING SYS. Recorded detailed problems, status, and resolution information
Lotus Notes support
LAN and laptop wireless support
Local and network printer support
VPN support for remote laptop users
Company application support including; CPDM, Vantive, AS400 and Oracle.
GAL COMMUNICATIONSAug 1998 � June 1999
Computer & Telephone System Technician
3 moths Cabling project at Jackson Memorial Hospital
Run Cat 5 & 5e,termination and testing
Fire-stopping conduits and closets
Built out Network Closets
Setup and repair of computers LANs
Phone system installation and programming
EDUCATION
KARL MARX TECHNISCHE UNIVERSITAT, Dresden, Germany1985 � 1988
4 years of studies in Nuclear Physics
INSTITUTO PREUNIVERSITARIO ESPECIALIZADO EN CIENCIAS EXACTAS1984
High School Diploma
LANGUAGES AND CERTIFICATIONS
English, Spanish and German
OSHA Certification
Samsung Printer Certification
Dell Certifications:
DSCE (Dell Certified Systems Expert)
Foundation 2008 Desktops
Foundation 2008 Portables
REFERENCES
References are available upon request.
Luis Ramirez
Summary
Trilingual PC/Telecom/DAS/Access Control/Help Desk Technician with expertise in entire telecom projects (Data and Voice). PCs, Notebooks and Printers hard/software installation, repair, upgrades, troubleshooting, tune-ups, backups, data recovering, imaging, maintenance, line and wireless networking and quality support (helpdesk). Win10,8,XP,2000,NT,Vista. Microsoft Office, Adobe Photoshop/Audition and ProTools.
PROFESSIONAL EXPERIENCE
FREELANCER:
Field Nation ,Attenus Inc and Reigner Technology 2020 to Present
Field Low Voltage ,Telecom, AV, Network Tech
- Entire Starbucks POS /Server upgrade roll out, Targets stores self checkout registers scanner upgrade roll out.
Mayor retail stores telecom support all over East South FL as a Field Telecom Techat
DAS Tech at Miami Beach Convention Center 2018
Hospital Nurse Call System Installation Technician 2017
TekSystems and Outsource Staffing Co. 2016
HBO Latin America
Engineering Department temp technician
Making RG6/Cat5 cables per length requirements.
BNC/RG59/RJ45 cables run, termination, testing and dressing.
Racks build up and set up.
Equipment installation ,relocation and connection per blue prints specifications
Installations and re installation of Computers , monitors, IP telephones and peripherals.
Monitor Installations
Baptist Hospital Kendall, Miami FL
Nurse Call System Installation
Structured Cabling, Fiber optic and closet termination
Interlink Group 1/26/2015-06/05/2016
Telecom Tech (Network, CCTV, Audio Visual, Doors Card Reader (Security Sys), Cellphone DAS and Public Safety Systems)
Audio Visual and CCTV installation.
Cat 6 run termination and certified testing.
Fiber splicing.
Security System Programming. (Access Manager 524, KABA) Door Card Readers cabling and installation.
KABA Units installation and setup at the closets.
RG6/11, LMR 400/ 600 run and termination. Taps, splitters and booster installation.
Donor antennas installation (roof/outdoors)
Cell phone Antennas (repeaters) installation (indoors)
DAS, First Responder System installation.
Speaker Cables run and speaker�s installation.
Closet build up, Fire stopping, etc.
Installation of Telecommunications communications equipment and grounding.
Murtech Consulting 9/22/2014-12/16/2014
PC Technician
T-Mobile Reimage Project
Pcs OS upgrade win XP Pcs to Win7
Interlink Inc and Acela Technologies via Insight Global March 2014-January2015
Telecom Tech
? Cell phone signal improvement complete project
? National Electric Code (NEC) and BICSI Standards
? Cable run (AL4RPV-50, HELIAX� Plenum Rated Air Dielectric Coaxial Cable, corrugated aluminum, 1/2�) and Fiber Optic. Termination and testing.
? Surveillance System Installation.( CAMREAS AND ANTENAS )
? Outdoor and indoor Antennas installation.
? Installation of Telecommunications communications equipment, grounding, termination and testing.
NATIONAL CABLE TECHS March 2013 � Nov 2013
Telecom Technician for State Farm Roll Over project
Site Survey.
Cisco phone system Cp 7975 upgrade.
Cat6 Cabling under EIA / TIA cabling standards, BICSI, ANSI & IEEE standards
Termination of 4-pair, 25-pair, 50-pair, 100-pair, etc..
Demark lines identifications.
Cisco Router Upgrade to 2911.
General and call flow Testing.
Freelance (two Companies below included)
SUNSHINE THERAPY July 2009 �Feb 2013
PC and network technician
PCs, Laptops hardware repair, parts replacements and upgrades (video cards, Screens, Motherboards, Mouse Pads, Keyboards, etc.)
LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).
Win XP and Win 7, Microsoft Office 2003 /2007 and some Co applications support.
Remote Desktop support
ACLS COMMUNICATION
Telecom and PC Technician
PCs (Win XP/7, LAN (wired/wireless), Printers, Cat6 cabling and Co software support (hands-on and phone).
Cat 5, 5e, 6 cabling.
Avaya phone system support.
Installation of cable pathway systems (cable trays, cable racks, J-hooks or D-rings), patch panels and wire management components
TEKsystems
Telemundo 51 2011-2012
IT Support Tech
Windows Migration and PC imaging (Norton Ghost)
Set up Co applications and Microsoft Outlook
Deployment and installation of new workstations
Subcontractor for Blue Wave Communications 2011
Low Voltage Tech
? Miami Children�s Hospital Cabling
? Cat 5e run, closet buildup, patch panel termination, fire stopping.
? Fiber Optic run
CIBER, INC. Nov 2008 � June 2009
Trilingual Help Desk Analyst
German/Spanish/English IT end users Call Center environment support for more than 2000 European Users.
Excellent telephone /e-mails listening analytical and communication skills.
PC issues and TCP/IP, DNS, DHCP and Firewall support and troubleshooting.
Windows Administration and SCCM.
Spyware removal .Antivirus and Firewall installation and updates.
Resolved password log in issues via Active Directory, Network Connectivity, Cisco VPN connection and configuration, Network Printing and hardware issues.
Domain account creations, Microsoft Outlook configuration and troubleshooting.
CA Unicenter Service Desk ticketing System.
Tracking and documenting information regarding clients.
Win XP, Win 7.
Citrix Portal support
Black berry support
Remote Desktop Support
AS400 support.
MIAMI BEACH CONVENTION CENTER May 2008 � Nov 2008
Priority Networks
Technician 1
Telephone Services, Internet Services, Data Networking, Wireless Services including planning and coordinating use of resources at sites and installing, repairing, monitoring, and programming all data products and services.
Single and multiple line installations, structural cabling systems, physical data networks, both fiber and CAT5, proper terminations, familiarity with Internet and IP networks, Cisco router IP configuration and troubleshooting tasks,
Telnet, Traceroute, Ping, properly configure/troubleshoot TCP/IP configurations on multiple PC operating platforms, build and test straight and crossover cables both Ethernet and T-1, troubleshoot physical connectivity for both fiber and CAT5 backbones and build networks.
BARGAIN COMPUTERS June 2006 � Oct 2006
PC Technician
Repair, upgrade, troubleshooting and testing all brands of PCs and Laptops (Dell, Compaq, HP, Gateway, Aopen, High-tech, etc.)
Troubleshooting, repair or replace Hard drive, CD ROM drive, Floppy drive, Memory, Video Card, Sound Card, Network Adapter, Modem, Power Supply ,Motherboards
Intel, Celeron, AMD CPUs upgrades
Spyware and viruses removal (Xoftspy, Ad-Aware SE Professional and Spybot)
RAID, SCSI, and SATA drives Data erase using WipeDrive PRO
CPU, Memory, Storage Drivers upgrade.
Windows NT/95/98/2000/XP installation and setup
Bitdefender, Kaspersky and Norton Internet Security and Antivirus 2007 installation and setup
Microsoft Office and miscellaneous software installation
CUSTOM CABLES INDUSTRIES Aug 2004 � Feb 2006
Telecom Tech
Installation of voice/data receptacles per specifications(Blue Prints)
Tie-off and support cables in ceilings per industry standards
V/D cables run and termination by 568A, 568B, and USOC wiring standards
Installation of fire-stopping and sleeves
Fiber Optic single and multi mode run, termination and testing
Build out Network Closets
Installation miscellaneous construction hardware, backboards, and cabinets
Installation of building grounds for equipment
Testing, labeling and documentation for each cable line
Wal-Mart Super Stores entire cabling Projects (Data, Voice and Coax-video)
Mount Sinai Hospital Telecom Project for Custom Cables
TEKsystems 2004
Mount Sinai�Medical Center Complete Cat 5e Cabling Project
BECKMAN AND COULTER, INC Nov 2003 � Feb 2004
PC Support/Help Desk Technician
Provided technical support and problem resolution to end users via inbound and outbound telephone calls, Desktop sharing software and through electronically dispatched tickets.
Windows NT, Windows 2000, Windows XP user support and troubleshooting
Spyware removal .Antivirus and Firewall installation and updates.
REMEDY TICKENING SYS. Recorded detailed problems, status, and resolution information
Lotus Notes support
LAN and laptop wireless support
Local and network printer support
VPN support for remote laptop users
Company application support including; CPDM, Vantive, AS400 and Oracle.
GAL COMMUNICATIONSAug 1998 � June 1999
Computer & Telephone System Technician
3 moths Cabling project at Jackson Memorial Hospital
Run Cat 5 & 5e,termination and testing
Fire-stopping conduits and closets
Built out Network Closets
Setup and repair of computers LANs
Phone system installation and programming
EDUCATION
KARL MARX TECHNISCHE UNIVERSITAT, Dresden, Germany1985 � 1988
4 years of studies in Nuclear Physics
INSTITUTO PREUNIVERSITARIO ESPECIALIZADO EN CIENCIAS EXACTAS1984
High School Diploma
LANGUAGES AND CERTIFICATIONS
English, Spanish and German
OSHA Certification
Samsung Printer Certification
Dell Certifications:
DSCE (Dell Certified Systems Expert)
Foundation 2008 Desktops
Foundation 2008 Portables
REFERENCES
References are available upon request.