Sydney Smith Resume
Program Analyst
A vivacious professional, that values integrity and the ability to offer ideas that influence and improve processes. Enjoys the ability to use strengths to support team members and company mission. Knowledgeable in serving internal / external stakeholders and a diverse population of individuals; including veterans, ex-offenders, homeless and mentally and physically disabled adults. Expertise in office administration, system, and process improvement,
Professional Experience
Goodwill of North Georgia | Decatur, GA June 2017 – Present Throughout tenure with organization, served as liaison/ coordinator between stakeholders, external vendors, and grant funders. (VA, GVRA, DFCS, DOL, DJJ, ARC, Workforce Dekalb etc.). Develop relationships with employers, potential funders, and community resources providers. Audit and improve site processes and systems to insure sound financial grant management. Assists Directors, Regional managers, Case Managers, and Employment Team with development projects and participants’ program success. Analyze all participant data to generate monthly reporting documentation for funders, upper executive leadership, and stakeholders.
Program Analyst II (Site Lead), October 2019 - Present
• Provide advisement and support to team members for daily operations of workforce training site in the absence of the Regional Manager or Senior Case Manager.
• Consecutive 100% satisfactory score in financial and marking audits for all four quarters since 2017.
• Overhauled Account/Receivables procedures and filing systems; creation of spreadsheets to enhance tracking metrics; Increased communication with external stakeholders and funders to negotiate payments; resulting in history – breaking collections in the amount of $116,000 in receivables for site.
• Collaborate with Regional Manager to prepare sites budgeting reports and processes.
Program Analyst (Team Lead) June 2017 – October 2019
• Co-led training of 13 Goodwill sites including staff and end users, on funder related billing software launches and updates.
• Provides administrative support to workforce development team(s) ensuring the success of the program’s finances, mission, training outcomes, stakeholders rapport and marketing goals.
• Maximizes and delivers high quality customer service to external stakeholders; appointed “Go – To” or Liaison for site, yielding in increased external partnerships and program enrollments.
• Assists in program eligibility determinations, Schedules all intake appointments for Workforce Development services.
• Manage and coordinate all stakeholders and external funder site related events.
• Partner with legal and compliance teams to develop and standardized reoccurring program processes according to company and CARF standards.
• Spearhead and facilitates process improvement project requests directed from manager; utilizes data analysis, metrics, and infographics to present outcomes to improve team processes and client experiences.
• Collects, organizes, and analyzes data to generate monthly metric / financial reports across organizational departments.
• Utilization of case management systems; SharePoint and spreadsheets to keep track of and manage participant data for the purposes of reporting outputs monthly in alignment with stakeholders’ deadlines.
• Appointed finance department and workforce development liaison to resolve discrepancies in any financial and grant related documentation
• Audits administrative work of Workforce development team to ensure documentation compliance per funder.
Roberto Lomas Engineering| Danville, VA August 2016 – May 2017
Throughout tenure of position, served as administrative assistant to CEO and provided support to ensure efficient business and workplace operations.
Administrative Assistant
• Created and modified various technical engineering drawings using Auto CAD.
• Assisted in preparation of product and design analysis approval documentations and evaluation reports per state requirements.
• Maintained supply inventory by checking stock to determine inventory level; anticipating office and staff needs.
• Scheduled appointments, meetings and other arrangements as needed for CEO
Warring Ministries | Raleigh, NC September 2012 – February 2017
Throughout tenure of position, served as administrative assistant to CEO and provided support to ensure efficient business and workplace operations.
Administrative Assistant
• Oversaw the planning/coordinating of travel arrangements, organization and maintenance of CEO calendar, long-range outreach campaign via social media, and daily scheduling for all executives.
• Managed and tracked church budget and finances.
• Co – Led and Launched annual presentation of church financial statement meeting for voters.
• Lead point of contact for major conferences and events; assisted in event logistics to ensure efficient process implementation.
Volunteer, Goodwill of North Georgia | Decatur, GA February 2019 – Present
• Provide Program Assistance, data entry, Mentorship, Financial Literacy and Job Readiness Training to support This Way Ahead and Bank of America Youth Employment Services Program.
• Provide Program Assistance, Career Coaching, soft skills training, and Counseling support for our technology partnership with Tech Bridge.
Education, Professional Development & Certifications
• Business Analysis certification prep course – Career Introspect, Present
• Database Administration Accreditation Program – N-Star Technologies, March 2019
• CPR First Aid Adult/ Pediatrics Instructor Certification, Goodwill of North Georgia, November 2019
• Professional Development – Franklin Covey Certified, Goodwill of North Georgia’s Leadership Lessons, December 2018
• Business Administration – Wake Technical Community College, May 2015
Program Analyst
A vivacious professional, that values integrity and the ability to offer ideas that influence and improve processes. Enjoys the ability to use strengths to support team members and company mission. Knowledgeable in serving internal / external stakeholders and a diverse population of individuals; including veterans, ex-offenders, homeless and mentally and physically disabled adults. Expertise in office administration, system, and process improvement,
Professional Experience
Goodwill of North Georgia | Decatur, GA June 2017 – Present Throughout tenure with organization, served as liaison/ coordinator between stakeholders, external vendors, and grant funders. (VA, GVRA, DFCS, DOL, DJJ, ARC, Workforce Dekalb etc.). Develop relationships with employers, potential funders, and community resources providers. Audit and improve site processes and systems to insure sound financial grant management. Assists Directors, Regional managers, Case Managers, and Employment Team with development projects and participants’ program success. Analyze all participant data to generate monthly reporting documentation for funders, upper executive leadership, and stakeholders.
Program Analyst II (Site Lead), October 2019 - Present
• Provide advisement and support to team members for daily operations of workforce training site in the absence of the Regional Manager or Senior Case Manager.
• Consecutive 100% satisfactory score in financial and marking audits for all four quarters since 2017.
• Overhauled Account/Receivables procedures and filing systems; creation of spreadsheets to enhance tracking metrics; Increased communication with external stakeholders and funders to negotiate payments; resulting in history – breaking collections in the amount of $116,000 in receivables for site.
• Collaborate with Regional Manager to prepare sites budgeting reports and processes.
Program Analyst (Team Lead) June 2017 – October 2019
• Co-led training of 13 Goodwill sites including staff and end users, on funder related billing software launches and updates.
• Provides administrative support to workforce development team(s) ensuring the success of the program’s finances, mission, training outcomes, stakeholders rapport and marketing goals.
• Maximizes and delivers high quality customer service to external stakeholders; appointed “Go – To” or Liaison for site, yielding in increased external partnerships and program enrollments.
• Assists in program eligibility determinations, Schedules all intake appointments for Workforce Development services.
• Manage and coordinate all stakeholders and external funder site related events.
• Partner with legal and compliance teams to develop and standardized reoccurring program processes according to company and CARF standards.
• Spearhead and facilitates process improvement project requests directed from manager; utilizes data analysis, metrics, and infographics to present outcomes to improve team processes and client experiences.
• Collects, organizes, and analyzes data to generate monthly metric / financial reports across organizational departments.
• Utilization of case management systems; SharePoint and spreadsheets to keep track of and manage participant data for the purposes of reporting outputs monthly in alignment with stakeholders’ deadlines.
• Appointed finance department and workforce development liaison to resolve discrepancies in any financial and grant related documentation
• Audits administrative work of Workforce development team to ensure documentation compliance per funder.
Roberto Lomas Engineering| Danville, VA August 2016 – May 2017
Throughout tenure of position, served as administrative assistant to CEO and provided support to ensure efficient business and workplace operations.
Administrative Assistant
• Created and modified various technical engineering drawings using Auto CAD.
• Assisted in preparation of product and design analysis approval documentations and evaluation reports per state requirements.
• Maintained supply inventory by checking stock to determine inventory level; anticipating office and staff needs.
• Scheduled appointments, meetings and other arrangements as needed for CEO
Warring Ministries | Raleigh, NC September 2012 – February 2017
Throughout tenure of position, served as administrative assistant to CEO and provided support to ensure efficient business and workplace operations.
Administrative Assistant
• Oversaw the planning/coordinating of travel arrangements, organization and maintenance of CEO calendar, long-range outreach campaign via social media, and daily scheduling for all executives.
• Managed and tracked church budget and finances.
• Co – Led and Launched annual presentation of church financial statement meeting for voters.
• Lead point of contact for major conferences and events; assisted in event logistics to ensure efficient process implementation.
Volunteer, Goodwill of North Georgia | Decatur, GA February 2019 – Present
• Provide Program Assistance, data entry, Mentorship, Financial Literacy and Job Readiness Training to support This Way Ahead and Bank of America Youth Employment Services Program.
• Provide Program Assistance, Career Coaching, soft skills training, and Counseling support for our technology partnership with Tech Bridge.
Education, Professional Development & Certifications
• Business Analysis certification prep course – Career Introspect, Present
• Database Administration Accreditation Program – N-Star Technologies, March 2019
• CPR First Aid Adult/ Pediatrics Instructor Certification, Goodwill of North Georgia, November 2019
• Professional Development – Franklin Covey Certified, Goodwill of North Georgia’s Leadership Lessons, December 2018
• Business Administration – Wake Technical Community College, May 2015