Steven Potter - Current Resume
Steven Potter
Lenoir, NC ------------540
Education
BA in Global Studies: International Economics and Development, History minor
University of North Carolina at Chapel Hill - Chapel Hill, NC May 2018
Work Experience
Accounts Receivable/Sales Assistant
AC Hotel by Marriott - Chapel Hill, NC December 2019 - June 2020
• Presided over payment and Billing of 3rd Party bookings
• Set up Airline reservations and Charge Routing
• Instituted billing procedures for airline sales
• Followed up on unpaid invoices
• Performed Cash Drawer and Cash Drop Audits
• Took Advance Deposits for Graduation Reservations
• Booked Wedding Events
• Communicated with guests and the local community to create sales leads
Bartender
AC Hotel by Marriott - Chapel Hill, NC December 2019 to June 2020
• Crafted a wide selection signature drinks
• Performed maintenance tasks such as Opening and Closing the bar
• Upheld AC Brand Standards while performing job duties
• TIPS certified
Front Desk Agent
AC Hotel by Marriott - Chapel Hill, NC October 2019 to June 2020
• Performed Check-Ins, Check-outs, Inventory management, and fulfilled guest requests
• Maintained Cash Drawer Accuracy
• Provided exceptional customer service to all guests
• Went above and beyond on guest requests, ensuring satisfaction and repeat business
• Assisted managing Accounts Receivable and payment involving 3rd parties
• Covered other department positions when needed
Retail Customer Service Associate
TGS Global Management Solutions - Fort Collins, CO December 2018 to June 2019
· Educated patrons on in-store products
· Operated a Point of Purchase System
· Operated Point of Banking ATM system
· Addressed any concerns and questions in a positive and polite manner
· Provided exceptional customer service
· Restocked merchandise before closing
· Spread awareness of marketing campaigns and promotional events
· Verified identification and clearly stated any rules or regulations for patrons
Front Desk Agent
The Arrabelle at Vail Square - Vail, CO July 2018 to October 2018
• Performed Check-Ins, Check-outs, Inventory management, and fulfilled guest requests
• Provided Five Star Service in a luxury resort
• Went above and beyond on guest requests, ensuring satisfaction and repeat business
• Presented with the "Drive Value" award for driving value in the company by improving efficiency
Steven Potter
Lenoir, NC ------------540
Education
BA in Global Studies: International Economics and Development, History minor
University of North Carolina at Chapel Hill - Chapel Hill, NC May 2018
Work Experience
Accounts Receivable/Sales Assistant
AC Hotel by Marriott - Chapel Hill, NC December 2019 - June 2020
• Presided over payment and Billing of 3rd Party bookings
• Set up Airline reservations and Charge Routing
• Instituted billing procedures for airline sales
• Followed up on unpaid invoices
• Performed Cash Drawer and Cash Drop Audits
• Took Advance Deposits for Graduation Reservations
• Booked Wedding Events
• Communicated with guests and the local community to create sales leads
Bartender
AC Hotel by Marriott - Chapel Hill, NC December 2019 to June 2020
• Crafted a wide selection signature drinks
• Performed maintenance tasks such as Opening and Closing the bar
• Upheld AC Brand Standards while performing job duties
• TIPS certified
Front Desk Agent
AC Hotel by Marriott - Chapel Hill, NC October 2019 to June 2020
• Performed Check-Ins, Check-outs, Inventory management, and fulfilled guest requests
• Maintained Cash Drawer Accuracy
• Provided exceptional customer service to all guests
• Went above and beyond on guest requests, ensuring satisfaction and repeat business
• Assisted managing Accounts Receivable and payment involving 3rd parties
• Covered other department positions when needed
Retail Customer Service Associate
TGS Global Management Solutions - Fort Collins, CO December 2018 to June 2019
· Educated patrons on in-store products
· Operated a Point of Purchase System
· Operated Point of Banking ATM system
· Addressed any concerns and questions in a positive and polite manner
· Provided exceptional customer service
· Restocked merchandise before closing
· Spread awareness of marketing campaigns and promotional events
· Verified identification and clearly stated any rules or regulations for patrons
Front Desk Agent
The Arrabelle at Vail Square - Vail, CO July 2018 to October 2018
• Performed Check-Ins, Check-outs, Inventory management, and fulfilled guest requests
• Provided Five Star Service in a luxury resort
• Went above and beyond on guest requests, ensuring satisfaction and repeat business
• Presented with the "Drive Value" award for driving value in the company by improving efficiency