stephanie Gillen
Stephanie Gillen
34 Hugo Avenue
Woodland Park, NJ 07424
Cell ------------
Email: ------------
SUMMARY OF QUALIFICATIONS:
Highly skilled and dedicated Executive Assistant/Office Manager with more than 15 years coordinating, planning, and supporting daily operational and administrative functions for an international company.
Highly focused and results-oriented. Able to identify goals and priorities and resolve issues in initial stages. Possesses superior communication skills and is able to work well with all levels of staff.
ACCOMPLISHMENTS:
Coordinated relocation of entire office staff to a new office location, with movers, terminated all services at the old office location and ensured all services would start on time at the new office.
Implemented cost-cutting measures in purchasing that led to $20K in savings.
Served as liason with programmer to establish new accounting system.
WORK EXPERIENCE:
Position: Sr. Executive Assistant /Sales Dept. Coordinator Customer Service
3/07/2011 – May 2019 Topline Products/Texen Services
Duties and Responsibilities: Served as the point person for maintenance, mailing, shipping, supplies, equipment, vendor invoices and errands, which also included the company Verizon cell phone account. Organized and scheduled meetings and appointments. Collaborated with Human Resources to maintain office policies as necessary. Organized office operations and procedures. Managed internal staff relations/responsibilities.
Answered, directed and screened all calls... Handled company’s accounts receivables and petty cash. Also reviewed customer invoices and sent to customer after review. Prepared Fed Ex packages and also reviewed and approve Fed Ex invoices. Coordinated shipping and receiving of samples from vendors to customers.
Managed all scheduling requirements for the VP Operations for internal and external meetings. Arranged all travel planning for all Topline staff and staff of our offices in France and Mexico. Managed company attendance records and worked with Controller to ensure payroll matched vacation/personal time taken by company employees. Monitored and liaised with finance department on purchase orders received by customers and purchase orders entered for vendors.
Managed and updated all vendor lists and communication across all Topline staff with regard to samples. Managed the receipt, cataloging and storage of all samples, images, pricing, and vendor materials.
Assisted with management and overall preparation and execution such as completion of all forms required, organized all labor required, prepared duplicate samples for all items shown so that they are ready to be sent to interested customers immediately after trade show, ordered forms and presentations for private showings.
As the Sales Dept. Coordinator responsible for assisting the VP of Sales and the Sales Team with help as needed in purchasing/shipping samples. Cataloged all samples offered to customers/potential customers. Assisted in the coordination with Marketing to provide support for trade shows.
Position: Customer Service Representative
10//94 – 5/96 Protameen Chemicals
Position: Office Manager/Customer Service Manager
5/96 – 3/2011 Promoting Sales Development with Customers
Duties and Responsibilities: Maintained the daily operation of office and staff (consisting of receptionist and two full-time customer service representatives. Oversaw all purchase orders placed by our customers from onset until shipping out. Responsible for the daily invoicing of company. Liaison between customer service and accounting when issues such as pricing, shortages, etc. were encountered. Helped to educate VP Sales/VP Marketing on the loss of business, pricing issues, increased business, etc. Promoted new sales for new items within existing customers.
Problem solved with customers, pricing issues, rejected material, not adhering to shipping terms, etc. and involved heavy telephone contact with customers.
Worked closely with Shipping Dept. to ensure that all customer orders were shipped according to customer’s specifications, etc.
Involved in international marketing, helped to set up international customers for pricing, payment terms, etc. Worked with local freight forwarder to receive quotes and ensure proper documentation is included with all international orders.
Education: Avtech Institute of Technology, Fairfield, NJ
January 2020 –June 2020
Field of Study: Microsoft Office Specialist; Word, Excel, Power Point, Share Point
Skills or Areas of Expertise: Microsoft Office (Word, Outlook, Excel, Power Point, Office 365, Accounts Payable, Accounts Receivable. Can type 80 wpm with accuracy.
Stephanie Gillen
34 Hugo Avenue
Woodland Park, NJ 07424
Cell ------------
Email: ------------
SUMMARY OF QUALIFICATIONS:
Highly skilled and dedicated Executive Assistant/Office Manager with more than 15 years coordinating, planning, and supporting daily operational and administrative functions for an international company.
Highly focused and results-oriented. Able to identify goals and priorities and resolve issues in initial stages. Possesses superior communication skills and is able to work well with all levels of staff.
ACCOMPLISHMENTS:
Coordinated relocation of entire office staff to a new office location, with movers, terminated all services at the old office location and ensured all services would start on time at the new office.
Implemented cost-cutting measures in purchasing that led to $20K in savings.
Served as liason with programmer to establish new accounting system.
WORK EXPERIENCE:
Position: Sr. Executive Assistant /Sales Dept. Coordinator Customer Service
3/07/2011 – May 2019 Topline Products/Texen Services
Duties and Responsibilities: Served as the point person for maintenance, mailing, shipping, supplies, equipment, vendor invoices and errands, which also included the company Verizon cell phone account. Organized and scheduled meetings and appointments. Collaborated with Human Resources to maintain office policies as necessary. Organized office operations and procedures. Managed internal staff relations/responsibilities.
Answered, directed and screened all calls... Handled company’s accounts receivables and petty cash. Also reviewed customer invoices and sent to customer after review. Prepared Fed Ex packages and also reviewed and approve Fed Ex invoices. Coordinated shipping and receiving of samples from vendors to customers.
Managed all scheduling requirements for the VP Operations for internal and external meetings. Arranged all travel planning for all Topline staff and staff of our offices in France and Mexico. Managed company attendance records and worked with Controller to ensure payroll matched vacation/personal time taken by company employees. Monitored and liaised with finance department on purchase orders received by customers and purchase orders entered for vendors.
Managed and updated all vendor lists and communication across all Topline staff with regard to samples. Managed the receipt, cataloging and storage of all samples, images, pricing, and vendor materials.
Assisted with management and overall preparation and execution such as completion of all forms required, organized all labor required, prepared duplicate samples for all items shown so that they are ready to be sent to interested customers immediately after trade show, ordered forms and presentations for private showings.
As the Sales Dept. Coordinator responsible for assisting the VP of Sales and the Sales Team with help as needed in purchasing/shipping samples. Cataloged all samples offered to customers/potential customers. Assisted in the coordination with Marketing to provide support for trade shows.
Position: Customer Service Representative
10//94 – 5/96 Protameen Chemicals
Position: Office Manager/Customer Service Manager
5/96 – 3/2011 Promoting Sales Development with Customers
Duties and Responsibilities: Maintained the daily operation of office and staff (consisting of receptionist and two full-time customer service representatives. Oversaw all purchase orders placed by our customers from onset until shipping out. Responsible for the daily invoicing of company. Liaison between customer service and accounting when issues such as pricing, shortages, etc. were encountered. Helped to educate VP Sales/VP Marketing on the loss of business, pricing issues, increased business, etc. Promoted new sales for new items within existing customers.
Problem solved with customers, pricing issues, rejected material, not adhering to shipping terms, etc. and involved heavy telephone contact with customers.
Worked closely with Shipping Dept. to ensure that all customer orders were shipped according to customer’s specifications, etc.
Involved in international marketing, helped to set up international customers for pricing, payment terms, etc. Worked with local freight forwarder to receive quotes and ensure proper documentation is included with all international orders.
Education: Avtech Institute of Technology, Fairfield, NJ
January 2020 –June 2020
Field of Study: Microsoft Office Specialist; Word, Excel, Power Point, Share Point
Skills or Areas of Expertise: Microsoft Office (Word, Outlook, Excel, Power Point, Office 365, Accounts Payable, Accounts Receivable. Can type 80 wpm with accuracy.