Shyla Rotmil
Shyla Rotmil

Summary
Skills
Experience
SHYLA DAWN ROTMIL ------------ | C: ------------ | Phoenix, Arizona 85022
Completed and certified in all Liquor/alcohol training and current food handlers card *Staffing, scheduling and managing over 20 employees *Inventories, ordering, managing liquor costs, hiring/training employees efficiently *Booking, hosting, staffing private parties, bands & events *Maintaining a fun, positive atmosphere while creating customer loyalty *Team oriented, organized, fast learner, efficient, bubbly & great multi-tasker *Experienced in Micros, Adobe, Clover, Excel. *Excels in Team Leading & building/maintaining great lasting business relationships *Over 17 years of experience in the Bar/Restaurant Industry Talented mixologist and team leader offering over 20 years of success in bar & restaurant environments. Strategic thinker with liquor cost proficiency. Offers proven ability to build effective teams and lead by example. Committed to identifying and leveraging opportunities for growth. Manager liquor certification. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Motivating leader with amazing passion for the industry and a strong history of building and managing record breaking teams.
Supervision First Aid/CPR Problem resolution Process improvement Operational improvement Team building Team management
Business operations Customer service Planning and coordination Communications Inventory management Organization
05/2019 - 03/2020 Hideaway Phoenix, AZ
Bartender Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Collected food, wine and appetizer orders from patrons and promoted upsell items. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Promoted products to customers to enhance bill totals with high-profit items. Monitored patrons to keep alcohol consumption in designated areas. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Made product recommendations to customers based on preference, food pairings and special

promotions. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. Recognized VIP customers immediately and provided special treatment, including preferred tables. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies. Designed and implemented new cocktails to drive customer interest and sales numbers. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
04/2015 - 05/2019 Marcels Phoenix, AZ
Bartender Shift Manager Supervised cleanliness of guest service areas before, during and after service. Handled escalated customer complaints to provide full resolutions and promote loyalty. Oversaw food preparation, production and presentation according to quality standards. Maintained optimal inventory levels and kept food costs in line with budget limitations. Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality. Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
04/2016 - 01/2017 Dodeys
BARTENDER/PROMOTIONS MANAGER Excelled in creating customer loyalty & a fun atmosphere. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Planned and updated menus to capitalize on changing trends in customer preferences. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. Worked with management to plan and implement special events to boost customer numbers and profits. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Recognized VIP customers immediately and provided special treatment, including preferred tables. Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies. Made product recommendations to customers based on preference, food pairings and special promotions. Processed 100's of transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions. Filled ice bins 4 throughout shift and cleaned them 3 times weekly. Designed and implemented new cocktails to drive customer interest and sales numbers. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.

Reduced inventory losses by creating new drink menu items to move older products. Trained 12 new bartenders in 2 years to increase knowledge of drink preparation and upselling techniques. Engaged in small talk with 50+ patrons per day to build rapport and earn repeat business. Monitored patrons to keep alcohol consumption in designated areas. Promoted customer safety by maintaining current list of available ride services for inebriated customers.
08/2012 - 01/2016 Ernie's Inn
BARTENDER Fast paced bartending & service well. Stocking, cleaning, organizing. Helping with promos and karaoke events. Excelled in customer service & creating a fun atmosphere. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Collected food, wine and appetizer orders from patrons and promoted upsell items. Checked identification of customers to verify age requirements needed for purchase of alcohol. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Promoted customer safety by maintaining current list of available ride services for inebriated customers. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
01/2008 - 01/2012 Busters on the Lake
BARTENDER/BAR MANAGER Master of Mixology- creating weekly specialty drinks/martinis/Happy Hour items. Stocking, cleaning, organizing. Fast paced bartending & service well. Upselling. Training & teaching accurate pour Counts to maintain liquor costs. Hosting large parties. Excelled in customer service & creating a fun atmosphere. Collected food, wine and appetizer orders from patrons and promoted upsell items. Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs. Checked identification of customers to verify age requirements needed for purchase of alcohol. Multitasked to meet customer, business operations and server needs with minimal errors or delays. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently. Collected and polished glassware, keeping adequate stock for expected customer loads. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice,


Education and Training
glassware and napkins. Made product recommendations to customers based on preference, food pairings and special promotions. Reduced inventory losses by creating new drink menu items to move older products. Recognized VIP customers immediately and provided special treatment, including preferred tables.
01/2004 - 01/2008 Earls Tin Palace
BAR MANAGER Hiring/firing, training all bar staff. Creating promotions & events to increase sales volume. Creating fun drink seasonal drink menus. Upselling & training to upsell. All alcohol inventories & ordering, building strong relationships with vendors. Managing & overseeing up to 40 employees per shift. Hosting large parties. Excelled in customer service & creating a fun atmosphere. Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events. Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise. Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols. Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue. Managed customer service by training staff, overseeing operations and resolving issues quickly. Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests. Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales. Made product recommendations to customers based on preference, food pairings and special promotions. Controlled labor costs by adjusting schedules and workflows to better align with individual strengths and expected customer demands. Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items. Reorganized bar stations to streamline overall efficiency and service flow. Planned and updated menus to capitalize on changing trends in customer preferences. Maintained tight financial controls with highly accurate daily registers. Maximized employee morale and corrected performance issues in accordance with established standards. Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs. Strategized long-term business needs by gathering guest relations feedback for process improvements. Supported servers by preparing specialty drinks for patrons in all areas of establishment. Created list of signature beverage items to increase overall revenue and patron loyalty. Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty. Worked with management to plan and implement special events to boost customer numbers and profits.

Activities and Honors
References
1997 Orlando, Florida
High School Diploma Colonial High School
2003 ASU
Walter Cronkite School of Journalism & Mass
Member, Small Business Association (2008 - present)
•Jamie Foreman ------------ •Shauna O'Conner ------------ •Chris Kaworski ------------ •Ray Kubik ------------