Shama Rashid
Shama Rashid
5551 Mangrove Creek Lane
Sugar Land, TX 77479
Email:------------ – Tel:------------
OBJECTIVE: To find a position in a reputable facility where I can utilize my skills and experience of child care facility leadership and state licensing requirements
EXPERIENCE:
Childcare provider/owner- Kiddie City Child Care, San Pedro, CA. December 2018 to Present
• Developed lessons and activities to promote children’s physical and emotional development
• Applied positive behavior techniques to enhance social interactions
• Assisted in developing children’s motor skills in preparation for preschool and kindergarten
• Managed program paperwork and child records to comply with state requirements
• Resolved conflicts and administered corrective action to foster a positive experience for children and staff
• Reviewed and evaluated new and current programs to enhance the effectiveness of development for children in accordance and compliance with state guidelines
• Monitored entry and exit at all times to assure safety all children are signed in and out each day
Customer Service Representative- Macy's, Costa Mesa, CA. October 2013 to April 2016
• Cooperated with sales representatives during customer interactions, driving sales and partnerships to increase revenue
• Maintained up-to-date knowledge of our products and services and applied to customer interactions
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
• Maintained statistical database of customers using our systems for types of customer complaints, resolutions offered by an organization, and satisfaction rating by customer
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Customer Service Representative- Telenor Group Inc. Lahore, Pakistan. January 2007 to April 2012
• Managed all sales plan activities including new products and services resulting in generating new revenue
• Updated sales strategies and marketing channels to increase overall profitability
• Boosted brand awareness and implemented promotional campaigns
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
• Branded products through effective salesmanship and maintained long-term relationships with clients
Front Office Manager, Hotel One. Lahore, Pakistan. January 2004 to January 2007
• Developed and implemented all management initiatives to document and train the staff
• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities
• Oversaw office inventory activities including ordering, requisitions, and shipment
• Resolved issues through active listening and open-ended questioning, escalating major problems
• Collaborated specific team objectives and collection activity to assure all daily activities are met and all tasks are assigned to staff for any follow-ups
• Assisted all staff with day to day issues; resolved all complex problems with analytical and technical strategies
CERTIFICATIONS AND LICENSES:
• Certified Childcare Director, Texas Health and Human Services, October 2020 to Present
• Certified California CCIP (Child Care Initiative Project) on June 22, 2019, Completed 25 training hours of California Child Care Initiative Project On June 22, 2019. Child Care Council of Los Angeles County
• First Aid Certification is current
• CPR Certification is current
EDUCATION:
• Pursuing bachelor’s degree in Business Administration at University of Houston; anticipated completion of program 2022
• Associates Degree in Business, Los Angeles Harbor College, Wilmington, CA; January 2019 to Present. Anticipated completion of program June 2021
• Bachelor’s degree in Literature and Arts, Lahore, Pakistan. January 2001 to December 2006
SKILLS:
• Childcare Management
• Program Management
• Conflict Management
• Behavior Management
• Classroom Management
Shama Rashid
5551 Mangrove Creek Lane
Sugar Land, TX 77479
Email:------------ – Tel:------------
OBJECTIVE: To find a position in a reputable facility where I can utilize my skills and experience of child care facility leadership and state licensing requirements
EXPERIENCE:
Childcare provider/owner- Kiddie City Child Care, San Pedro, CA. December 2018 to Present
• Developed lessons and activities to promote children’s physical and emotional development
• Applied positive behavior techniques to enhance social interactions
• Assisted in developing children’s motor skills in preparation for preschool and kindergarten
• Managed program paperwork and child records to comply with state requirements
• Resolved conflicts and administered corrective action to foster a positive experience for children and staff
• Reviewed and evaluated new and current programs to enhance the effectiveness of development for children in accordance and compliance with state guidelines
• Monitored entry and exit at all times to assure safety all children are signed in and out each day
Customer Service Representative- Macy's, Costa Mesa, CA. October 2013 to April 2016
• Cooperated with sales representatives during customer interactions, driving sales and partnerships to increase revenue
• Maintained up-to-date knowledge of our products and services and applied to customer interactions
• Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
• Maintained statistical database of customers using our systems for types of customer complaints, resolutions offered by an organization, and satisfaction rating by customer
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Customer Service Representative- Telenor Group Inc. Lahore, Pakistan. January 2007 to April 2012
• Managed all sales plan activities including new products and services resulting in generating new revenue
• Updated sales strategies and marketing channels to increase overall profitability
• Boosted brand awareness and implemented promotional campaigns
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
• Branded products through effective salesmanship and maintained long-term relationships with clients
Front Office Manager, Hotel One. Lahore, Pakistan. January 2004 to January 2007
• Developed and implemented all management initiatives to document and train the staff
• Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities
• Oversaw office inventory activities including ordering, requisitions, and shipment
• Resolved issues through active listening and open-ended questioning, escalating major problems
• Collaborated specific team objectives and collection activity to assure all daily activities are met and all tasks are assigned to staff for any follow-ups
• Assisted all staff with day to day issues; resolved all complex problems with analytical and technical strategies
CERTIFICATIONS AND LICENSES:
• Certified Childcare Director, Texas Health and Human Services, October 2020 to Present
• Certified California CCIP (Child Care Initiative Project) on June 22, 2019, Completed 25 training hours of California Child Care Initiative Project On June 22, 2019. Child Care Council of Los Angeles County
• First Aid Certification is current
• CPR Certification is current
EDUCATION:
• Pursuing bachelor’s degree in Business Administration at University of Houston; anticipated completion of program 2022
• Associates Degree in Business, Los Angeles Harbor College, Wilmington, CA; January 2019 to Present. Anticipated completion of program June 2021
• Bachelor’s degree in Literature and Arts, Lahore, Pakistan. January 2001 to December 2006
SKILLS:
• Childcare Management
• Program Management
• Conflict Management
• Behavior Management
• Classroom Management