Self-Motivated Customer Service Representative
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Location: Longmont, CO, USA
School: Towson University
Field of Study: International Studies

Self-Motivated Customer Service Representative

SANDRINE PANUNZI
80 21st Avenue-Apt 5 Longmont, CO 80501

Email: ------------
Phone: ------------

EDUCATION
Towson State University, MD-BA in International Studies

SKILLS
 Bilingual in French and English
 Typing 65 wpm, proficient in Microsoft Word, Excel and Outlook
 12 Years of Customer Service Experience

PROFESSIONAL EXPERIENCE
August 2019-Present Collections Specialist-Santander, Centennial, CO
• Answered 50-70 incoming calls from clients to set up payments arrangements for past due
accounts on auto loans
 Processed payments with speed pay western union
 Educated clients on their status of their accounts and their options to bring their
Accounts current and provided first call resolution

September 2018-July 2019-Synnex- Louisville, CO-Order Support Representative
 Processed orders from different resellers
 Contacted clients regarding pricing and items discrepancies

July 2016-August 2018-Firstlink Freight International, Irvine, CA- Import and Export Coordinator
 Processed Imports and Exports documents to clear shipments
 Processed Invoices for carriers and clients
 Filed 100 clients portfolios on a weekly basis

March 2015-June 2016 Markimex-Irvine, CA-Order Processor
 Processed purchases orders from clients and RMA’s for defective products
 Printed UPS labels for shipments
 Researched and made claims with UPS for lost and damaged products

January 2012-February 2015-Mamba Soccer-Huntington Beach, CA-Marketing Sales Representative
 Contacted Athletic Division of Schools and soccer clubs to educate them about our soccer uniforms as well as related products which increased company’s revenues by 15%
 Built a Marketing list for potential clients on Excel

August 2007-December 2011-Diamond Comic Distributors-Timonium, MD-French Customer Service Representative
 Processed orders, credits and replacements of products for retailers
 Downloaded excel files on the retailer's website
 Offered comic products to clients which increased company’s profit by 10%

August 2004-July 2007 Verizon Wireless, Hanover MD-Business Coordinator
 Activated and programmed replacement cellular devices
 Troubleshoot malfunctioning cellular devices
 Answered billing questions and performed price plan changes

October 1996-July 2004 Visa International, Owings Mills, MD-Customer Service Representative
 Cancelled lost and stolen Visa credit cards and made arrangements for emergency cards
 Compiled incident reports for non-compliant merchants
 Translated surveys from French to English to improve satisfaction of clients