Self-Motivated Customer Service Representative
SANDRINE PANUNZI
80 21st Avenue-Apt 5 Longmont, CO 80501
Email: ------------
Phone: ------------
EDUCATION
Towson State University, MD-BA in International Studies
SKILLS
? Bilingual in French and English
? Typing 65 wpm, proficient in Microsoft Word, Excel and Outlook
? 12 Years of Customer Service Experience
PROFESSIONAL EXPERIENCE
August 2019-Present Collections Specialist-Santander, Centennial, CO
• Answered 50-70 incoming calls from clients to set up payments arrangements for past due
accounts on auto loans
? Processed payments with speed pay western union
? Educated clients on their status of their accounts and their options to bring their
Accounts current and provided first call resolution
September 2018-July 2019-Synnex- Louisville, CO-Order Support Representative
? Processed orders from different resellers
? Contacted clients regarding pricing and items discrepancies
July 2016-August 2018-Firstlink Freight International, Irvine, CA- Import and Export Coordinator
? Processed Imports and Exports documents to clear shipments
? Processed Invoices for carriers and clients
? Filed 100 clients portfolios on a weekly basis
March 2015-June 2016 Markimex-Irvine, CA-Order Processor
? Processed purchases orders from clients and RMA’s for defective products
? Printed UPS labels for shipments
? Researched and made claims with UPS for lost and damaged products
January 2012-February 2015-Mamba Soccer-Huntington Beach, CA-Marketing Sales Representative
? Contacted Athletic Division of Schools and soccer clubs to educate them about our soccer uniforms as well as related products which increased company’s revenues by 15%
? Built a Marketing list for potential clients on Excel
August 2007-December 2011-Diamond Comic Distributors-Timonium, MD-French Customer Service Representative
? Processed orders, credits and replacements of products for retailers
? Downloaded excel files on the retailer's website
? Offered comic products to clients which increased company’s profit by 10%
August 2004-July 2007 Verizon Wireless, Hanover MD-Business Coordinator
? Activated and programmed replacement cellular devices
? Troubleshoot malfunctioning cellular devices
? Answered billing questions and performed price plan changes
October 1996-July 2004 Visa International, Owings Mills, MD-Customer Service Representative
? Cancelled lost and stolen Visa credit cards and made arrangements for emergency cards
? Compiled incident reports for non-compliant merchants
? Translated surveys from French to English to improve satisfaction of clients
SANDRINE PANUNZI
80 21st Avenue-Apt 5 Longmont, CO 80501
Email: ------------
Phone: ------------
EDUCATION
Towson State University, MD-BA in International Studies
SKILLS
? Bilingual in French and English
? Typing 65 wpm, proficient in Microsoft Word, Excel and Outlook
? 12 Years of Customer Service Experience
PROFESSIONAL EXPERIENCE
August 2019-Present Collections Specialist-Santander, Centennial, CO
• Answered 50-70 incoming calls from clients to set up payments arrangements for past due
accounts on auto loans
? Processed payments with speed pay western union
? Educated clients on their status of their accounts and their options to bring their
Accounts current and provided first call resolution
September 2018-July 2019-Synnex- Louisville, CO-Order Support Representative
? Processed orders from different resellers
? Contacted clients regarding pricing and items discrepancies
July 2016-August 2018-Firstlink Freight International, Irvine, CA- Import and Export Coordinator
? Processed Imports and Exports documents to clear shipments
? Processed Invoices for carriers and clients
? Filed 100 clients portfolios on a weekly basis
March 2015-June 2016 Markimex-Irvine, CA-Order Processor
? Processed purchases orders from clients and RMA’s for defective products
? Printed UPS labels for shipments
? Researched and made claims with UPS for lost and damaged products
January 2012-February 2015-Mamba Soccer-Huntington Beach, CA-Marketing Sales Representative
? Contacted Athletic Division of Schools and soccer clubs to educate them about our soccer uniforms as well as related products which increased company’s revenues by 15%
? Built a Marketing list for potential clients on Excel
August 2007-December 2011-Diamond Comic Distributors-Timonium, MD-French Customer Service Representative
? Processed orders, credits and replacements of products for retailers
? Downloaded excel files on the retailer's website
? Offered comic products to clients which increased company’s profit by 10%
August 2004-July 2007 Verizon Wireless, Hanover MD-Business Coordinator
? Activated and programmed replacement cellular devices
? Troubleshoot malfunctioning cellular devices
? Answered billing questions and performed price plan changes
October 1996-July 2004 Visa International, Owings Mills, MD-Customer Service Representative
? Cancelled lost and stolen Visa credit cards and made arrangements for emergency cards
? Compiled incident reports for non-compliant merchants
? Translated surveys from French to English to improve satisfaction of clients