Sean Hussey's Resume
------------/in/sean-hussey |------------ | ------------ | Seattle, WA
Qualifications -
· Works at something until it is completed or accomplished the best it can be, hard work ethic, effectively thrive with a team.
· Well versed in working with customer service and am capable of diffusing heated situations.
· Quick to learn, fast to adapt in new environments, large memory, can remind and teach after knowledge is gained.
· Proficient in Microsoft Office, Microsoft Visual, PowerShell, QT, and can code efficiently in several languages.
· Focused and responsible leadership, taking charge, dividing workloads evenly, assessing problems and coming up with possible solutions.
Education -
Bachelor of Arts in Business Administration: Information Systems Expected June 2021
Seattle Pacific University, Seattle, WA
· Computer Science Minor, GPA 3.81, Presidential Scholarship Award, Student Investment Fund - Consumer Services Sector leader, Associate Justice for School Student Body
Experience
Lead Helpdesk Technician Jun 2020-Present
Seattle Pacific University, Seattle, WA
· Directed 9 technician 1’s in online service support, customer communication, and training activities
· Scheduled and coordinated PC troubleshooting appointments, technological deployments, and client events
· Advanced my skills in scripting, computer management, account licensing, and remote environments
PC Support Technician Oct 2018-Jun 2020
Seattle Pacific University, Seattle, WA
· Managed 100+ forms of technology to help others learn and create
· Assisted staff, students, and outside vendors with software and hardware fixes
· Learned hundreds of troubleshooting techniques to best aid in customer experience
Central Services Engineer Summer of 2019
IT Source, Federal Way, WA
· Transferred company and customer data from an old platform (Kaseya VSA) to a new platform (IT Glue)
· Troubleshot hundreds of technological problems that clients of multiple industries acquired
· Built, customized, and deployed several forms of new technology to a wide variety of small businesses
· Provided friendly and time-efficient customer service over the phone and in person.
Maintenance Worker Summers of 2017 & 2018
Public Works Department, Puyallup, WA
· Maintained, serviced, and replaced water mains, hydrants, tanks, and lines
· Worked with homeowners and contractors to resolve problems, coordinate events, and complete projects
· Operated heavy machinery and drove vehicles of all sizes to construct and destruct important items for the job
Volunteer Experience -
National Park Service, Yosemite National Parks – Cleaned up trash throughout the national parks Spring of 2015 & 2016
Young Life Youth, Washington State Fair – Served youth through fundraising activities and events Fall of 2013-2016
------------/in/sean-hussey |------------ | ------------ | Seattle, WA
Qualifications -
· Works at something until it is completed or accomplished the best it can be, hard work ethic, effectively thrive with a team.
· Well versed in working with customer service and am capable of diffusing heated situations.
· Quick to learn, fast to adapt in new environments, large memory, can remind and teach after knowledge is gained.
· Proficient in Microsoft Office, Microsoft Visual, PowerShell, QT, and can code efficiently in several languages.
· Focused and responsible leadership, taking charge, dividing workloads evenly, assessing problems and coming up with possible solutions.
Education -
Bachelor of Arts in Business Administration: Information Systems Expected June 2021
Seattle Pacific University, Seattle, WA
· Computer Science Minor, GPA 3.81, Presidential Scholarship Award, Student Investment Fund - Consumer Services Sector leader, Associate Justice for School Student Body
Experience
Lead Helpdesk Technician Jun 2020-Present
Seattle Pacific University, Seattle, WA
· Directed 9 technician 1’s in online service support, customer communication, and training activities
· Scheduled and coordinated PC troubleshooting appointments, technological deployments, and client events
· Advanced my skills in scripting, computer management, account licensing, and remote environments
PC Support Technician Oct 2018-Jun 2020
Seattle Pacific University, Seattle, WA
· Managed 100+ forms of technology to help others learn and create
· Assisted staff, students, and outside vendors with software and hardware fixes
· Learned hundreds of troubleshooting techniques to best aid in customer experience
Central Services Engineer Summer of 2019
IT Source, Federal Way, WA
· Transferred company and customer data from an old platform (Kaseya VSA) to a new platform (IT Glue)
· Troubleshot hundreds of technological problems that clients of multiple industries acquired
· Built, customized, and deployed several forms of new technology to a wide variety of small businesses
· Provided friendly and time-efficient customer service over the phone and in person.
Maintenance Worker Summers of 2017 & 2018
Public Works Department, Puyallup, WA
· Maintained, serviced, and replaced water mains, hydrants, tanks, and lines
· Worked with homeowners and contractors to resolve problems, coordinate events, and complete projects
· Operated heavy machinery and drove vehicles of all sizes to construct and destruct important items for the job
Volunteer Experience -
National Park Service, Yosemite National Parks – Cleaned up trash throughout the national parks Spring of 2015 & 2016
Young Life Youth, Washington State Fair – Served youth through fundraising activities and events Fall of 2013-2016