Sales/customer service rep
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Sales/customer service rep

Andrea A. Perales Garcia
LinkedIn:Andrea Perales? ------------? ------------

Bilingual motivated Sales and Customer Service associate with more than 7 years of experience. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work and collaborate in team environments.

EDUCATION
University of Houston, Conrad N. Hilton College San Antonio, TX
Bachelor of Science, Hotel and Restaurant Management
Expected Graduation: Dec 2020

St. Philip’s College, San Antonio, TX
Hospitality Management ASS Jun 2018

South West Texas Junior College, Eagle Pass, TX
Associates Degree, Liberal Arts Dec 2016

EXPERIENCE

Baywood Hotels, San Antonio, TX
Sales Manager May 2016 – Present
• Receive and process group leads from conventions and third party planners.
• Monitor monthly occupancy to insure that contracted blocks are used and sold to capacity
• Utilize revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance
• Attract new business travel accounts and stimulate repeat business.
• Analyze and solicit RFP's ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations.

Mirage Grand, Piedras Negras,Coahuila
Wedding Consultant / Recepcionist Oct 2015 – May 2016
• Led customer service by greeting new customers taking their information and turning their wedding ideas into reality.
• Organized and prepared weddings for 500-700 people in conjunction with the bride’s needs.
• Managed all arrangements for 40 weddings and 15 events that required attention to detail.

SKILLS
Certifications: Microsoft Essentials Certification (Word, PowerPoint, Excel),
French A1 & A2 Certification.
Languages: Spanish (Expert), English (Expert), French (Basic)
Software: AutoCAD and Inventor 2014 (Basic), Adobe InDesign CS6 (Basic)
CERTIFICATIONS
Hilton Sales
IHG Sales Certified
Certified Tourism Ambassador (CTA) San Antonio, Texas