S. Mincher
SAMANTHA R. MINCHER
10111 Moore Dr., Parma, Ohio 44130 ? ------------ ? ------------
JOB RELATED SKILLS________________________________________________________
• Adaptability, strong work ethic, and self-motivated
• Successfully handled multiple projects at one time, under tight deadlines
• Excellent written and computer skills
• Able to explain complex concepts in a clear and concise manner
EDUCATION & COURSE WORK_______________________________________________
Notre Dame College South Euclid, OH
• Bachelor of Arts in Criminal Justice Graduated 12/2015
EMPLOYMENT HISTORY_____________________________________________________
MetLife Legal Plans (formerly Hyatt Legal Plans) Cleveland, OH
Panel Management Representative 3/2018 - Present
• Successfully manage attorneys who provide legal services to mutual clients
• Collaborate with our accounting department regarding attorney billing, audits, and other financial matters
• Assist clients with issues regarding coverage, panel access, and relationships with attorney
• Ensure that MetLife's Code of Excellence standards are practiced and maintained
MetLife Legal Plans (formerly Hyatt Legal Plans) Cleveland, OH
Client Service Representative 2/2017 – 3/2018
• Strong commitment to customer service, ability to build productive relationships, and resolve complex issues
• Delivered outstanding service, exceeded expectations, and learned how to enhance work methods
• Confirmed features of product and answer questions regarding price and coverage
Mayfield Sand Ridge Club South Euclid, OH
Server & Bartender 5/2013 - 10/2014, 9/2016 – 2/2017
• Demonstrated effective customer service to members
• Received positive feedback from my supervisors on my service
• Managed small special events/parties independently; asked for personally by members
Atlantis Security Company (Goodyear Tire & Rubber Co. World Headquarters) Akron, OH
Security Officer 2/2016 - 9/2016
• Provided assistance and guidance to associates, visitors, and contractors
• Verified authorization of visiting individuals
• Reported all emergencies (including medical), incidents, or accidents
SAMANTHA R. MINCHER
10111 Moore Dr., Parma, Ohio 44130 ? ------------ ? ------------
JOB RELATED SKILLS________________________________________________________
• Adaptability, strong work ethic, and self-motivated
• Successfully handled multiple projects at one time, under tight deadlines
• Excellent written and computer skills
• Able to explain complex concepts in a clear and concise manner
EDUCATION & COURSE WORK_______________________________________________
Notre Dame College South Euclid, OH
• Bachelor of Arts in Criminal Justice Graduated 12/2015
EMPLOYMENT HISTORY_____________________________________________________
MetLife Legal Plans (formerly Hyatt Legal Plans) Cleveland, OH
Panel Management Representative 3/2018 - Present
• Successfully manage attorneys who provide legal services to mutual clients
• Collaborate with our accounting department regarding attorney billing, audits, and other financial matters
• Assist clients with issues regarding coverage, panel access, and relationships with attorney
• Ensure that MetLife's Code of Excellence standards are practiced and maintained
MetLife Legal Plans (formerly Hyatt Legal Plans) Cleveland, OH
Client Service Representative 2/2017 – 3/2018
• Strong commitment to customer service, ability to build productive relationships, and resolve complex issues
• Delivered outstanding service, exceeded expectations, and learned how to enhance work methods
• Confirmed features of product and answer questions regarding price and coverage
Mayfield Sand Ridge Club South Euclid, OH
Server & Bartender 5/2013 - 10/2014, 9/2016 – 2/2017
• Demonstrated effective customer service to members
• Received positive feedback from my supervisors on my service
• Managed small special events/parties independently; asked for personally by members
Atlantis Security Company (Goodyear Tire & Rubber Co. World Headquarters) Akron, OH
Security Officer 2/2016 - 9/2016
• Provided assistance and guidance to associates, visitors, and contractors
• Verified authorization of visiting individuals
• Reported all emergencies (including medical), incidents, or accidents