Ruth P. Mbiola
Atlanta, GA 30329 ♦ ------------ ♦ ------------
Highly motivated Business School student with an international background, a broad range of work experience in customer facing positions and the ability to learn and adapt quickly in a new role. Skillful in processing transactions and maintaining high-level customer satisfaction by effectively handling customer requests needs and problems.
Service Representative, 2019
TEDx – Atlanta, GA
Provided information such as directions or agendas to ensure a maximum level of customer satisfaction.
Responded to visitors concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Preparing the auditorium to eliminate distractions and ensure a seamless event.
Serving snacks and refreshments to visitors.
Front Desk Agent, 2018 to 2019
Beulah Heights University – Atlanta, GA
Answered customer telephone calls and email requests promptly and appropriately.
Provided services efficiently and with high level of accuracy.
Ensured that the front desk is consistently neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Retail Sales Associate, 2017 to 2018
Luke Sport – Atlanta, GA
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Used POS system to process sales, returns, and gift card activations.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Sales Associate, 2014 to 2015
Nice Cream – Democratic Republic of The Congo
Take food and drink orders from customers accurately and with a positive attitude.
Assisting with the food preparation.
Collecting and processing payments efficiently.
BBA: Expected in 2021 Beulah Heights University - Atlanta, GA