Rosangela Garcia
no image
Rosangela Garcia

Rosangela Garcia
Hialeah , FL 33016 |
Summary
Adaptable and courteous front desk with 2 years of experience attending to guest needs. Talented at answering
questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic
service and fostering positive relationships with guests and coworkers.
Skills
Administrative support
Issue handling
Meeting arrangements
Hospitality services
Experience
FRONT DESK RECEPTIONIST | 02/2020 to Current
Parway Inn Motel - Miami Springs , FL
Responded to inquiries and room requests made online, by phone or email.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Facilitated front desk operations for busy high-volume hotel.
Computed guest billings and posted charges to room accounts.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and
engagement.
STUDENT ASSISTANT | 08/2018 to 01/2019
Miami Dade College - Hialeah , FL
Performed wide range of simultaneous job tasks to support professor's academic, research and operational needs.
Assisted with clerical needs including answering telephone calls, performing database management and drafting
correspondence.
Obtained and organized files and research papers to make important documents easier to find.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to
students.
Used library and scholarly databases to locate reliable resources.
Education and Training
Miami Dade College - Hialeah ,FL | Associate of Arts
Biology , Expected in 2021