Resume of Dolly Reyes
Dolly Reyes
Email: ------------ • Mobile: + ------------
Linkedin: ------------/in/dollyreyes/
Bilingual Real Estate / Human Resources / Customer Service Management
Office Manager| Property Manager | Project Leader | IT Recruiter | Fluent English / Spanish
Microsoft Office Suite / Apple iOS | People Soft HRIS Proficiency
Professional Experience
eTeam Inc. Chicago, IL Nov 2019 – Present
Lead Account Manager
Manage full-development life cycle of Staffing of Information Technology resources for contract project work in Chicagoland Financial market.
Project Leadership
• Coordinate daily activities of contract staffing to ensure work efficiency and successful placements
• Lead the efforts of growing the Financial / Banking Services market for Chicagoland
• Prospect and contact potential/target customers
• Manage and partner with Program Managers and Program Coordinators within the VMO office to facilitate interviews, new hires, and on-boarding/off-boarding utilizing Beeline.
• Attend weekly meetings with decision makers within the organization
Marketing & Sales
• Provide customer service to over 50 current contractors ensuring project satisfaction and Human Resource needs are being met.
• Improve client relationships by understanding local IT Staffing market and consulting with potential Hiring Managers to optimize their hiring and staffing quality.
• Responsible for increasing sales performance at major financial accounts
• Build exceptional Client and Vendor relationships through value added services
Financial Management
• Partner with Chief Revenue Officer and Global Directors to maximize sales profitability
Organizational Communication
• Ensure effective communication in operations and work with offshore and onshore teams.
1974 Development Inc. Chicago, IL Jul 2009 – Nov 2019
Project / Property Manager
Manage full-development life cycle of Residential Real Estate General Construction, Acquisition, Project and Property Management for New Construction and Rehab projects in Chicago market
Project Leadership
• Coordinate daily activities of General Contractors and subcontractors to ensure work efficiency
• Coordinate with Construction Vendors and set up Vendor accounts
• Organize Contractors and Construction Vendors, including set up of accounts payable controls
• Onboard Electrical, Carpentry, HVAC/Ventilation, Plumbing, and Roofing sub-contractors
• Liaison with city and private inspectors to ensure full compliance with all building codes
Property Management, Marketing & Sales
• Provide customer service to all renters, ensuring lease deals and property maintenance
• Improve client relationships by understanding local Real Estate market and consulting with potential renters in locating and leasing appropriate rental units
• Manage and market property, maintaining and retaining tenants in 30 rental properties
• Work with Chicago Housing Authority to ensure tenant on-boarding
Financial Management
• Partner with Realtors, Banks and sources to maximize Pre-Sale and Pre-Rental profitability
• Engage in all aspects of Renovation loans (203K), working with banks and clients to oversee project management from conception to completion and participate productively in Short Sales
Organizational Communication
• Ensure effective communication in operations and translate for English and Spanish speakers
TEKsystems Chicago, IL 1997 – 2009
Senior IT Recruiter March 2004 – July 2009
Performed recruitment for largest IT staffing and servicing company in U.S. and lead and trained new recruiters to focus on all IT disciplines—Infrastructure, Applications, and Telecommunications
• Established and cultivated relationships with prospective technical candidates and accounts
• Specialized in placing candidates in engagements aligned with skills, goals and interests
• Developed recruiting strategies to identify candidates, target skill sets needed by top accounts
• Evaluated strengths and weaknesses of candidates through screening and interviews
• Negotiated wages, benefits, and other terms and conditions of employment with candidates
• Oversaw pre-employment processes including reference checks and background/drug tests
• Managed contract employees during assignments
Customer Support / HR Supervisor Jan 2000 – March 2004
• Oversaw daily operations of Chicago-area office that employed more than 200 team members
• Managed multiple teams of 5-8 HR Associates, Administrative Assistants and Payroll Specialists,
including all hiring and termination decisions
• Ran multiple critical reports that had critical impact on management of day-to-day financials
coordinated activities with Director of Business operations and HR Managers in satellite offices
• Utilized proficiency in PeopleSoft HRIS entry and report processing
Customer Support / Human Resource Associate Dec 1997 – Dec 1999
• Maintained medical- dental insurance benefits, 401K and affinity programs for 120 consultants
• Maintained unemployment, INS I-9, EEO policies and worker’s compensation compliance
• Worked with a team of Salespeople and Recruiters to resolve commission issues
• Recruited new employees including locating, interviewing and orientation
• Planned and executed numerous office activities and training sessions
• Planned and scheduled quarterly consultant and office meetings
• Supporting the IT Recruiting Account Managers in their staffing efforts
• Arranged domestic travel for contract employees, including airfare, lodging, ground transportation and processing of expense reimbursement
• Manage the on boarding process for any new hires
• Worked with clients on invoice processing for contract workers
• Involved in processing payroll and paycheck distribution weekly
• Performed data entry for payroll records for approximately 150 contract employees weekly
• Issued resolution for contract employees regarding any benefit or payroll concerns
• Audited and submitted background checks specific to client
• Maintained and updated employee files
• Composed weekly reports for Director of Operations which are sent to Regional Vice President
Education
Northwestern Business College Chicago, IL 1992 – 1994
Business Management and Accounting
Dolly Reyes
Email: ------------ • Mobile: + ------------
Linkedin: ------------/in/dollyreyes/
Bilingual Real Estate / Human Resources / Customer Service Management
Office Manager| Property Manager | Project Leader | IT Recruiter | Fluent English / Spanish
Microsoft Office Suite / Apple iOS | People Soft HRIS Proficiency
Professional Experience
eTeam Inc. Chicago, IL Nov 2019 – Present
Lead Account Manager
Manage full-development life cycle of Staffing of Information Technology resources for contract project work in Chicagoland Financial market.
Project Leadership
• Coordinate daily activities of contract staffing to ensure work efficiency and successful placements
• Lead the efforts of growing the Financial / Banking Services market for Chicagoland
• Prospect and contact potential/target customers
• Manage and partner with Program Managers and Program Coordinators within the VMO office to facilitate interviews, new hires, and on-boarding/off-boarding utilizing Beeline.
• Attend weekly meetings with decision makers within the organization
Marketing & Sales
• Provide customer service to over 50 current contractors ensuring project satisfaction and Human Resource needs are being met.
• Improve client relationships by understanding local IT Staffing market and consulting with potential Hiring Managers to optimize their hiring and staffing quality.
• Responsible for increasing sales performance at major financial accounts
• Build exceptional Client and Vendor relationships through value added services
Financial Management
• Partner with Chief Revenue Officer and Global Directors to maximize sales profitability
Organizational Communication
• Ensure effective communication in operations and work with offshore and onshore teams.
1974 Development Inc. Chicago, IL Jul 2009 – Nov 2019
Project / Property Manager
Manage full-development life cycle of Residential Real Estate General Construction, Acquisition, Project and Property Management for New Construction and Rehab projects in Chicago market
Project Leadership
• Coordinate daily activities of General Contractors and subcontractors to ensure work efficiency
• Coordinate with Construction Vendors and set up Vendor accounts
• Organize Contractors and Construction Vendors, including set up of accounts payable controls
• Onboard Electrical, Carpentry, HVAC/Ventilation, Plumbing, and Roofing sub-contractors
• Liaison with city and private inspectors to ensure full compliance with all building codes
Property Management, Marketing & Sales
• Provide customer service to all renters, ensuring lease deals and property maintenance
• Improve client relationships by understanding local Real Estate market and consulting with potential renters in locating and leasing appropriate rental units
• Manage and market property, maintaining and retaining tenants in 30 rental properties
• Work with Chicago Housing Authority to ensure tenant on-boarding
Financial Management
• Partner with Realtors, Banks and sources to maximize Pre-Sale and Pre-Rental profitability
• Engage in all aspects of Renovation loans (203K), working with banks and clients to oversee project management from conception to completion and participate productively in Short Sales
Organizational Communication
• Ensure effective communication in operations and translate for English and Spanish speakers
TEKsystems Chicago, IL 1997 – 2009
Senior IT Recruiter March 2004 – July 2009
Performed recruitment for largest IT staffing and servicing company in U.S. and lead and trained new recruiters to focus on all IT disciplines—Infrastructure, Applications, and Telecommunications
• Established and cultivated relationships with prospective technical candidates and accounts
• Specialized in placing candidates in engagements aligned with skills, goals and interests
• Developed recruiting strategies to identify candidates, target skill sets needed by top accounts
• Evaluated strengths and weaknesses of candidates through screening and interviews
• Negotiated wages, benefits, and other terms and conditions of employment with candidates
• Oversaw pre-employment processes including reference checks and background/drug tests
• Managed contract employees during assignments
Customer Support / HR Supervisor Jan 2000 – March 2004
• Oversaw daily operations of Chicago-area office that employed more than 200 team members
• Managed multiple teams of 5-8 HR Associates, Administrative Assistants and Payroll Specialists,
including all hiring and termination decisions
• Ran multiple critical reports that had critical impact on management of day-to-day financials
coordinated activities with Director of Business operations and HR Managers in satellite offices
• Utilized proficiency in PeopleSoft HRIS entry and report processing
Customer Support / Human Resource Associate Dec 1997 – Dec 1999
• Maintained medical- dental insurance benefits, 401K and affinity programs for 120 consultants
• Maintained unemployment, INS I-9, EEO policies and worker’s compensation compliance
• Worked with a team of Salespeople and Recruiters to resolve commission issues
• Recruited new employees including locating, interviewing and orientation
• Planned and executed numerous office activities and training sessions
• Planned and scheduled quarterly consultant and office meetings
• Supporting the IT Recruiting Account Managers in their staffing efforts
• Arranged domestic travel for contract employees, including airfare, lodging, ground transportation and processing of expense reimbursement
• Manage the on boarding process for any new hires
• Worked with clients on invoice processing for contract workers
• Involved in processing payroll and paycheck distribution weekly
• Performed data entry for payroll records for approximately 150 contract employees weekly
• Issued resolution for contract employees regarding any benefit or payroll concerns
• Audited and submitted background checks specific to client
• Maintained and updated employee files
• Composed weekly reports for Director of Operations which are sent to Regional Vice President
Education
Northwestern Business College Chicago, IL 1992 – 1994
Business Management and Accounting