Resume Jessica Santiago
Jessica Santiago
26861 Red Blossom Ct
Bonita Springs, FL 34135
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SKILLS
Bilingual
Certified in Word, PowerPoint, and Excel
Certified in Photoshop CC
Utilized Microsoft Pages, Microsoft Teams, Smart Care.
Knows how to print, scan, and copy forms or flyers.
Utilizes phones to take messages, sends emails, and transfer calls.
LANGUAGES
English, Spanish
EXPERIENCE
American House Senior Living Bonita Springs, 11400 Longfellow Ln, Bonita Springs, Fl 34135 - Concierge
June 17 2020 - PRESENT
To enrich the lives of those we serve, providing an environment that fosters meaningful relationships.
- Greeted visitors and helped screen them in.
-Managed sensitive situations and requests from our residents.
- Helped to manage the flow of the center, and assisted with phone calls, utilizing outlook for any messages to specific people.
-Acquired knowledge of the premises and floors to help direct visitors or other personnel.
-Utilized Microsoft Word, Excel, and Teams.
-Effectively communicated any updates that occurred to the next shift.
-Checked in on residents using SmartCare.
-Helped management with providing flyers for activities.
American House Senior Living Bonita Springs, 11400 Longfellow Ln, Bonita Springs, FL 34135 — Server
January 2018 – July 2020
To enrich the lives of those we serve, providing an environment that fosters meaningful relationships.
-Helped served and take orders from tables.
-Assisted with plating, decorating, and serving all food courses.
-Time manged all tables to each receive enough attantion of service.
-Bussed, flipped and set up tables for next seating.
-Communicated with residents to improve food and service quality.
Regi Universal Supermarket, 26611 Old 41 Rd, Bonita Springs, FL 34135 - Cashier
October 2017 - December 2017
Provided customer serive and helped the check out process. Assisted customers when they had trouble finding products.
EDUCATION
Florida Atlantic University, 777 Glades Rd, Boca Raton, FL 33431 — Bachelors in Criminal Justice
Present day
3.36 GPA.
Studying for my bachelors degree, hoping to finish with a Major in Criminal Justice and Minor in Communications.
Florida SouthWestern State College, 8099 College Pkwy, Fort Myers, FL 33919 — Associates in Arts
August 2018 – April 2020
3.36 GPA.
Emerging Leaders in Academic Leadership Academy
South Fort Myers High School, 14020 Plantation Rd, Fort Myers, FL 33912 — Graduate
August 2014 - May 2018
3.9 GPA.
Forensics Club
Digital Design Academy
Criminal justice Academy
COMMUNITY SERVICE
Lovers Key Beach Clean-up
Assisted in groups to clean up the coast of Lovers Key Beach.
FSW Pumpkin Carving Event
Carved pumpkins and helped set up for the fall pumpkin carving event at the FSW Lee Campus.
Miromar Hunger Walk
January, 2019
Helped cheer on the walkers of the event in groups spread throughout the mall.
FSW Fright Night
October 2019
Assisted in serving snacks in FSW Lee campus Fright Night event.
FSW Meal Packing Food Drive
November 2019
Assisted on packing meals for those in need for thanksgivig at FSW.
FSW Edison Parade
2019, 2020
Helped cheer on the float of FSW in the Edison Festival Lights.
Jessica Santiago
26861 Red Blossom Ct
Bonita Springs, FL 34135
------------
------------
SKILLS
Bilingual
Certified in Word, PowerPoint, and Excel
Certified in Photoshop CC
Utilized Microsoft Pages, Microsoft Teams, Smart Care.
Knows how to print, scan, and copy forms or flyers.
Utilizes phones to take messages, sends emails, and transfer calls.
LANGUAGES
English, Spanish
EXPERIENCE
American House Senior Living Bonita Springs, 11400 Longfellow Ln, Bonita Springs, Fl 34135 - Concierge
June 17 2020 - PRESENT
To enrich the lives of those we serve, providing an environment that fosters meaningful relationships.
- Greeted visitors and helped screen them in.
-Managed sensitive situations and requests from our residents.
- Helped to manage the flow of the center, and assisted with phone calls, utilizing outlook for any messages to specific people.
-Acquired knowledge of the premises and floors to help direct visitors or other personnel.
-Utilized Microsoft Word, Excel, and Teams.
-Effectively communicated any updates that occurred to the next shift.
-Checked in on residents using SmartCare.
-Helped management with providing flyers for activities.
American House Senior Living Bonita Springs, 11400 Longfellow Ln, Bonita Springs, FL 34135 — Server
January 2018 – July 2020
To enrich the lives of those we serve, providing an environment that fosters meaningful relationships.
-Helped served and take orders from tables.
-Assisted with plating, decorating, and serving all food courses.
-Time manged all tables to each receive enough attantion of service.
-Bussed, flipped and set up tables for next seating.
-Communicated with residents to improve food and service quality.
Regi Universal Supermarket, 26611 Old 41 Rd, Bonita Springs, FL 34135 - Cashier
October 2017 - December 2017
Provided customer serive and helped the check out process. Assisted customers when they had trouble finding products.
EDUCATION
Florida Atlantic University, 777 Glades Rd, Boca Raton, FL 33431 — Bachelors in Criminal Justice
Present day
3.36 GPA.
Studying for my bachelors degree, hoping to finish with a Major in Criminal Justice and Minor in Communications.
Florida SouthWestern State College, 8099 College Pkwy, Fort Myers, FL 33919 — Associates in Arts
August 2018 – April 2020
3.36 GPA.
Emerging Leaders in Academic Leadership Academy
South Fort Myers High School, 14020 Plantation Rd, Fort Myers, FL 33912 — Graduate
August 2014 - May 2018
3.9 GPA.
Forensics Club
Digital Design Academy
Criminal justice Academy
COMMUNITY SERVICE
Lovers Key Beach Clean-up
Assisted in groups to clean up the coast of Lovers Key Beach.
FSW Pumpkin Carving Event
Carved pumpkins and helped set up for the fall pumpkin carving event at the FSW Lee Campus.
Miromar Hunger Walk
January, 2019
Helped cheer on the walkers of the event in groups spread throughout the mall.
FSW Fright Night
October 2019
Assisted in serving snacks in FSW Lee campus Fright Night event.
FSW Meal Packing Food Drive
November 2019
Assisted on packing meals for those in need for thanksgivig at FSW.
FSW Edison Parade
2019, 2020
Helped cheer on the float of FSW in the Edison Festival Lights.