Resume Customer Support - Alex Betser
Alexander Betser. Available remotely part time.
Resolve customer issues and facilitate exploration of relevant goods and services by utilizing in-depth knowledge of information systems and casual interest in human psychology.
February 2021 - present
Programmer at Energime University (Sustainability Education)
June 2020 - September 2020 : 4 months
Laborer at National Parks Service, US Department of Interior (Parks and Recreation)
? Direct visitors away when a box truck needs to pass a crowded area. Advocate for use of orange flashing lights on box trucks.
? Consult with concession stores and public restroom janitors on closure times to provide visitors with time-relevant directions. Answer questions about recycling and safe disposal of beach furniture.
? Independently and on foot attend to 57 trash cans in 22 locations that are along 4800 ft long Riis Boardwalk and inside the maintenance yard. Establish a successful trash can layout that makes estimated 25,000 daily visitors to consolidate overflowing trash into piles that are safe to walk around, easy to collect and are resistant to scatter by wind and seabirds.
? Use surrounding objects to bend shower lines along the railing so the lines that naturally form across the boardwalk do not obstruct bicycles, emergency and service vehicles.
May 2020 : 1 month
Messenger at Cornucopia Logistics (Delivery Carrier)
? Deliver groceries to the door or leave with the receptionist. Verify recipient�s age for alcohol orders.
? Listen to immediate customer concerns and encourage to contact customer support.
? Establish make-shift storage shelf for teammates to keep their personal belongings.
November 2019 - February 2020 : 4 months
Senior Full Stack Net Developer at Ticketech (Parking Technology Solutions)
April 2019 - July 2019 : 4 months
Full Stack Net Developer at Purplebricks (Real Estate Agency)
October 2018 - December 2018 : 3 months
.Net Contractor at Fundation (Commercial Loan Lender)
December 2014 - February 2018 : 3 years 2 months
Lead Software Developer at 15 Seconds of Fame, NYC (Facial Recognition)
? Perform office management, warehousing, shipping and custodian duties. Interface with couriers,
helpers, contractors and building management.
? Establish and maintain the office-wide warehouse room.
? Manage and execute: office relocations, furniture assembly, series of interruption-free rearrangements of dozen desks during interior renovation.
April 2013 - November 2014 : 1 year 8 months
Application Developer at City Harvest (Regional Food Charity)
? Scout power users for hidden business analytical skills. Obtained IT approval to give users read-only access to relevant databases. Encouraged users to learn SQL and assisted them in developing their own reports.
? Provide information architecture expertise across the organization, contributed to brainstorming sessions
March 2006 - August 2012 : 6 years 6 months
Software Architect at DGA Security/Lifestation (Fire, burglar and medical alarms)
November 2003 - February 2006 : 2 years 4 months
Senior Web Developer at Credit Factor Corp. (Consumer Credit Reports)
? Provide technical support to internal users.
? Backfill customer support during peak times.
March 2004 - July 2004 : 5 months
Freelance Passenger TLC Driver at Anytime Car Service (Transportation company)
? Meet passengers by the door, from the airport terminal or by the curbside and help to load baggage.
? Explain the route and collect cash payment.
? Escort passengers from the curb to the destination when baggage help is needed.
July 2001 - November 2001 : 5 months
Electronics Technician, Receptionist at KLM Electronics (Appliance Repair Shop)
? Receive appliances from customers, record complaints and issue receipts.
? Repair PCs, TVs, VCRs, cassette recorders, CD changers, tasters, microwaves and remote controls.
? Return repaired appliances to customers, accept payments and issue receipts.
? Train customers how to program appliances and operate PCs.
July 1998 - December 1999 : 1 year 6 months
System developer, Electronics Technician at Elektroavtomash (PoS Vendor)
? Assess and resolve technical issues in the field.
? Train client�s personnel how to operate cash registers, refill paper rolls and replace ink ribbons.
Volunteer Experience
July 2009 - present
Cleanup and Restoration Volunteer at American Littoral Society (Environmental Conservation)
? Publicly speak at orientations and lead the participants by example.
? Lead small tactical teams of volunteers, facilitate waste and supplies logistics.
? With support from the PTO Giveback Committee organize BSI 686 school families for 2012 Earth Day cleanup at Plumb Beach and 2013 Earth Day cleanup at Floyd Bennett Field.
? Assist organizers to tear down booths and store tools.
September 2018 - present
Cleanup and Restoration Volunteer at JBRPC, Inc. (Environmental Conservation)
? Publicly speak at orientations and lead the participants by example.
? Lead small tactical teams of volunteers, facilitate waste and supplies logistics.
? Assist organizers to tear down booths and store tools.
May 2020 - present
Package and Waste Concierge at 1800 Avenue L, Brooklyn, NY (Residential Building)
? Deliver packages from lobby to door to prevent trip and fall accidents, theft and damage.
? Attend to overflown trash cans to maintain safe and sanitary conditions. Pickup hallway litter.
October 2018
Cleanup and Restoration Volunteer at Pratt Sustainability Coalition (Environmental Conservation)
? Assist organizers to unload, setup and load kayaks on a truck.
Education
Odessa State Polytechnic University, Odessa, Ukraine Computer Intelligent Systems and Networks
Master in Computer Science Thesis on regional computer network topology implemented in C++
Electronics, computer and network engineering. Embedded, desktop and client-server programming. Discrete Math, Graph Theory, Automata Theory, Algorithm Theory, Programming Language Theory, microelectronics, digital electronics, controller design, Operating Systems, Object Oriented Design, Pascal, C, C++, x86 assembly, 8051 assembly, SQL, Prolog
Alexander Betser. Available remotely part time.
Resolve customer issues and facilitate exploration of relevant goods and services by utilizing in-depth knowledge of information systems and casual interest in human psychology.
February 2021 - present
Programmer at Energime University (Sustainability Education)
June 2020 - September 2020 : 4 months
Laborer at National Parks Service, US Department of Interior (Parks and Recreation)
? Direct visitors away when a box truck needs to pass a crowded area. Advocate for use of orange flashing lights on box trucks.
? Consult with concession stores and public restroom janitors on closure times to provide visitors with time-relevant directions. Answer questions about recycling and safe disposal of beach furniture.
? Independently and on foot attend to 57 trash cans in 22 locations that are along 4800 ft long Riis Boardwalk and inside the maintenance yard. Establish a successful trash can layout that makes estimated 25,000 daily visitors to consolidate overflowing trash into piles that are safe to walk around, easy to collect and are resistant to scatter by wind and seabirds.
? Use surrounding objects to bend shower lines along the railing so the lines that naturally form across the boardwalk do not obstruct bicycles, emergency and service vehicles.
May 2020 : 1 month
Messenger at Cornucopia Logistics (Delivery Carrier)
? Deliver groceries to the door or leave with the receptionist. Verify recipient�s age for alcohol orders.
? Listen to immediate customer concerns and encourage to contact customer support.
? Establish make-shift storage shelf for teammates to keep their personal belongings.
November 2019 - February 2020 : 4 months
Senior Full Stack Net Developer at Ticketech (Parking Technology Solutions)
April 2019 - July 2019 : 4 months
Full Stack Net Developer at Purplebricks (Real Estate Agency)
October 2018 - December 2018 : 3 months
.Net Contractor at Fundation (Commercial Loan Lender)
December 2014 - February 2018 : 3 years 2 months
Lead Software Developer at 15 Seconds of Fame, NYC (Facial Recognition)
? Perform office management, warehousing, shipping and custodian duties. Interface with couriers,
helpers, contractors and building management.
? Establish and maintain the office-wide warehouse room.
? Manage and execute: office relocations, furniture assembly, series of interruption-free rearrangements of dozen desks during interior renovation.
April 2013 - November 2014 : 1 year 8 months
Application Developer at City Harvest (Regional Food Charity)
? Scout power users for hidden business analytical skills. Obtained IT approval to give users read-only access to relevant databases. Encouraged users to learn SQL and assisted them in developing their own reports.
? Provide information architecture expertise across the organization, contributed to brainstorming sessions
March 2006 - August 2012 : 6 years 6 months
Software Architect at DGA Security/Lifestation (Fire, burglar and medical alarms)
November 2003 - February 2006 : 2 years 4 months
Senior Web Developer at Credit Factor Corp. (Consumer Credit Reports)
? Provide technical support to internal users.
? Backfill customer support during peak times.
March 2004 - July 2004 : 5 months
Freelance Passenger TLC Driver at Anytime Car Service (Transportation company)
? Meet passengers by the door, from the airport terminal or by the curbside and help to load baggage.
? Explain the route and collect cash payment.
? Escort passengers from the curb to the destination when baggage help is needed.
July 2001 - November 2001 : 5 months
Electronics Technician, Receptionist at KLM Electronics (Appliance Repair Shop)
? Receive appliances from customers, record complaints and issue receipts.
? Repair PCs, TVs, VCRs, cassette recorders, CD changers, tasters, microwaves and remote controls.
? Return repaired appliances to customers, accept payments and issue receipts.
? Train customers how to program appliances and operate PCs.
July 1998 - December 1999 : 1 year 6 months
System developer, Electronics Technician at Elektroavtomash (PoS Vendor)
? Assess and resolve technical issues in the field.
? Train client�s personnel how to operate cash registers, refill paper rolls and replace ink ribbons.
Volunteer Experience
July 2009 - present
Cleanup and Restoration Volunteer at American Littoral Society (Environmental Conservation)
? Publicly speak at orientations and lead the participants by example.
? Lead small tactical teams of volunteers, facilitate waste and supplies logistics.
? With support from the PTO Giveback Committee organize BSI 686 school families for 2012 Earth Day cleanup at Plumb Beach and 2013 Earth Day cleanup at Floyd Bennett Field.
? Assist organizers to tear down booths and store tools.
September 2018 - present
Cleanup and Restoration Volunteer at JBRPC, Inc. (Environmental Conservation)
? Publicly speak at orientations and lead the participants by example.
? Lead small tactical teams of volunteers, facilitate waste and supplies logistics.
? Assist organizers to tear down booths and store tools.
May 2020 - present
Package and Waste Concierge at 1800 Avenue L, Brooklyn, NY (Residential Building)
? Deliver packages from lobby to door to prevent trip and fall accidents, theft and damage.
? Attend to overflown trash cans to maintain safe and sanitary conditions. Pickup hallway litter.
October 2018
Cleanup and Restoration Volunteer at Pratt Sustainability Coalition (Environmental Conservation)
? Assist organizers to unload, setup and load kayaks on a truck.
Education
Odessa State Polytechnic University, Odessa, Ukraine Computer Intelligent Systems and Networks
Master in Computer Science Thesis on regional computer network topology implemented in C++
Electronics, computer and network engineering. Embedded, desktop and client-server programming. Discrete Math, Graph Theory, Automata Theory, Algorithm Theory, Programming Language Theory, microelectronics, digital electronics, controller design, Operating Systems, Object Oriented Design, Pascal, C, C++, x86 assembly, 8051 assembly, SQL, Prolog