Resume
Asian American Drug Abuse Program (Employment Access Unit)
Data Entry Clerk 05/2016 – Present
•Develop and manage department’s electronic record keeping systems, including creating and converting
1,500+ client files annually into the digital system, indexing and archiving five years of program files
•Oversee and coordinate regular reporting to both federal and state agencies, including compiling data for CEO’s annual report
•Abide by HIPPA regulations and client confidentiality protocol, upholding department’s policies and ensuring effective client relations
•Schedule and facilitate weekly in-person and virtual orientations ensuring requirements are interpreted and explained
1736 Family Crisis Center
Case Manager (Temporary) 02/2016 – 04/2016
•Conduct daily intake screenings and assessments for families, assessing needs for consultation and coordinating required services, including referrals
•Utilize ISIS (Integrated Service Information System) as customer relationship management tool
•Maintain accurate documentation and necessary reports for collaborating agencies, effectively streamlining share of information
Starbucks Co.
Barista 01/2014 – 10/2015
•Demonstrate extensive knowledge of company standards, through excellent attention to detail, ensuring accuracy and timeliness of orders in a high volume environment
•Contribute to increasing customer retention by providing personalized service going beyond company expectations
•Assisting management with daily/monthly inventory, quality control, and maintenance of store
Asian American Drug Abuse Program (Employment Access Unit)
Data Entry Clerk 05/2016 – Present
•Develop and manage department’s electronic record keeping systems, including creating and converting
1,500+ client files annually into the digital system, indexing and archiving five years of program files
•Oversee and coordinate regular reporting to both federal and state agencies, including compiling data for CEO’s annual report
•Abide by HIPPA regulations and client confidentiality protocol, upholding department’s policies and ensuring effective client relations
•Schedule and facilitate weekly in-person and virtual orientations ensuring requirements are interpreted and explained
1736 Family Crisis Center
Case Manager (Temporary) 02/2016 – 04/2016
•Conduct daily intake screenings and assessments for families, assessing needs for consultation and coordinating required services, including referrals
•Utilize ISIS (Integrated Service Information System) as customer relationship management tool
•Maintain accurate documentation and necessary reports for collaborating agencies, effectively streamlining share of information
Starbucks Co.
Barista 01/2014 – 10/2015
•Demonstrate extensive knowledge of company standards, through excellent attention to detail, ensuring accuracy and timeliness of orders in a high volume environment
•Contribute to increasing customer retention by providing personalized service going beyond company expectations
•Assisting management with daily/monthly inventory, quality control, and maintenance of store