Resume
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Resume

SOMIA BABAR
------------ ♦ ------------ ♦ Linkedin Profile
EXECUTIVE SUMMARY: CompTIA ITF+ certified, pursuing A+ and Bachelors of Science in Computer Information
Systems. More than one year of experience in technical support with excellence in troubleshooting
hardware/software related issues. Fluent in Urdu/Hindi and Punjabi.
EDUCATION & CERTIFICATION:
Brooklyn College Brooklyn, New York
Bachelor's of Science: Computer Information Systems Expected December 2021
NPower
Brooklyn, New York
Tech Fundamentals Program Expected December 2020
Midwood High School June 2017
CompTIA A+ Certification:NY – (In Progress) CompTIA ITF+ Certification: Expires October 2023
PROFESSIONAL & TECHNICAL EXPERIENCE:
Technical Support Intern August 2019 – Present
Department of Education - Brooklyn, NY
? Ensure that LCD projectors, smart boards, and other related equipments are working
? Troubleshoot and resolve hardware issues and software issues
? Configure wireless devices to access network and monitor equipment and technology inventory
? Maintain classroom server and setup technology equipment in classroom
? Install and support Windows OS/reimage desktops
? Windows 10 updates/migration
Technical Support Specialist July 2019 – August 2019
Bridge Street Corporation (Venture Kids Project) - Brooklyn, NY
? Support material manager and operation specialist with technology
? Respond to inquiries regarding software problems
? Give support in hardware and software while providing remote support
? Troubleshoot PC and mobile device issues including application
? Windows 10 updates/migration
Technical Support Intern May 2018 – August 2018
Serpico and Siddiqui Law Office - Brooklyn, NY
? Maintaining, installing network upgrades while identifying system status and network connection
? Hardware and software resets
? Repair feature, service and applications in software
? Diagnosing faults in network issues
TECHNICAL SKILLS:
Programming Languages: HTML
Hardware: Components and devices including printers, computers, laptops and routers
Software: Troubleshoot PC and mobile device issues including application security support
Windows Operating Systems: Install and support Windows OS, Windows 10
Mobile Devices: Configure laptops and other mobile devices
Virtualization: Configure a virtual environment using Oracle VM VirtualBox Databases
Troubleshoot PC and mobile device issues including application security support Windows Operating Systems