Resume
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Resume




Alex Geltman


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EDUCATION


Appalachian State University-Boone, NC December 2020


Bachelor of Science in Business Administration


Major: Computer Information Systems


GPA: 3.15, Dean’s List: Spring 2018, Fall 2019


RELEVANT COURSEWORK


Computer Information Systems Capstone Fall 2020


Designed a fully functional website for a beauty salon to centralize the customer and business owner’s needs while leading my group in a virtual environment


Audit Analytics Fall 2020


Covered audit /data analytics processes, IT infrastructure and operations, information protection, disaster recovery, business continuity, business application systems, and project management


Professional Experience


Dealer Auctions, Denver, NC 2020-Present


IT Support Specialist


Designed and implemented complete technical upgrade of all current systems


Upgraded website to improve ease of use


RPM International, Hickory, NC


Call Center Agent 2020


Responsible for communicating with customer’s, understanding their requirements, resolving conflicts and guiding them to a solution with their product claims.


Filed insurance claims in accordance with RPM procedures


Listened to customers’ concerns and issues regarding their plan and while maintaining professional composure


BARS Program, Hickory, NC 2019-2020


Compliance Agent


In-field position responsible for confirming that establishments comply with State and Federal Alcohol Beverage Control regulations


Self-Employed, Delivery Driver 2015-2020


Organizations include: DoorDash, Postmates, and Instacart, Tapingo, Jimmy John’s, and Papa John’s International


Personal shopper responsible for selecting pre-determined groceries, medications, alcoholic beverages and fast food, packaging and delivering to customers’ homes


Comply with all applicable laws/regulations and safety standards as well as company policies/procedures especially involving delivery of alcohol and medications


Communicate with dispatch as required, including delays, arrivals, and equipment problems


Communicate with customers to determine and satisfy their individual requirements


Load, secure, and protect product in delivery vehicle, meeting company safety and transport requirements


Maintained a 5-star rating through the entirety of time at Instacart McDonald’s, Hickory, NC 2012-2015


Crew Member


Earned Ray Kroc Scholarship as a result of exemplary service initiative and contributions to the success and growth of the franchise


Certifications


Microsoft Office Specialist, Office Suite 2013


Advanced Knowledge: (Excel, Access, Word, PowerPoint)- 98th Percentile


UNC State Board of Education Career Endorsements