Resume
Alex Geltman
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EDUCATION
Appalachian State University-Boone, NC December 2020
Bachelor of Science in Business Administration
Major: Computer Information Systems
GPA: 3.15, Dean’s List: Spring 2018, Fall 2019
RELEVANT COURSEWORK
Computer Information Systems Capstone Fall 2020
Designed a fully functional website for a beauty salon to centralize the customer and business owner’s needs while leading my group in a virtual environment
Audit Analytics Fall 2020
Covered audit /data analytics processes, IT infrastructure and operations, information protection, disaster recovery, business continuity, business application systems, and project management
Professional Experience
Dealer Auctions, Denver, NC 2020-Present
IT Support Specialist
Designed and implemented complete technical upgrade of all current systems
Upgraded website to improve ease of use
RPM International, Hickory, NC
Call Center Agent 2020
Responsible for communicating with customer’s, understanding their requirements, resolving conflicts and guiding them to a solution with their product claims.
Filed insurance claims in accordance with RPM procedures
Listened to customers’ concerns and issues regarding their plan and while maintaining professional composure
BARS Program, Hickory, NC 2019-2020
Compliance Agent
In-field position responsible for confirming that establishments comply with State and Federal Alcohol Beverage Control regulations
Self-Employed, Delivery Driver 2015-2020
Organizations include: DoorDash, Postmates, and Instacart, Tapingo, Jimmy John’s, and Papa John’s International
Personal shopper responsible for selecting pre-determined groceries, medications, alcoholic beverages and fast food, packaging and delivering to customers’ homes
Comply with all applicable laws/regulations and safety standards as well as company policies/procedures especially involving delivery of alcohol and medications
Communicate with dispatch as required, including delays, arrivals, and equipment problems
Communicate with customers to determine and satisfy their individual requirements
Load, secure, and protect product in delivery vehicle, meeting company safety and transport requirements
Maintained a 5-star rating through the entirety of time at Instacart McDonald’s, Hickory, NC 2012-2015
Crew Member
Earned Ray Kroc Scholarship as a result of exemplary service initiative and contributions to the success and growth of the franchise
Certifications
Microsoft Office Specialist, Office Suite 2013
Advanced Knowledge: (Excel, Access, Word, PowerPoint)- 98th Percentile
UNC State Board of Education Career Endorsements
Alex Geltman
------------ |------------ | ------------/in/alexgeltman/
EDUCATION
Appalachian State University-Boone, NC December 2020
Bachelor of Science in Business Administration
Major: Computer Information Systems
GPA: 3.15, Dean’s List: Spring 2018, Fall 2019
RELEVANT COURSEWORK
Computer Information Systems Capstone Fall 2020
Designed a fully functional website for a beauty salon to centralize the customer and business owner’s needs while leading my group in a virtual environment
Audit Analytics Fall 2020
Covered audit /data analytics processes, IT infrastructure and operations, information protection, disaster recovery, business continuity, business application systems, and project management
Professional Experience
Dealer Auctions, Denver, NC 2020-Present
IT Support Specialist
Designed and implemented complete technical upgrade of all current systems
Upgraded website to improve ease of use
RPM International, Hickory, NC
Call Center Agent 2020
Responsible for communicating with customer’s, understanding their requirements, resolving conflicts and guiding them to a solution with their product claims.
Filed insurance claims in accordance with RPM procedures
Listened to customers’ concerns and issues regarding their plan and while maintaining professional composure
BARS Program, Hickory, NC 2019-2020
Compliance Agent
In-field position responsible for confirming that establishments comply with State and Federal Alcohol Beverage Control regulations
Self-Employed, Delivery Driver 2015-2020
Organizations include: DoorDash, Postmates, and Instacart, Tapingo, Jimmy John’s, and Papa John’s International
Personal shopper responsible for selecting pre-determined groceries, medications, alcoholic beverages and fast food, packaging and delivering to customers’ homes
Comply with all applicable laws/regulations and safety standards as well as company policies/procedures especially involving delivery of alcohol and medications
Communicate with dispatch as required, including delays, arrivals, and equipment problems
Communicate with customers to determine and satisfy their individual requirements
Load, secure, and protect product in delivery vehicle, meeting company safety and transport requirements
Maintained a 5-star rating through the entirety of time at Instacart McDonald’s, Hickory, NC 2012-2015
Crew Member
Earned Ray Kroc Scholarship as a result of exemplary service initiative and contributions to the success and growth of the franchise
Certifications
Microsoft Office Specialist, Office Suite 2013
Advanced Knowledge: (Excel, Access, Word, PowerPoint)- 98th Percentile
UNC State Board of Education Career Endorsements