Resume
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Location: Boise, ID, USA
School: Boise State University
Field of Study: Health Studies

Resume

Sammie Kinnison
6845 W Irving Lane, Boise, Idaho 83706 // ------------ // ------------

Professional Summary
I am friendly, helpful and consistently prompt and willing to work a flexible schedule, along with experience in customer service. Detailed oriented and hardworking.

Skills
• Decision Making
• Customer Service Oriented
• Quick Problem Solving
• Committed Team Player
• Quick Learner

Work History

Restaurant Server, 05/2019-Current (Fills in when back in Wyoming)
Frackelton’s- Sheridan, WY
• Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
• Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
• Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
• Success multitasking while remaining professional and courteous in fast-paced environments.

Restaurant Hostess, 07/2016-08/2018
Frackelton’s- Sheridan, WY
• Affected quick resolutions to customer problems and brought in management when needed.
• Managed customer flow and backed up lines to reduce checkout wait time.
• Processed credit cards, checks, gift cards and coupons.
• Resolved guest complaints quickly and efficiently.
• Prepared for large parties and reservations, anticipating planning and staffing needs.
Counter Staff, 02/2015-07/2016
Bliss Yogurt- Sheridan, WY
• Processed customer orders and accurately entered into order system.
• Relayed information about menu selections and featured products.
• Completed sales transactions, including all accepted forms of payment.
• Managed multiple tasks in a high-volume environment.
• Maintained a clean and organized appearance for all restaurant areas.
• Addressed guest complaints and resolved issues to promote satisfaction.
Education
High School Diploma: 2018
Sheridan High School - Sheridan, WY
Currently Studying at Boise State