Resume
Jonathan F. Hughes
248 N Cordova St ------------
Burbank, CA 91505 ? JonathanFH------------
SERVICE MANAGER II
------------/in/Jonathan-F-Hughes
Highly accomplished Multi-Site Service Manager for a national property management company and former Corporal in the United States Marine Corps with more than 15 years of maintenance and managerial experience. Strong background in leadership skills, preventative maintenance and multi-family property operations. Well versed in budgeting, scheduling, vendor relationships, and contract negotiation. Experienced in policy implementation, training, and compliance for various programs including hazard communication/globally harmonized systems, asbestos management. Proficient with Microsoft Office, Onesite, ePro, Coupa, Salesforce, and Measure Mobile.
Professional Experience
EMPIRE TODAY, Santa Fe Springs CA Commercial Account Manager
2018 - 2020
2009 – 2018
2012 – 2018
• • •
Generated sales in excess of $425,000 in first year in position
Oversaw major multi-phase flooring project for client
Designated to manage several complex flooring projects based on expertise
and knowledge of the flooring trade
AIMCO, LORING TOWERS APARTMENTS, Salem MA Service Manager II,
•
• • •
•
• •
•
•
Raised occupancy level on property by 30% during tenure, consistently exceeded budgeted occupancy goals
Reduced Controllable Operating Expense by 15%
Increased Controllable Net Operating Income by 9%
Implemented preventative maintenance program for 250 unit high rise
apartment building
Created scope and monitored installation of a $130,000 common area
flooring renovation
Received a score of 98C on 2015 REAC inspection while staying under budget Performed pre-REAC inspections for affordable properties throughout the
eastern United States portfolio
Initiated an energy saving program saving $125,000 in materials and labor which
was subsequently implemented at several other properties in Massachusetts portfolio Achieved “Above Average” on MassHousing MOR for three consecutive years
Service Technician II,
2009 - 2012
2008 - 2009
•
• •
Successfully prepared property for 2012 REAC inspection and achieved a score of 93B
Travelled to sister properties to assist in REAC preparations
Assisted in assembling a proficient maintenance and cleaning staff for the property
MANPOWER INC, Andover, MA
• Received Circle of Excellence award for outstanding service
SELF-EMPLOYED, Andover, MA Flooring Installer
• Generated revenues in excess of $75,000 annually
• Provided design schematics for customers based on their specifications
HOME DEPOT, Seabrook N.H. Flooring Specialist
• •
• •
Generated over $120,000 in sales annually for the company
Selected as Employee of the Month on three separate occasions for exemplary sales and service
Recognized for highest flooring sales in the district
Selected for Department Head training after one year with the company
SELF-EMPLOYED, Haverhill, MA Flooring Installer
• Generated revenues in excess of $100,000 annually
• Oversaw crew's of up to 5 installers
• Routinely assigned independent projects due to self sufficiency and reliability
S & W LANDTECH, Groveland, MA Crew Chief
UNITED STATES MARINE CORPS – MCAGCC 29 PALMS Corporal (E-4) Squad Leader
2005 - 2008
2003 – 2005
1997 - 2002
1995 - 1997 1991 - 1995
Understanding REAC Inspection Bed Bug Awareness
Crisis Management
Lead Safe Worker
Fire Prevention
Certifications
EPA 608 – Certification
Fair Housing
Capitalization Policy
Globally Harmonized Systems REIT Compliance
Basic Appliance Repair
Certified Pool Operator
Asbestos Awareness
Code of Business Conduct & Ethics Information Security
Mold Prevention
Blood Borne Pathogens
Jonathan F. Hughes
248 N Cordova St ------------
Burbank, CA 91505 ? JonathanFH------------
SERVICE MANAGER II
------------/in/Jonathan-F-Hughes
Highly accomplished Multi-Site Service Manager for a national property management company and former Corporal in the United States Marine Corps with more than 15 years of maintenance and managerial experience. Strong background in leadership skills, preventative maintenance and multi-family property operations. Well versed in budgeting, scheduling, vendor relationships, and contract negotiation. Experienced in policy implementation, training, and compliance for various programs including hazard communication/globally harmonized systems, asbestos management. Proficient with Microsoft Office, Onesite, ePro, Coupa, Salesforce, and Measure Mobile.
Professional Experience
EMPIRE TODAY, Santa Fe Springs CA Commercial Account Manager
2018 - 2020
2009 – 2018
2012 – 2018
• • •
Generated sales in excess of $425,000 in first year in position
Oversaw major multi-phase flooring project for client
Designated to manage several complex flooring projects based on expertise
and knowledge of the flooring trade
AIMCO, LORING TOWERS APARTMENTS, Salem MA Service Manager II,
•
• • •
•
• •
•
•
Raised occupancy level on property by 30% during tenure, consistently exceeded budgeted occupancy goals
Reduced Controllable Operating Expense by 15%
Increased Controllable Net Operating Income by 9%
Implemented preventative maintenance program for 250 unit high rise
apartment building
Created scope and monitored installation of a $130,000 common area
flooring renovation
Received a score of 98C on 2015 REAC inspection while staying under budget Performed pre-REAC inspections for affordable properties throughout the
eastern United States portfolio
Initiated an energy saving program saving $125,000 in materials and labor which
was subsequently implemented at several other properties in Massachusetts portfolio Achieved “Above Average” on MassHousing MOR for three consecutive years
Service Technician II,
2009 - 2012
2008 - 2009
•
• •
Successfully prepared property for 2012 REAC inspection and achieved a score of 93B
Travelled to sister properties to assist in REAC preparations
Assisted in assembling a proficient maintenance and cleaning staff for the property
MANPOWER INC, Andover, MA
• Received Circle of Excellence award for outstanding service
SELF-EMPLOYED, Andover, MA Flooring Installer
• Generated revenues in excess of $75,000 annually
• Provided design schematics for customers based on their specifications
HOME DEPOT, Seabrook N.H. Flooring Specialist
• •
• •
Generated over $120,000 in sales annually for the company
Selected as Employee of the Month on three separate occasions for exemplary sales and service
Recognized for highest flooring sales in the district
Selected for Department Head training after one year with the company
SELF-EMPLOYED, Haverhill, MA Flooring Installer
• Generated revenues in excess of $100,000 annually
• Oversaw crew's of up to 5 installers
• Routinely assigned independent projects due to self sufficiency and reliability
S & W LANDTECH, Groveland, MA Crew Chief
UNITED STATES MARINE CORPS – MCAGCC 29 PALMS Corporal (E-4) Squad Leader
2005 - 2008
2003 – 2005
1997 - 2002
1995 - 1997 1991 - 1995
Understanding REAC Inspection Bed Bug Awareness
Crisis Management
Lead Safe Worker
Fire Prevention
Certifications
EPA 608 – Certification
Fair Housing
Capitalization Policy
Globally Harmonized Systems REIT Compliance
Basic Appliance Repair
Certified Pool Operator
Asbestos Awareness
Code of Business Conduct & Ethics Information Security
Mold Prevention
Blood Borne Pathogens