Resume
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Resume

TIM APRIL
------------/in/timothyapril
248 Strawberry Lane
King of Prussia, PA 19406 ?------------
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SKILLS
• public speaking/presentation
• on-camera & voice talent
• customer service
• employee benefits MYERS-BRIGGS TYPE INDICATOR®
extrovert, intuition, thinking, judgment

WORKING STYLES
expressive, analytical

OBJECTIVE
Use my varied Human Resource experiences in relationship management, communication, presentation, training, and informal leadership; combine my experience and my passion for supporting employees who make a difference on a regular basis.

CERTIFICATION
Institute for Applied Management and Law, Inc.
Certificate of Employee Benefits Law – Health Plan Topics

EXPERIENCE:
PARTICIPANT SERVICES AT INFOSYS – MALVERN, PA
Retirement Plan Services Representative
October 2020 – present
• assist retirement savings plan participants navigate through the provisions of the CARES Act of 2020

PARTICIPANT SERVICES AT VANGUARD – MALVERN, PA
Retirement Plan Services Representative
May 2020 – October 2020
• assist retirement savings plan participants navigate through the provisions of the CARES Act of 2020

HUMAN RESOURCES AT VANGUARD – MALVERN, PA
Leave of Absence Specialist
August 2016 – May 2020
• relationship manager of our third-party administrator
o initiated and led sub-projects within a larger, year-long system integration project
o led meetings, developed and led training, and updated communications sent to crew
o resolved elevated issues
• daily operations processor for US crew on a leave of absence
o provided “Swiss Army” phone support during COVID-19 response and annual Open Enrollment
o ensured dates and leave types showed accurately in Workday
o closely worked with Crew Relations and HR Communications to update leave policies and procedures

College Intern Recruiter (Internship)
August 2019 – October 2019
• supported our College-to-Corporate Internship Programs for 2020
o consulted with specialty program managers during calibration sessions
o reviewed resumes and conducted phone screen interviews
o served as a point-of-contact for candidates, greeted them upon arrival on Student Visit Days
o partnered with logistics coordinators to schedule interviews
o attended networking lunches with college students and promoted Vanguard as the best place to work

Benefits Administrator (Internship)
January 2016 – August 2016
• responsible for prescription, life insurance, leave of absence, and workers’ compensation
o resolved elevated benefits cases using Salesforce
o initiated life insurance claims and contacted loved ones of deceased crew members
o scheduled, organized, and led meetings with retirees
o managed relationships with our benefits vendors
* promoted to a Leave of Absence Specialist in 2016


Contact Center Representative – “1CREW”
April 2014 – January 2016
• assisted crew with various, Human Resources-related inquiries via phone calls and Salesforce cases
o expanded upon benefits and leaves of absence knowledge from prior role to include training, payroll, position management, and general HR policies
o guided crew, managers, Crew Relations on HR policies and best practices
o delivered Workday expertise during and after enterprise-wide roll-out

Benefits Associate – “34BEN”
July 2013 – April 2014
• answered incoming calls and email regarding healthcare benefits
o managed leaves of absence dates and inquiries for crew

PARTICIPANT SERVICES AT VANGUARD – MALVERN, PA
Problem Resolution Associate
March 2008 – July 2013
• served on department’s Diversity Advancement Committee
o created displays for bulletin boards in the hallway, danced in annual diversity day celebration
• supported phone groups via “Swiss Army” during high-call volume, especially during and after the crash of 2008
• 2010-2013: specialized in assisting loved ones of deceased participants transfer retirement plan assets
• 2008-2010: researched and resolved inquiries from 401k plan participants; aligned with specific institutional clients

Client Relationship Associate
April 2007 – March 2008
• answered incoming calls from employer 401k plan participants
• team representative for crew engagement program “Just4U”

OTHER PROFESSIONAL EXPERIENCE:
Training Facilitator at Vanguard – Malvern, PA
2019 – present
• support our enterprise-wide goal to have 50% of all crew complete Your Role in Inclusion by the end of 2020
• present course material and actively engage participants

2nd Grade Teacher at Chester Community Charter School – Chester, PA
2004 – 2007
• taught direct instruction curriculum to low-income students
• held 1:1 parent/teacher report card conferences
• used Excel to create gradebook that automatically averaged grades and shared this with peers
• helped new teachers acclimate to school and culture, sharing resources and materials
* promoted to teaching team supervisor in 2006

Curriculum Developer and Teacher at The Grace Academy – Manayunk, PA
2002 – 2004
• developed/taught elementary and secondary curriculum assignments for an online, home-school resource center
• used basic HTML coding to post daily announcements online
• graded student work and communicated with students and parents via online messaging and instant chat

Per Diem Substitute Teacher at The Substitute Teacher Service – Media, PA
2000 – 2002
• implemented a wide range of lesson plans on short notice each day for numerous subjects and grade levels in a variety of school districts in Delaware, Chester, and Montgomery counties
* long-term substitute teacher in Media, spring of 2002

VOLUNTEER EXPERIENCE
Small Group Leader at Hope Community Church – King of Prussia, PA
2018 – present
• co-lead a rotational, small group of people who are new or returning to their faith

Chair of Eastern University Alumni Council
2015 – present
• coordinate and moderate council meetings
• volunteer at on-campus events
o welcoming new students and helping them move in, homecoming breakfast program facilitator every fall

Crew Resource Groups at Vanguard – member since inception (2013)
Out Professional Engagement Network (“OPEN” for LGBT pride and awareness)
Hispanic/Latino Organization for Leadership and Advancement (HOLA)


Work Project Team Member at El Cristo Baptist Church – Santiago de Cuba
2012 – 2018
• participated with 6-10 members of Upper Merion Baptist Church (King of Prussia, PA) at week-long trips to help restore a church building in the town of El Cristo
• built solid relationships with local residents

EDUCATION
Vanguard University (Training/Human Resources)
Leadership Academy - 2018
• ten-week, virtual course that included cross-site, group work to learn leadership standards

Eastern University
Bachelor’s Degree in Elementary Education
Minor: Communications with a Theater concentration

SPOT/RECOGNITION AWARDS
2019: innovation in the leave of absence space 2016: spectacular support of the leave enhancement roll-out
2015: organizing knowledge management resources 2008: customer service in Participant Services